this was probably a great hotel a decade ago. concierge service is mediocre at best.

this was probably a great hotel a decade ago. concierge service is mediocre at best.

Staff was helpful.

Staff was helpful.

Very nice hotel with slow albeit friendly staff. Convenient to get to the Gion district and into Kyoto's temples.

Very nice hotel with slow albeit friendly staff. Convenient to get to the Gion district and into Kyoto's temples.

Wonderful rooms. Outdoor seating non existent - no snack or gift shop

Wonderful rooms. Outdoor seating non existent - no snack or gift shop

Property is dated. They dedicate a huge space for the bathroom which is a waste. The area around the property has nothing within walking distance. If you look for an isolated area in Kyoto then you will like it. On site restaurants are dead. No one eats on site. It is always empty. They need to update or renovate their carpets and bathrooms to justify the cost. The staff is friendly and helpful . It is 10 minute drive to the major shopping centers. I would not stay here again unless they renovate the property.

Property is dated. They dedicate a huge space for the bathroom which is a waste. The area around the property has nothing within walking distance. If you look for an isolated area in Kyoto then you will like it. On site restaurants are dead. No one eats on site. It is always empty. They need to update or renovate their carpets and bathrooms to justify the cost. The staff is friendly and helpful . It is 10 minute drive to the major shopping centers. I would not stay here again unless they renovate the property.

Great location, great staff, comfy beds/room and convenient for transit.

Great location, great staff, comfy beds/room and convenient for transit.

Not a great property, was just ok

Not a great property, was just ok

Beautiful facility, welcoming staff. Dining options are available, but not particularly high quality (breakfast bacon and sausage was undercooked).

Beautiful facility, welcoming staff. Dining options are available, but not particularly high quality (breakfast bacon and sausage was undercooked).

Staff extremely helpful. Found information on restaurants site to see and ones to avoid.

Staff extremely helpful. Found information on restaurants site to see and ones to avoid.

Overall, a very pleasant experience from the incredible hospitality to the facilities. 3 dining options within the hotel most nights. There are a few small restaurants within walking distance of less than a kilometer, many within 2 kilometers. There are 3 temples very close by.

Overall, a very pleasant experience from the incredible hospitality to the facilities. 3 dining options within the hotel most nights. There are a few small restaurants within walking distance of less than a kilometer, many within 2 kilometers. There are 3 temples very close by.

Quiet and spacioua. Great for families.

Quiet and spacioua. Great for families.

Fantastic service

Fantastic service

Not an upscale hotel, but nice enough and within 15 min walking to gion.

Not an upscale hotel, but nice enough and within 15 min walking to gion.

Very nice property. Great breakfast buffet but got very busy and staff could not keep up with drink orders or replenishing food. Helpful staff.

Very nice property. Great breakfast buffet but got very busy and staff could not keep up with drink orders or replenishing food. Helpful staff.

The hotel staffs are very nice, room is very clean, breakfast buffet has lots of choices

The hotel staffs are very nice, room is very clean, breakfast buffet has lots of choices

Very disorganized hotel and service, everything was described as being overbooked or oversold when in reality upon the availability of tables and services were mostly empty. Their restaurants were constantly acting like they were overbooked or couldn't seat folks (2-3 hours before closing) when they were in fact empty and concierge had acted like all the services had to be booked weeks in advance when upon arrival to a tea ceremony experience we booked, the establishment told us we were the only reservation that day. Additionally all staff had to wear headpieces, which you could tell was frustrating for them because they could not hear what customers were telling them, so you had to deal with constant back and forth. Service charge is included in everything when no service was provided, i lost count at the amount of times i had to run after their teams to ask questions, get my check etc.There are a lot of other grea hotels in Kyoto, highly reco going elsewhere.

Very disorganized hotel and service, everything was described as being overbooked or oversold when in reality upon the availability of tables and services were mostly empty. Their restaurants were constantly acting like they were overbooked or couldn't seat folks (2-3 hours before closing) when they were in fact empty and concierge had acted like all the services had to be booked weeks in advance when upon arrival to a tea ceremony experience we booked, the establishment told us we were the only reservation that day. Additionally all staff had to wear headpieces, which you could tell was frustrating for them because they could not hear what customers were telling them, so you had to deal with constant back and forth. Service charge is included in everything when no service was provided, i lost count at the amount of times i had to run after their teams to ask questions, get my check etc.There are a lot of other grea hotels in Kyoto, highly reco going elsewhere.