It was nice.

It was nice.

The staff were very friendly and the place was incredible!

The staff were very friendly and the place was incredible!

Omar was very helpful at front desk.

Omar was very helpful at front desk.

I booked a wheelchair accessible room, which was clearly mentioned on the reservation, yet when I arrived I was given a room with a bathroom in which there was no room to swing a cat, let alone use the toilet or shower/ bath. The hotel advised they had 6 disabled access rooms, but that they were all taken. I made my booking in good time, and Expedia who is in charge of the booking needs to create fields on the room selection page specifically for ‘accessible rooms’ to ensure it is brought to the hotel’s attention. Despite my request being as clear as day on my booking, the courtyard in Zürich simply overlooked or omitted any correlation between my request for an accessible room and the fact they had none available. Had they done this, I would have been advised and been given the opportunity to book elsewhere and get a room which met my basic needs. There is nothing wrong with this hotel, quite the contrary, however an administrative mistake has not only cost me the night at this expensive hotel, but also meant I only had a bed and a sink. No shower or wc. I think I deserve a partial or complete refund for this stay. Originally I was going to be staying two nights but had to change it to one - thank goodness for that. Staff were professional and understanding about the issue, but couldn’t do anything as I had booked via hotels/ Expedia. Who do I contact who do I speak to to help me get at least a partial refund as the error wasn’t mine?

I booked a wheelchair accessible room, which was clearly mentioned on the reservation, yet when I arrived I was given a room with a bathroom in which there was no room to swing a cat, let alone use the toilet or shower/ bath. The hotel advised they had 6 disabled access rooms, but that they were all taken. I made my booking in good time, and Expedia who is in charge of the booking needs to create fields on the room selection page specifically for ‘accessible rooms’ to ensure it is brought to the hotel’s attention. Despite my request being as clear as day on my booking, the courtyard in Zürich simply overlooked or omitted any correlation between my request for an accessible room and the fact they had none available. Had they done this, I would have been advised and been given the opportunity to book elsewhere and get a room which met my basic needs. There is nothing wrong with this hotel, quite the contrary, however an administrative mistake has not only cost me the night at this expensive hotel, but also meant I only had a bed and a sink. No shower or wc. I think I deserve a partial or complete refund for this stay. Originally I was going to be staying two nights but had to change it to one - thank goodness for that. Staff were professional and understanding about the issue, but couldn’t do anything as I had booked via hotels/ Expedia. Who do I contact who do I speak to to help me get at least a partial refund as the error wasn’t mine?