Very easy to get too plenty of parking including for larger vehicles. Friendly staff and rooms spacious and clean

The only complaint I would have is dining options few; stayed three nights and the room was NEVER cleaned or beds made or trash removed. Staff never said you had to ask for this service; staff also was unfamiliar with the area and had limited suggestions on dining.

Customer service was great and the beds were awesome

It was very clean and comfortable bed

It was very clean and comfortable bed

Customer service was great and the beds were awesome

Room was spacious and very clean. Staff was very nice. Good value for the money. Would come back anytime

Room was spacious and very clean. Staff was very nice. Good value for the money. Would come back anytime

We were disappointed in the breakfast closure rush to move guests out of the area before 9 am.

It was very clean, staff was courteous, breakfast was good and price was right.

Available, friendly professional

Available, friendly professional

Customer Service was awful! Called a week before for a late check out, spoke to the manager. She said 12 and if we needed to even stay in the lobby until out boys baseball fane at 3 we could and she would hold our luggage even if we wanted to go for lunch. The night we checked in I again checked with the young boy at the desk and he said it was marked late check out. The next morning at 10:30 not even 11 I walked out of the shower in a towel to a man in my room removing bed sheets. I asked what he was doing and he said we thought you checked out! He left and 10 minutes later the housekeeper knocked on the door said oh I thought this room was vacant! Finally the lady at the front desk came up knocked and said we have to be out by 11. I told her we had a late check out for 12 and she said we did not and had to leave. I told her it was put in by the manager a week ago and the boy last evening said it was marked and confirmed it. She said it was not marked and asked how soon we can be out of the room. I told her I wasn't leaving until 12. On our way out of the hotel at 11:45 two ladies behind the desk in the side room where talking. The one said I don’t care if they F- - -ing fire me I will have a long weekend and have a new job by Monday. And there were kids in the lobby! Totally unacceptable!

It was a very good stay. Everything was in great condition and the staff was very courteous.

It was a very good stay. Everything was in great condition and the staff was very courteous.

Even landscape was getting an upgrade

Even landscape was getting an upgrade

Great

Great

Rooms were clean and beds were comfortable.

Rooms were clean and beds were comfortable.

Nice people and service. Comfy beds. However there was dried blood on the sheets, mold on the shower curtain and no shampoo or conditioner in the bathroom.

convenient to dining & shopping. friendly staff. by far this is the cleanest hotel ive stayed. when i stay at a hotel i look for signs of a lazy cleaning crew. i found none here. this was excellent. i felt confident my room was cleaned properly. the bathroom was modern and clean. beds were comfy & the ac unit worked fine. even the filters were clean. the breakfast offered was top notch. not the typical hotel food, this had flavor. it was better than any pancake house ive had in the pigeon forge area. dont let the price fool ya, this is an excellent hotel. id definitely stay here again.

convenient to dining & shopping. friendly staff. by far this is the cleanest hotel ive stayed. when i stay at a hotel i look for signs of a lazy cleaning crew. i found none here. this was excellent. i felt confident my room was cleaned properly. the bathroom was modern and clean. beds were comfy & the ac unit worked fine. even the filters were clean. the breakfast offered was top notch. not the typical hotel food, this had flavor. it was better than any pancake house ive had in the pigeon forge area. dont let the price fool ya, this is an excellent hotel. id definitely stay here again.

Nice people and service. Comfy beds. However there was dried blood on the sheets, mold on the shower curtain and no shampoo or conditioner in the bathroom.

Checkin was amazing and guest services was wonderfully polite, courteous, and down to earth. We felt welcomed and comfortable while staying and would recommend the location to anyone (including ourselves for our future stays in the area).

Checkin was amazing and guest services was wonderfully polite, courteous, and down to earth. We felt welcomed and comfortable while staying and would recommend the location to anyone (including ourselves for our future stays in the area).

The front desk was so friendly and welcoming. They gave suggestions on where to eat. Offered help to us as my husband was in crutches. Room was great and breakfast was awesome.

The front desk was so friendly and welcoming. They gave suggestions on where to eat. Offered help to us as my husband was in crutches. Room was great and breakfast was awesome.

The kids really enjoyed the pool, and I enjoyed the hot tub. The hotel was little outdated, and the room had a little odor. But the price was really good.

The kids really enjoyed the pool, and I enjoyed the hot tub. The hotel was little outdated, and the room had a little odor. But the price was really good.

Very friendly check in no problems at all