Had grandkids with us and we were disappointed the water park was shut down due to winter hours. Thankfully the kids could play in the pool and luke warm hot tub. Very few breakfast choices for gluten free/dairy free allergies. Staff was nice!

Hotel stunk like mold and mildew We left did not stay and because it was book through hotels I could not get a refund I would not recommend hotel

Hotel stunk like mold and mildew We left did not stay and because it was book through hotels I could not get a refund I would not recommend hotel

We got to our room and couldn’t even attempt to stay here. Had to go stay at a different hotel. The bedding was not clean, there were spiders and bugs crawling on the bed. There were boogers smeared to the wall, tv didn’t work. Elevators were filthy. We will never stay here and have advised all our family and friends to stay away.

We got to our room and couldn’t even attempt to stay here. Had to go stay at a different hotel. The bedding was not clean, there were spiders and bugs crawling on the bed. There were boogers smeared to the wall, tv didn’t work. Elevators were filthy. We will never stay here and have advised all our family and friends to stay away.

Its right next to my favorite restaurant. Its clean family oriented. Last two places we stayed at in Billings were sketchy and smelled like weed. Paid extra for the security of a xlean place

It was easy to get too, close to hywy

I booked this hotel without reading reviews, but Because of the reviews, the first thing I did was look at the condition of the sheets. Everything you read is accurate. It’s dirty, filled with hair, and I found blood on the blanket on the bed. When I went to the front desk to make them aware of the situation, housekeeping had already gone for the day so I had to make up my own beds. Due to the inconvenience, they told me I would get a discount at checkout. The discount was $57. I plan on returning to Billings, but I will not stay at this hotel again. You still have to pay to get into the waterpark and the discount is only a couple of dollars. I don’t think that this hotel should have resort in their title, not worth the hype.

Our bathroom had black mold on the walls. Overall place is very dated and dirty. Beds were okay.

The rooms were very clean and the indoor water park was amazing

Our bathroom had black mold on the walls. Overall place is very dated and dirty. Beds were okay.

I was very disappointed in our room. We've stayed at the Big Horn before, and the room was in good condition and overall pretty nice. The room we were in this time was awful especially for the hugh price. Every piece of furniture was scratched and dented and in bad condition. The mattress was broken. The bathroom door had a huge crack in it, and the bottom was torn up and looked like it had water damage. It seems as though they have rooms that are up to date and nice, and then they have rooms that are comparable to a 1 star hotel.

I was very disappointed in our room. We've stayed at the Big Horn before, and the room was in good condition and overall pretty nice. The room we were in this time was awful especially for the hugh price. Every piece of furniture was scratched and dented and in bad condition. The mattress was broken. The bathroom door had a huge crack in it, and the bottom was torn up and looked like it had water damage. It seems as though they have rooms that are up to date and nice, and then they have rooms that are comparable to a 1 star hotel.

The first room I checked into had poop on the bathroom counter. They moved us to a different room. We got our baby to sleep and pulled back the sheets to crawl in bed and the sheets had red stains on them. Someone’s hair was all over the shower and the towels were previously used. Clearly neither room we were offered had been cleaned.

The first room I checked into had poop on the bathroom counter. They moved us to a different room. We got our baby to sleep and pulled back the sheets to crawl in bed and the sheets had red stains on them. Someone’s hair was all over the shower and the towels were previously used. Clearly neither room we were offered had been cleaned.

Swimming

Swimming

Having the Reef next door made it a different experience for the kids. There was lightning so unfortunately they shut down the big slides. The staff was great! Rooms were nice and clean and big. We would come back again.

The water park is what we needed on our road trip with a 7 year old

The water park is what we needed on our road trip with a 7 year old

Property needs updating. No charging outlets for phones, microwave had turn style timer, key cards had to be changed a couple of times, elevator made strange noises.

Property needs updating. No charging outlets for phones, microwave had turn style timer, key cards had to be changed a couple of times, elevator made strange noises.

Not impressed at all for the price. And if the price is such because it has an indoor waterpark, then why do they charge an additional $14 per person per day to use it? Oh, and it closes at 7:00. Hardly family friendly given check-in is 3:00. It may have been a one-off, but the person who checked us in was really lacking in any graces.

Not impressed at all for the price. And if the price is such because it has an indoor waterpark, then why do they charge an additional $14 per person per day to use it? Oh, and it closes at 7:00. Hardly family friendly given check-in is 3:00. It may have been a one-off, but the person who checked us in was really lacking in any graces.

The rooms were clean and the beds were comfortable, but there was no place to fill a water bottle. The breakfast was awful, as someone who has food allergies the only thing there that I could eat was a very very green banana, there was no other fruit out or hard boiled eggs or anything. There were scrambled eggs but no breakfast meat to go with. It was clean which was nice but the options sucked. My kids were super excited to go swimming and then we found out that the only place to swim was the water park that we had to pay to get into. We decided to pay the $12 per person to swim because we wanted to hot tub while the kids played. After paying to swim we got into the reef and the hot tub was drained. To top it off my kids. Were most excited about the lily pad floats and they told the kids they weren’t allowed to play on them because they were closed. The water was also freezing cold.

The rooms were clean and the beds were comfortable, but there was no place to fill a water bottle. The breakfast was awful, as someone who has food allergies the only thing there that I could eat was a very very green banana, there was no other fruit out or hard boiled eggs or anything. There were scrambled eggs but no breakfast meat to go with. It was clean which was nice but the options sucked. My kids were super excited to go swimming and then we found out that the only place to swim was the water park that we had to pay to get into. We decided to pay the $12 per person to swim because we wanted to hot tub while the kids played. After paying to swim we got into the reef and the hot tub was drained. To top it off my kids. Were most excited about the lily pad floats and they told the kids they weren’t allowed to play on them because they were closed. The water was also freezing cold.

I loved the laminate flooring. Very clean! We also enjoyed the Reef waterpark..

I loved the laminate flooring. Very clean! We also enjoyed the Reef waterpark..

This hotel was fine. Nothing extraordinary but nothing bad. Rooms were clean, staff was nice. The breakfast was a typical continental breakfast. Access to the Waterpark was convenient.

We thought the pool was included in the property thats why we chose it but it was additional charge and they even charged for towels. It seemed that everywhere we went inside was an additional charge. Also the room keys kept going out and we had to get new ones twice a day everyday. Gwtting new towels and sheets was hard to do and took forever. Staff was friendly but as for a resort it did not live up to the standard of what they charged.

We thought the pool was included in the property thats why we chose it but it was additional charge and they even charged for towels. It seemed that everywhere we went inside was an additional charge. Also the room keys kept going out and we had to get new ones twice a day everyday. Gwtting new towels and sheets was hard to do and took forever. Staff was friendly but as for a resort it did not live up to the standard of what they charged.

This hotel was fine. Nothing extraordinary but nothing bad. Rooms were clean, staff was nice. The breakfast was a typical continental breakfast. Access to the Waterpark was convenient.