Friendly helpful staff. Good firm bed

Beautiful hotel, all the staff excellent and very friendly and helpful. Room was spotless same as everywhere I saw. Hoping to go back soon

Beautiful hotel, all the staff excellent and very friendly and helpful. Room was spotless same as everywhere I saw. Hoping to go back soon

I'll start this by saying that we stayed on a night when the hotel was full due to a concert in town. Having said that, we booked a superior room and requested a twin (as I was staying with my daughter) 6 months in advance. On arrival we were told there were no twin rooms. This is clearly down to staff not reading and acting on requests. Long story, but after about half an hour, we were given 'the emergency room' which had twin beds. This was a small, dark room. Not the superior with balcony which we had booked. The aircon didn't work (battery), a socket totally came away from the wall when we removed the plug, the toilet was partly under the worktop...We accepted is, as we knew everywhere in town was full. The hotel's own website was still selling a twin room as we were checking in. When I asked for compensation for not getting the room type booked,thhe receptionist said that other guests had paid a lot more than us (because we were organised and booked early). I asked for complimentary breakfast to be included but was told no. As we were leaving at 10.40 the following day, the receptionist called to me and said we could go in for complimentary breakfast. As breakfast finished at 11am, there was barely any food left. Had we been told this the day before, we would have gone earlier and enjoyed some food. We also booked this hotel for parking. We were told on arrival that the parking was full and needed to be pre-booked, which isn't stated anywhere.

I'll start this by saying that we stayed on a night when the hotel was full due to a concert in town. Having said that, we booked a superior room and requested a twin (as I was staying with my daughter) 6 months in advance. On arrival we were told there were no twin rooms. This is clearly down to staff not reading and acting on requests. Long story, but after about half an hour, we were given 'the emergency room' which had twin beds. This was a small, dark room. Not the superior with balcony which we had booked. The aircon didn't work (battery), a socket totally came away from the wall when we removed the plug, the toilet was partly under the worktop...We accepted is, as we knew everywhere in town was full. The hotel's own website was still selling a twin room as we were checking in. When I asked for compensation for not getting the room type booked,thhe receptionist said that other guests had paid a lot more than us (because we were organised and booked early). I asked for complimentary breakfast to be included but was told no. As we were leaving at 10.40 the following day, the receptionist called to me and said we could go in for complimentary breakfast. As breakfast finished at 11am, there was barely any food left. Had we been told this the day before, we would have gone earlier and enjoyed some food. We also booked this hotel for parking. We were told on arrival that the parking was full and needed to be pre-booked, which isn't stated anywhere.

Great location and friendly service. However, the sink in our room was chipped and the wooden counter was water-damaged. The shower temperature fluctuated rapidly from cool to scalding. The jacuzzi looked great but was too cold to be comfy and the gym was poorly equipped with machines (tho good selection of free weights etc) and the stepper did not work.

Great location and friendly service. However, the sink in our room was chipped and the wooden counter was water-damaged. The shower temperature fluctuated rapidly from cool to scalding. The jacuzzi looked great but was too cold to be comfy and the gym was poorly equipped with machines (tho good selection of free weights etc) and the stepper did not work.

Excellent location, very friendly and welcoming staff. Parking was not easy to find on the street, or book with the hotel. They have a few places in their own car park. We used the underground car park just down the road. €12/day but easy to find and there was always a place. Lots of restaurants and bars nearby.

Excellent location, very friendly and welcoming staff. Parking was not easy to find on the street, or book with the hotel. They have a few places in their own car park. We used the underground car park just down the road. €12/day but easy to find and there was always a place. Lots of restaurants and bars nearby.

Beautiful gardens just in front of the hotel. Very nice area and walking distance to everything.

Beautiful gardens just in front of the hotel. Very nice area and walking distance to everything.

Nice park opposite with lovely cafe for breakfast. The hotel breakfast was not very good despite fresh honey and orange juice. The reception area was huge with lits of comfy seating but the bar was small and

Nice park opposite with lovely cafe for breakfast. The hotel breakfast was not very good despite fresh honey and orange juice. The reception area was huge with lits of comfy seating but the bar was small and

Bathroom should be renovated. Nice pool on the top of the building

Bathroom should be renovated. Nice pool on the top of the building

Property was difficult to find, set back off the street and not well marked. I chose this hotel because it advertised parking. I had to park in a taxi stand and run in to ask only to be told sorry our parking is full, good luck finding something on the street. After 45 mins of driving around and 25 mins of walking and dragging my bag to the hotel (pregnant by the way), there was no care given by the front desk for my troubles. Just a shrug of the shoulder. I ate dinner in the Cayote restaurant. I would not eat there again but will leave that review separate. Room was average, pillows need replacing. The park just in front of the hotel was beautiful. Overall would not choose to stay here again because all of the inconveniences mentioned above and indifferent and unhelpful attitude from the front desk.

Property was difficult to find, set back off the street and not well marked. I chose this hotel because it advertised parking. I had to park in a taxi stand and run in to ask only to be told sorry our parking is full, good luck finding something on the street. After 45 mins of driving around and 25 mins of walking and dragging my bag to the hotel (pregnant by the way), there was no care given by the front desk for my troubles. Just a shrug of the shoulder. I ate dinner in the Cayote restaurant. I would not eat there again but will leave that review separate. Room was average, pillows need replacing. The park just in front of the hotel was beautiful. Overall would not choose to stay here again because all of the inconveniences mentioned above and indifferent and unhelpful attitude from the front desk.

