Tv in room did not work

I had been attempting to reach this hotel for days trying to cancel. They never got back to me and still charged my card. I am demanding a full refund ASAP! Did not actually stay here but this needed to be noted. HORRIBLE SERVICE FROM HOTELS.COM AND THE GALLUS INN

We left, it was filthy. There was hair all in the beds! I do not recommend. The place looks nothing like the pictures.

We left, it was filthy. There was hair all in the beds! I do not recommend. The place looks nothing like the pictures.

Fine for the money.

Fine for the money.

Elevator broke so had to climb stairs with Luggage and the air conditioner is outdated and not enough to keep room cool - staff rude and room wasn’t ready due to housekeeping

Elevator broke so had to climb stairs with Luggage and the air conditioner is outdated and not enough to keep room cool - staff rude and room wasn’t ready due to housekeeping

Received a cancellation call during the 7 hour drive to hotel, had to demand the reservation be un-canceled. Elevators were non-functional, and based on signage in the stairwell lilely haven't worked in quite awhile. Bathroom ceiling in disrepair from leak in room above. Pros - close to Williams Bryce stadium, price.

Received a cancellation call during the 7 hour drive to hotel, had to demand the reservation be un-canceled. Elevators were non-functional, and based on signage in the stairwell lilely haven't worked in quite awhile. Bathroom ceiling in disrepair from leak in room above. Pros - close to Williams Bryce stadium, price.

Unfortunately the elevator was out and I just had surgery on my foot so I had to go up 2 flights of stairs. Then when I got to the room there was no remote for the tv. However it was clean and the bed was nice

Unfortunately the elevator was out and I just had surgery on my foot so I had to go up 2 flights of stairs. Then when I got to the room there was no remote for the tv. However it was clean and the bed was nice

Travelled from MD for a.work trip. Called 10 times before arriving to let them know of late check in NO ANSWER. Pulled up after midnight on Oct 4th. 2024 to a locked lobby door. Elevators broken with signs along with motivational quotes taped to the hallway to help with the hike. Got in my room (had a musty smell) 3 lamps 1 bulb. Had a plastic bag holding up my shower head. Dirty ironing board no iron. Called from the room for bulbs an iron and fix shower head. Got no assistance. Remote had tape on the back of it. Room key didn't work after 1st night had to get 2 new ones. Had to tough it out due to the hurricane and football games causing room shortages. Then when called and requested refund was offered $50 after 48 min phone call and supervisor Nefi. Safe to say my days utilizing this platform are over.

Travelled from MD for a.work trip. Called 10 times before arriving to let them know of late check in NO ANSWER. Pulled up after midnight on Oct 4th. 2024 to a locked lobby door. Elevators broken with signs along with motivational quotes taped to the hallway to help with the hike. Got in my room (had a musty smell) 3 lamps 1 bulb. Had a plastic bag holding up my shower head. Dirty ironing board no iron. Called from the room for bulbs an iron and fix shower head. Got no assistance. Remote had tape on the back of it. Room key didn't work after 1st night had to get 2 new ones. Had to tough it out due to the hurricane and football games causing room shortages. Then when called and requested refund was offered $50 after 48 min phone call and supervisor Nefi. Safe to say my days utilizing this platform are over.

Wow. This place needs some help.

Wow. This place needs some help.

This place is a dump. Elevator was not working. The building smells. During check, a roach ran across the lobby floor. During check in the desk clerk couldn’t open the room doors. The hotel looks very unsafe and dirty. After being at the hotels for only 15mins, I canceled my stay. The pictures provided on hotels.com definitely misrepresent the real conditions of the hotel.

This place is a dump. Elevator was not working. The building smells. During check, a roach ran across the lobby floor. During check in the desk clerk couldn’t open the room doors. The hotel looks very unsafe and dirty. After being at the hotels for only 15mins, I canceled my stay. The pictures provided on hotels.com definitely misrepresent the real conditions of the hotel.

Hotel/hotel.com took money but did not have rooms. Working to obtain refund. All in light of hurricane Helene. Can’t review where I didn’t stay.

Hotel/hotel.com took money but did not have rooms. Working to obtain refund. All in light of hurricane Helene. Can’t review where I didn’t stay.

We did not stay. It was dirty. The pictures were definitely not the same as the website. AC had a leak. Tried to get a refund and the manager refused. If you are going to advertise a place to stay at least have updated pictures.

We did not stay. It was dirty. The pictures were definitely not the same as the website. AC had a leak. Tried to get a refund and the manager refused. If you are going to advertise a place to stay at least have updated pictures.

Need my money back

I didn't like that pictures of property were misleading. The lobby was small, dated there were no options for purchasing small snacks or water. The hallway was warm ac in the room loud , the bathroom toilet or sink kept making drainage sounds all night. The over power smell of cleaning products bkeach at night and fabulose in the day.

It was ok! The front desk person seemed a bit overwhelmed and not sure of what he was doing but he was friendly!

It was ok! The front desk person seemed a bit overwhelmed and not sure of what he was doing but he was friendly!

The pictures are fake. This property is covered in black mold. The sheet rock and paint over shower was peeling and flacking off shower mold. Head board was covered in last occupants hand prints.

The pictures are fake. This property is covered in black mold. The sheet rock and paint over shower was peeling and flacking off shower mold. Head board was covered in last occupants hand prints.

Unfortunately this place fell off quickly. Stayed twice last year and it was absolutely fine. This year it smelled, was not very clean and they didn’t offer the breakfast as they did before. Probably won’t stay here again.

Rooms were not ready at the time of check in. Rooms were not properly clean even after switching rooms. First room smelled like smoke sprayed over and the second room killed dead bugs on the bathroom walls, towels with what looked like blood stains and bed under sheets that were stained brown. The lobby and shared corridors were in disrepair and not cleaned properly.

Rooms were not ready at the time of check in. Rooms were not properly clean even after switching rooms. First room smelled like smoke sprayed over and the second room killed dead bugs on the bathroom walls, towels with what looked like blood stains and bed under sheets that were stained brown. The lobby and shared corridors were in disrepair and not cleaned properly.

Unfortunately this place fell off quickly. Stayed twice last year and it was absolutely fine. This year it smelled, was not very clean and they didn’t offer the breakfast as they did before. Probably won’t stay here again.