Nice stay

Nice stay

The rooms are dirty and outdated. The bathroom has broken tiles. The air conditioner did not work. You represent them like they’re a good business.

The rooms are dirty and outdated. The bathroom has broken tiles. The air conditioner did not work. You represent them like they’re a good business.

I was there for the Labor Day weekend, booked & paid for a king studio w/ a sitting area. I checked in & when I got to my room, it did not have a sitting area. The only chair was a desk chair. The room looked like it was missing a couch. The furniture was shifted around to accommodate the empty spot. The sitting area was important since I was spending several days in the hotel. I went to the front desk to let them know I did not receive the room I paid for & the room I requested in my booking. The front office woman was nice but indicated that there were no rooms available with a sitting area for that night but she could accommodate me the following day. She indicated that there are 3 rooms that were missing the couches, and that they were on order. I told her that should have been disclosed to me at the time I checked in & that I’m actually paying for accommodations that I’m not receiving. I asked to speak with a manager. I didn’t catch the manager’s name but that she would be back in on Monday. The front counter woman was apologetic & said the manager is the one that checked me in. As a manager and in providing good customer service, I would have expected a manager to tell me if there is a shift in my paid room at the time of my check in instead of finding out for myself & have to make a complaint. Upper mngmt needs to have a discussion w/the manager that was on shift Saturday at 2:30 p.m. The breakfast was great. Second room was perfect. Bed was comfortable.

I was there for the Labor Day weekend, booked & paid for a king studio w/ a sitting area. I checked in & when I got to my room, it did not have a sitting area. The only chair was a desk chair. The room looked like it was missing a couch. The furniture was shifted around to accommodate the empty spot. The sitting area was important since I was spending several days in the hotel. I went to the front desk to let them know I did not receive the room I paid for & the room I requested in my booking. The front office woman was nice but indicated that there were no rooms available with a sitting area for that night but she could accommodate me the following day. She indicated that there are 3 rooms that were missing the couches, and that they were on order. I told her that should have been disclosed to me at the time I checked in & that I’m actually paying for accommodations that I’m not receiving. I asked to speak with a manager. I didn’t catch the manager’s name but that she would be back in on Monday. The front counter woman was apologetic & said the manager is the one that checked me in. As a manager and in providing good customer service, I would have expected a manager to tell me if there is a shift in my paid room at the time of my check in instead of finding out for myself & have to make a complaint. Upper mngmt needs to have a discussion w/the manager that was on shift Saturday at 2:30 p.m. The breakfast was great. Second room was perfect. Bed was comfortable.

The rooms are always amazing. I was not happy this stay though. The jet was out on the jacuzzi in our room and the cable didn’t work. We let the front desk know and we got nothing for it.

The rooms are always amazing. I was not happy this stay though. The jet was out on the jacuzzi in our room and the cable didn’t work. We let the front desk know and we got nothing for it.