The hotel is well maintained and we enjoyed our room with a view of the beautiful park. It’s also in a great position close to the city centre and the park. However it’s a bit of a maze with the way rooms are laid out. The pool area on the roof is also a lovely spot. The junior reception staff were lovely however the supervisor was very unfriendly and unhelpful. On our first visit for one night our room was not ready and also the air con didn’t work very well. As it was warm outside this was uncomfortable. We enjoyed a lovely breakfast. On our second visit things unraveled a little. There was a distinct aroma of pot being smoked in certain areas. In addition the hot breakfast of scrambled eggs bacon etc was stone cold both times. The most annoying aspect was the charge for pool towels. You had to pay a 10 euro cash deposit per towel…not allowed to put it on card. Having wasted time at reception to get towels and paid the cash they advised they had run out and we had to wait while they got some more. Totally unacceptable. In summary unfortunately the issues with the towels, breakfast, surly supervisor and air con would mean that we would not stay here again.

The hotel is well maintained and we enjoyed our room with a view of the beautiful park. It’s also in a great position close to the city centre and the park. However it’s a bit of a maze with the way rooms are laid out. The pool area on the roof is also a lovely spot. The junior reception staff were lovely however the supervisor was very unfriendly and unhelpful. On our first visit for one night our room was not ready and also the air con didn’t work very well. As it was warm outside this was uncomfortable. We enjoyed a lovely breakfast. On our second visit things unraveled a little. There was a distinct aroma of pot being smoked in certain areas. In addition the hot breakfast of scrambled eggs bacon etc was stone cold both times. The most annoying aspect was the charge for pool towels. You had to pay a 10 euro cash deposit per towel…not allowed to put it on card. Having wasted time at reception to get towels and paid the cash they advised they had run out and we had to wait while they got some more. Totally unacceptable. In summary unfortunately the issues with the towels, breakfast, surly supervisor and air con would mean that we would not stay here again.

Lovely hotel opposite the park…fantastic breakfast great food and great choice. Only concern was the air con in the room was not the best. Nice central location very close to city centre. The roof terrace was nice.

Lovely hotel opposite the park…fantastic breakfast great food and great choice. Only concern was the air con in the room was not the best. Nice central location very close to city centre. The roof terrace was nice.

They give us a room that was not as seen online. They also give us a room that was 2 single beds even though they asked whether 2 singles or a double. Room was small and nothing like the photos. Also room was not ready even after they told us to return at 2pm, which we believe is when they just give us any old room. Location of the hotel is not great, not close to any bars etc. We ended up checking out a day earlier and finding another hotel to stay in. Pool area was very nice however very quiet and often overcrowded.

They give us a room that was not as seen online. They also give us a room that was 2 single beds even though they asked whether 2 singles or a double. Room was small and nothing like the photos. Also room was not ready even after they told us to return at 2pm, which we believe is when they just give us any old room. Location of the hotel is not great, not close to any bars etc. We ended up checking out a day earlier and finding another hotel to stay in. Pool area was very nice however very quiet and often overcrowded.

The hotel is located right at the edge of a beautifulf park. Excellent location close to the city center though. Breakfast was o.k., if you like cold eggs, because there was no installation to keep it warm. When the hotel is full, the breakfast room was a bid chaotic, but this was not the fault of the staff, they were simply too few, to clear all tables, refill the supplies, and welcome guests. My criticism is more a message to the management. Though I am not thinking that this will change anything. The room was very clean, well served, but more standard, than superior.

The hotel is located right at the edge of a beautifulf park. Excellent location close to the city center though. Breakfast was o.k., if you like cold eggs, because there was no installation to keep it warm. When the hotel is full, the breakfast room was a bid chaotic, but this was not the fault of the staff, they were simply too few, to clear all tables, refill the supplies, and welcome guests. My criticism is more a message to the management. Though I am not thinking that this will change anything. The room was very clean, well served, but more standard, than superior.

Very nice, small cozy city hotel in a nice district with many restaurants in the area overlooking a beautiful park. Beautiful roof top terrace and pool. Gym is small but works well. The garage is not practical since it is very small and difficult to maneuver in, especially if you have a larger car. Staff is helpful and rooms are OK.

Very nice, small cozy city hotel in a nice district with many restaurants in the area overlooking a beautiful park. Beautiful roof top terrace and pool. Gym is small but works well. The garage is not practical since it is very small and difficult to maneuver in, especially if you have a larger car. Staff is helpful and rooms are OK.

The hotel is in a good location. Breakfast was superlative with a lot of choice in both savoury and sweets. The gym on the terrace was great as well as the swimming pool area. The room and the bathrooms were very basic and furniture was quite old and would require updating. The staff was rude and not professional.

The hotel is in a good location. Breakfast was superlative with a lot of choice in both savoury and sweets. The gym on the terrace was great as well as the swimming pool area. The room and the bathrooms were very basic and furniture was quite old and would require updating. The staff was rude and not professional.

Would stay there again

Would stay there again

This is great hotel, right at the centre of Santa Cruz. I did not see swimming pool or made aware of it. Half board was great with fresh breakfast and a la carte choice for dinner.