We’ve just had 9 days at this beautiful hotel in a double superior room with balcony overlooking sea and pool. Room was large, modern and clean. Lovely large bathroom with complimentary products and hairdryer. Mini bar and safe also. Huge storage / hanging space in wardrobes. We asked for a rollaway bed for our daughter which was kindly provided. All staff were lovely and very helpful. Pool is large with plenty of sun beds and never an issue finding one no matter what time we went to the pool (opens at 10). We hired a car and always able to park near hotel or in their small car park. Walk to old town is a gentle 15 min stroll along the stunning seafront road with market sellers at night, bars and restaurants en-route too. Overall a wonderful stay in beautiful Alghero and will surely return to this hotel.

We’ve just had 9 days at this beautiful hotel in a double superior room with balcony overlooking sea and pool. Room was large, modern and clean. Lovely large bathroom with complimentary products and hairdryer. Mini bar and safe also. Huge storage / hanging space in wardrobes. We asked for a rollaway bed for our daughter which was kindly provided. All staff were lovely and very helpful. Pool is large with plenty of sun beds and never an issue finding one no matter what time we went to the pool (opens at 10). We hired a car and always able to park near hotel or in their small car park. Walk to old town is a gentle 15 min stroll along the stunning seafront road with market sellers at night, bars and restaurants en-route too. Overall a wonderful stay in beautiful Alghero and will surely return to this hotel.

A great property to stay in Alghero.

We don’t have AC in the room for the entire 4 nights and no water for 18 hours.

We don’t have AC in the room for the entire 4 nights and no water for 18 hours.

I don’t understand why this hotel it’s listed as 5 starts. We stayed one night without been able to shower because it did not have water. We had to sleep without flossing the toilet after everyone in the room used it. The AC did not work

I don’t understand why this hotel it’s listed as 5 starts. We stayed one night without been able to shower because it did not have water. We had to sleep without flossing the toilet after everyone in the room used it. The AC did not work

Thank you for making our trip so memorable.

Thank you for making our trip so memorable.

We stayed for a night and it was great. The hotel looks a bit dated but the stay was comfortable.

We stayed for a night and it was great. The hotel looks a bit dated but the stay was comfortable.

I am writing this complaint regarding my recent stay at the hotel Smy Carlos V Wellness & Spa Alghero, which was not satisfactory, due to faulty information of accommodation description provided on the hotel website. My boyfriend and I had the misfortune of staying at your hotel from the 25th to the 29th of August 2023, firstly at room number 534 and then at room 529. During our stay we encountered a number of unsatisfactory service levels that I think you should know about. When we first arrived at the hotel, after checking in, I asked the receptionist if they could take our bags to our room. She answered in a very rude way and asked me if they were too heavy to carry. I politely asked if they did or did not have that service, which I know you do have, and if they could take them to our room. At the end the bags were taken as requested. The arrival at room 534 was a very unpleasant experience. The room has badly dated features and decor. The room view, that was supposed to be a garden view, was simply miserable. A mistreated garden with burnt grass. This is not what you are expecting from a five star hotel nor what is announced on the website pictures. More importantly, the bidet wasn’t working properly as the water didn’t flush. The same happened with the sink. The toilet’s water kept running nonstop and the bed was very uncomfortable. We decided to give it a try at this bedroom, however the conditions were simply unacceptable. We also had a very sour experience wit

I am writing this complaint regarding my recent stay at the hotel Smy Carlos V Wellness & Spa Alghero, which was not satisfactory, due to faulty information of accommodation description provided on the hotel website. My boyfriend and I had the misfortune of staying at your hotel from the 25th to the 29th of August 2023, firstly at room number 534 and then at room 529. During our stay we encountered a number of unsatisfactory service levels that I think you should know about. When we first arrived at the hotel, after checking in, I asked the receptionist if they could take our bags to our room. She answered in a very rude way and asked me if they were too heavy to carry. I politely asked if they did or did not have that service, which I know you do have, and if they could take them to our room. At the end the bags were taken as requested. The arrival at room 534 was a very unpleasant experience. The room has badly dated features and decor. The room view, that was supposed to be a garden view, was simply miserable. A mistreated garden with burnt grass. This is not what you are expecting from a five star hotel nor what is announced on the website pictures. More importantly, the bidet wasn’t working properly as the water didn’t flush. The same happened with the sink. The toilet’s water kept running nonstop and the bed was very uncomfortable. We decided to give it a try at this bedroom, however the conditions were simply unacceptable. We also had a very sour experience wit

Greta property with easy walking distance .

Greta property with easy walking distance .

