pls. fix your elevator!!! no elevator and our room is on the 5th floor and we have bikes and bags to carry.

pls. fix your elevator!!! no elevator and our room is on the 5th floor and we have bikes and bags to carry.

My room, thev only one available was on the 5th floor and there was no elevator. NO ELEVATOR. I'm 74 years old. Do you need any more feedback. I walked out and paid for a room elsewhere. Refund please.

My room, thev only one available was on the 5th floor and there was no elevator. NO ELEVATOR. I'm 74 years old. Do you need any more feedback. I walked out and paid for a room elsewhere. Refund please.

Location was in a ok place, the bad was that there's no elevator and had to walk up and down 5 floors if stairs.... No hot water in my room, ac was horrible and bed was ever worse...

Location was in a ok place, the bad was that there's no elevator and had to walk up and down 5 floors if stairs.... No hot water in my room, ac was horrible and bed was ever worse...

Room is spacious and the location is in the city

Room is spacious and the location is in the city

No elevator to get to the top floor. No locks on the door and Aircon didn't work.

No elevator to get to the top floor. No locks on the door and Aircon didn't work.

Very centrally and clean

Very centrally and clean

I couldn't make the tv work and needed them to make it work for me,it would not change to hdmi so I could not run the laptop through it.when I turned it off to sleep I could not make it work again so I gave up

I couldn't make the tv work and needed them to make it work for me,it would not change to hdmi so I could not run the laptop through it.when I turned it off to sleep I could not make it work again so I gave up

location,location and location.

location,location and location.

1.) Service- When i check in at the frontdesk last 09/28/19, the one wearing black jacket and im not sure if white shirt or polo underneath the jacket is i dont feel good customer service compare to the one wearing yellow polo shirt i commend her. 2.) Cleanliness - I was at the 5th floor and spent 24 hours check in, i can say the room is clean, clean towels, clean bedsheet. 3.) Comfort, Condition and Local Area - For 24 hours check in, i was able to sleep a little bit because i enjoy spending my time on the nearby mall, bar & restaurant, but i think the aircon is not fully functioning but at least i felt a little cold but not that much, frontdesk area is humid and the hot shower is not functioning. Overall, i still recommend this to the readers on the page and to my family and friends if you prefer nearby mall, bar & restaurant with an affordable rate.

1.) Service- When i check in at the frontdesk last 09/28/19, the one wearing black jacket and im not sure if white shirt or polo underneath the jacket is i dont feel good customer service compare to the one wearing yellow polo shirt i commend her. 2.) Cleanliness - I was at the 5th floor and spent 24 hours check in, i can say the room is clean, clean towels, clean bedsheet. 3.) Comfort, Condition and Local Area - For 24 hours check in, i was able to sleep a little bit because i enjoy spending my time on the nearby mall, bar & restaurant, but i think the aircon is not fully functioning but at least i felt a little cold but not that much, frontdesk area is humid and the hot shower is not functioning. Overall, i still recommend this to the readers on the page and to my family and friends if you prefer nearby mall, bar & restaurant with an affordable rate.

Enjoyed my stay at Novo. It was pretty convenient because it’s located next to Lee Plaza and other establishments. The room I got was on the 5th floor in-front of the elevator, it was mostly quiet in the evenings and room cleaning was good. Will definitely stay here again!

Enjoyed my stay at Novo. It was pretty convenient because it’s located next to Lee Plaza and other establishments. The room I got was on the 5th floor in-front of the elevator, it was mostly quiet in the evenings and room cleaning was good. Will definitely stay here again!

We always stay in this place when we are in dumaguete because it's close to e everything.

We always stay in this place when we are in dumaguete because it's close to e everything.

DISGUSTING!!!!! The bathroom had thick mold in every corner and there was always a huge puddle of standing water. Aircon would barely work but then turn off after an hour. The room and entire hotel wing smelled like bengay, so strong it was overwhelming. Broken bathroom door handle and TV stand. Staff downstairs was always on their cellphone (texting/fb) when we complained about the room, not a care in the world. I wouldn't even stay here if I was traveling alone and I've traveled a lot all over the world. Originally booked for 4 nights but only stayed ONE! Find another place. DON'T BOOK THIS MOLDTEL! Plenty more places in beautiful Dumaguete to enjoy your vacation. *** Hotels.com should remove this property immediately!!! ***

DISGUSTING!!!!! The bathroom had thick mold in every corner and there was always a huge puddle of standing water. Aircon would barely work but then turn off after an hour. The room and entire hotel wing smelled like bengay, so strong it was overwhelming. Broken bathroom door handle and TV stand. Staff downstairs was always on their cellphone (texting/fb) when we complained about the room, not a care in the world. I wouldn't even stay here if I was traveling alone and I've traveled a lot all over the world. Originally booked for 4 nights but only stayed ONE! Find another place. DON'T BOOK THIS MOLDTEL! Plenty more places in beautiful Dumaguete to enjoy your vacation. *** Hotels.com should remove this property immediately!!! ***

Hotle just in the center of the city and with malls and shops just out of the door. You have hospitals, schools, churches, market, anything around! The room is big and confortable, desk tv. The bathroom has good quality wc and hot water shower. There is a coffee shop at second floor. The reception is open 24h. Very gentle employees. I had more than expected. Really good experience.

Hotle just in the center of the city and with malls and shops just out of the door. You have hospitals, schools, churches, market, anything around! The room is big and confortable, desk tv. The bathroom has good quality wc and hot water shower. There is a coffee shop at second floor. The reception is open 24h. Very gentle employees. I had more than expected. Really good experience.

Room and attached toilet is big and spacious. Very clean. Location is excellent - 5 mins walk from the ferry terminal and in middle of downtown. Plenty of 24 hours eateries around. Many major shopping and supermarket opposite and next to hotel. Lots of tricycles queuing in front of hotel. WiFi is great in room. Staff is extremely helpful and knowledgeable on getting rental bike, banking services and other tour requirements. Ample parking lots in basement.

Room and attached toilet is big and spacious. Very clean. Location is excellent - 5 mins walk from the ferry terminal and in middle of downtown. Plenty of 24 hours eateries around. Many major shopping and supermarket opposite and next to hotel. Lots of tricycles queuing in front of hotel. WiFi is great in room. Staff is extremely helpful and knowledgeable on getting rental bike, banking services and other tour requirements. Ample parking lots in basement.

Acommodation just worth the money.

Acommodation just worth the money.

Great hotel

So convenient as pedicabs load and unload right in front of the hotel; the hotel is also located in the hub of downtown so you can easily walk to restaurants and cafes nearby. It is very priced reasonably although they could upgrade their building, there is only one elevator which broke down twice in the two-weeks I stayed there. It wasn’t the Sheraton but for the price I paid, the room was surprisingly large and clean.