Great hotel & location was great, our air wasn’t working the first day & we moved to a different room. They handled everything well. We will definitely stay again in the future

Great hotel & location was great, our air wasn’t working the first day & we moved to a different room. They handled everything well. We will definitely stay again in the future

Room was great

Mini fridge was not working, Stains on the bed. Water stains on the ceiling and wallpaper coming off the walls. South building is where we stayed and it was not near as nice as we thought it would be, The staff was great, fitness center was nice aswell.

Mini fridge was not working, Stains on the bed. Water stains on the ceiling and wallpaper coming off the walls. South building is where we stayed and it was not near as nice as we thought it would be, The staff was great, fitness center was nice aswell.

Staff very pleasant….professional…. Helpful

We had an amazing time. The staff were all super friendly and helpful. Will definitely stay again.

We had an amazing time. The staff were all super friendly and helpful. Will definitely stay again.

Great Location

Always a great place to stay with everything conveniently located right at your fingertips!

love this hotel it's quiet near the restaurant’s mall and excellent service.

Beautiful hotel. Great shopping. Train is a little loud at night but not too big of a deal that we would not go back. Overall loved it

specifically booked a room with a balcony. Called days prior to confirm reservation, check in time and room with a balcony and asked to have a room over the landing. Was told no guarantee w balcony over landing. Sent text making sure balcony and asked for over the landing. Checked in told had to wait room wasn’t ready, front desk person than acted like she didn’t know who we were. Asked her if room had a balcony over the landing and she said it had a balcony but not over the landing. When I told her I requested it she said they were full. Room was dirty, there was hair all over the floors, big clumps of hair and the Air conditioner was froze up, we talked to same front desk person who put us in a room with a enclosed balcony area over part of the roof. The room was dirty, no hand soap, tv remote didn’t work and the room next door was smoking weed all night. During the night that air conditioner also froze up. Next morning maintenance guy said ac unit was froze up and we needed to move rooms and said there was plenty of rooms open. Different front desk staff, got us into a very nice, newer, cleaner room with a balcony over the landing. Valet guys are great help and go out if their way to assist.

Nice but the beds are aweful...had 2 Q and both were wore out.

We loved the convenience of staying here and walking to historic Branson and the Branson railroad.

The location is amazing and the room was super nice.

We stayed at the Hilton Promenade South Tower. While it is very convenient to Branson Landing with multiple things to do, it has its drawbacks. Parking is a block away, so if you don't pay for valet $30 a day, it is very disappointing and still $15 dollars a day to park. Our refrigerator barely cooled at all. Luckily I had a big cooler I kept filled with ice that I had to drive down the road to purchase, because, no ice machine? Breakfast and dinner is not free and while they do offer it, it is across the street at the Hilton Convention center. The room is set up to where you would have to get room service for every little thing, we didn't even have coffee, just some tea bags. These rooms are about $400 a night after tax and to me the only good thing about them is access to Branson Landing.

Overall it was very good. I would suggest a couple things: Put vending machines on each floor so we don't have to go outside to get a drink. Also, I received a text at 6:30am on a Saturday, which woke me. I really wanted to sleep in, it was a getaway from the kids for me and my hubby. I would suggest not texting that early.

Overall it was very good. I would suggest a couple things: Put vending machines on each floor so we don't have to go outside to get a drink. Also, I received a text at 6:30am on a Saturday, which woke me. I really wanted to sleep in, it was a getaway from the kids for me and my hubby. I would suggest not texting that early.

The beds were uncomfortable, squeaky and moved a lot. Loved everything else about the hotel and location.

I did not like the idea of me “loaning” you $200.00 because you were afraid that a married couple in their 70’s was going to damage the property. And then not return it during checkout as told us. Now we have to wait 3 to 5 days for reimbursement. Shear foolishness and disrespectful

The beds were uncomfortable, squeaky and moved a lot. Loved everything else about the hotel and location.

I did not like the idea of me “loaning” you $200.00 because you were afraid that a married couple in their 70’s was going to damage the property. And then not return it during checkout as told us. Now we have to wait 3 to 5 days for reimbursement. Shear foolishness and disrespectful

Likes: 1. Staff who brought luggage to room were very pleasant and accommodating. 2. Options for entertainment and going out to eat were great as well as pleasant staff. Dislike: 1. Room had a broken patio door handle on outside. 2. Screen door had huge tear. 3. Chair was torn on backside.

The room was very clean and up to date. The only downside is the lights in the bathroom were all very dim, and it was extremely difficult to put on makeup.

Likes: 1. Staff who brought luggage to room were very pleasant and accommodating. 2. Options for entertainment and going out to eat were great as well as pleasant staff. Dislike: 1. Room had a broken patio door handle on outside. 2. Screen door had huge tear. 3. Chair was torn on backside.

The room was very clean and up to date. The only downside is the lights in the bathroom were all very dim, and it was extremely difficult to put on makeup.

One of our favorite hotels on the landing

One of our favorite hotels on the landing

Great service. Clean and comfortable. We really loved our stay.

It was clean, adorable and a great location. A bit on the pricier side, but a great stay.

Great service. Clean and comfortable. We really loved our stay.