I want to thank the hotel staff and administration for making our family vacation pleasant and memorable. Clean rooms, caring staff, good and tasty menu. I recommend it undoubtedly

I want to thank the hotel staff and administration for making our family vacation pleasant and memorable. Clean rooms, caring staff, good and tasty menu. I recommend it undoubtedly

Overpriced room with an amazing view but outdated furnishings and air conditioner that didn't work, even after being"fixed". Worst bed I've slept on since camping on a roll out mat 20 years ago. Restaurant and bar service were great when available. Disappointed we couldn't get a meal at the hotel at 9.25pm, informed that the restaurant closes at 9.30pm, which I'm sure most would agree is a little too early for a European summer, particularly when there is no room service available. Location made up for many of the hotel's shortcomings.

Overpriced room with an amazing view but outdated furnishings and air conditioner that didn't work, even after being"fixed". Worst bed I've slept on since camping on a roll out mat 20 years ago. Restaurant and bar service were great when available. Disappointed we couldn't get a meal at the hotel at 9.25pm, informed that the restaurant closes at 9.30pm, which I'm sure most would agree is a little too early for a European summer, particularly when there is no room service available. Location made up for many of the hotel's shortcomings.

Exceptional staff. Great service. Great room. The breakfast is terrific. My family and I had a fantastic experience. Gym leaves something to be desired and there is a lawn beyond the pool area that looks unfinished. Given how great this hotel is overall, I’ll give them the benefit of the doubt that the lawn is probably a project in progress and will look very different sometime soon.

Exceptional staff. Great service. Great room. The breakfast is terrific. My family and I had a fantastic experience. Gym leaves something to be desired and there is a lawn beyond the pool area that looks unfinished. Given how great this hotel is overall, I’ll give them the benefit of the doubt that the lawn is probably a project in progress and will look very different sometime soon.

This was an amazing hotel, perfect location. This was a excellent stay.

This was an amazing hotel, perfect location. This was a excellent stay.

Beautiful place. Beautiful food and pool. Service great. Terrible pillows and really uncomfortable beds. The room was really really hot! So rooms with a view are on fire, way to hot for us in room and seemed this couldn’t be fixed, aircon not great. So for 5 star bit dissatisfied with a fee things sadly

Beautiful place. Beautiful food and pool. Service great. Terrible pillows and really uncomfortable beds. The room was really really hot! So rooms with a view are on fire, way to hot for us in room and seemed this couldn’t be fixed, aircon not great. So for 5 star bit dissatisfied with a fee things sadly

The Carlos V Hotel is one of the most brilliantly located properties in Alghero, it's right on the sea front, with amazing Mediterranean views it's in a relatively quiet residential area so total silence (and amazing sleep) in the night time. The facilities are wonderful: our room was huge, with nice added benefits like bathrobes, slippers, quality toiletries, bottled water (still & sparkling) provided daily. Cleanliness was incredible - the hotel obviously has high standards - this was one of the cleanest hotel rooms I ever stayed in. The staff are wonderful, very friendly and accommodating - especially the reception staff . Food - we didn't avail of breakfast or the half board evening meals... but we did have lunch in the poolside bar a few times, and it was excellent quality, and reasonably priced. They also have a fantastic wine list!

The Carlos V Hotel is one of the most brilliantly located properties in Alghero, it's right on the sea front, with amazing Mediterranean views it's in a relatively quiet residential area so total silence (and amazing sleep) in the night time. The facilities are wonderful: our room was huge, with nice added benefits like bathrobes, slippers, quality toiletries, bottled water (still & sparkling) provided daily. Cleanliness was incredible - the hotel obviously has high standards - this was one of the cleanest hotel rooms I ever stayed in. The staff are wonderful, very friendly and accommodating - especially the reception staff . Food - we didn't avail of breakfast or the half board evening meals... but we did have lunch in the poolside bar a few times, and it was excellent quality, and reasonably priced. They also have a fantastic wine list!

This is a very well kept hotel in a beautiful location, and I literally had no complaints while staying there. However, upon returning to my home country, it transpired that Smy Carlos V Alghero had charged my credit card (presented on check in) for the two night stay, despite me having prepaid using my debit card upon booking. Honest mistake, I assumed, and quickly made contact with the hotel's reception and accounts department. I received a couple of emails from reception to the effect of "we're working on it" and almost two weeks later, and without any correspondence, I noted that I had been refunded a sum of money similar to the amount charged to my card, but not the same. When I sought answers from the hotel, they did not reply to my email some six days ago. All I wanted was clarity and fairness, and they declined to provide it. Even when I made it clear that I would be forced to leave a negative review unless they at least had the decency to explain their mistake, they chose not to respond. In summary, this is a beautiful hotel with courteous staff, but I have been left extremely disappointed with the lack of transparency they have provided regarding a financial error on their part.

It was a great experience. Thanks for everything.

Completely overpriced for this Kind of service and personal.

Completely overpriced for this Kind of service and personal.

Good hotel!