Very bad

Very bad

Booked due to good price but found room in quite dirty conditions shower curtains broken ants around

Booked due to good price but found room in quite dirty conditions shower curtains broken ants around

Advertised as having 24/7 access and with an emergency phone number to contact after midnight, my clients arrived at 5am, no one was at the hotel and no one answered the phones 90 minutes of arguing with hotels.com “help” line followed, with them telling me that I’d booked the wrong day and that the hotel didn’t have 24/7 access. I repeatedly offered to email them my confirmation receipt from them which clearly showed the correct date and a photo of the hotel auto admission machine, (which didn’t work) that was embossed with 24/7. Eventually after going through a rep and a supervisor and having neither of them prepared to even humour me by looking at my email confirmation, they gave in, I sent them the email, they then admitted that they had been looking at the wrong booking, but tried to blame me, for what, I still don’t know. Funnily enough though, the have refunded the whole of the hotel booking and given me £200 of vouchers towards future bookings, which would suggest that they know they were in the wrong. Back to the hotel who in the morning tried to make out that we had not called them to gain access, my colleague then showed them his call history which showed sixteen separate calls within the 90 minutes we were kept waiting. So three guests and myself lost a nights sleep because the hotel staff presumably went to sleep and didn’t wake up when they were phoned and even worse in my opinion, were two members of the hotels.com team, one of whom was a senior supervisor

Advertised as having 24/7 access and with an emergency phone number to contact after midnight, my clients arrived at 5am, no one was at the hotel and no one answered the phones 90 minutes of arguing with hotels.com “help” line followed, with them telling me that I’d booked the wrong day and that the hotel didn’t have 24/7 access. I repeatedly offered to email them my confirmation receipt from them which clearly showed the correct date and a photo of the hotel auto admission machine, (which didn’t work) that was embossed with 24/7. Eventually after going through a rep and a supervisor and having neither of them prepared to even humour me by looking at my email confirmation, they gave in, I sent them the email, they then admitted that they had been looking at the wrong booking, but tried to blame me, for what, I still don’t know. Funnily enough though, the have refunded the whole of the hotel booking and given me £200 of vouchers towards future bookings, which would suggest that they know they were in the wrong. Back to the hotel who in the morning tried to make out that we had not called them to gain access, my colleague then showed them his call history which showed sixteen separate calls within the 90 minutes we were kept waiting. So three guests and myself lost a nights sleep because the hotel staff presumably went to sleep and didn’t wake up when they were phoned and even worse in my opinion, were two members of the hotels.com team, one of whom was a senior supervisor

The reception staff was terrible. They were overbearing and rude. I was given a very smelly room. I guess they gave me a smelly room at the end because of my race. Terrible feeling.

The reception staff was terrible. They were overbearing and rude. I was given a very smelly room. I guess they gave me a smelly room at the end because of my race. Terrible feeling.