Worst experience i need talk with someone in expedia

No documents in english to read at check in , but the staff went out of their way to make it easy. Get their before dark as its is a low lit area high on the hill. Great signage getting to property. Check in by 8p thankfully they extended this to 9p for a friend. Friendly, quiet and spread-out property. Hot water and super clean room. Surprised little wood and no fire started stocked in "heated room" and no bottom bed sheet. Otherwise, everything was fabulous and out of their way to fix issues.

Beautiful room, great grounds and the staff was fabulous. On top of it, the restaurant was fantastic. We got the best Chateaubriand either of us had ever had.

Great service and food, front service desk and waiters service is excellent. But the chalets are old and need to be thoroughly clean, there are spider webs, the rooms smell like humidity/mold, the bathrooms toilets are stain. The roof on top of one of the beds was falling and we even found a rusty nail on the bed. Around the property needs a lot maintenance on the gardens and places to sit. Overall is ok to go eat and visit but not to stay overnight.

Outdated and worn property. Rooms are old and cold. Totally overpriced and rated

We loved having a fire place in the room, what a treat! The place is old but quite a cool retro experience... Where else can you stay in a Tyrolean chalet in Costa Rica? It's lovely and fresh, quite chilly in the mornings, and the neighborhood is worth exploring on foot or bike. We did a great hike up on Cerro Dantas and through the wildlife refuge (2,500 entry)... It's about 2km to the gate and then a 3km loop in the refuge but very muddy and wet so make sure you're prepared. All in all, a unique weekend experience!

The rooms seemed a bit tired. The menu at the restaurant needs an urgent update, it was not vegetarian friendly and presentation of food was too simple. If you are staying for over two nights, it can be difficult to be offered only the traditional gallo pinto for breakfast every day. On the positive side, the staff was friendly and willing to accommodate, for example, we were able to use the fire pit even though apparently it is only made available for use on weekends.

Great location. Wonderful service. In the chalets is better to stay in the upper level as the lower level receives a bit of noise if the upper guest are inconsiderate.

We really enjoyed our stay at this hotel, a rather unusual Swiss-styled property with superb gardens and views. We had a large suite in the main block with a comfortable bed and a large log-burning stove. This was equipped with fire-lighters, kindling and a good supply of logs so that we could have a cosy fire each evening – it was magical! The bathroom was a good size with shower over the massive bath! There was even a fan-heater provided for when it turned chilly. An excellent breakfast was served in the restaurant which also served superb French-style evening meals. Indeed, we had a superb and very succulent tenderloin steak and the following evening one of the best French onion soups we have ever eaten! Overall, a wonderful final two days before heading to the airport for departure!

Awesome honestly, just far!

Great value for money

A beautiful and quaint place to stay.

The overall experience was very good. The employees were super nice to us and the food was delicious. The bed and the pillows are too hard to sleep on, but it was not that terrible.

This place was actually quite charming in its own way. It's not everyday that you find an Austrian style chalet in the wilds of Costa Rica, but that's what this is. The knockoff isn't quite Disney level realistic, but whoever built it did a pretty good job overall. The gardens and courtyard are beautiful and the rooms were plain, but very clean. Having a fireplace in the room was an unexpected and useful surprise since it got quite cold at night while we were there. Food at the restaurant was really quite good. The included breakfast was simple, but delicious and a big step above what you would get at most chain hotels. The beds were ok in terms of comfort. No issues at all with cleanliness anywhere, so that was a plus. The only disappointment was that the wifi did not work in our room. If you wanted internet access, you had to go out in the hall and work there. Don't know if this is an issue in all rooms, but it was in ours. Overall, we were happy with our stay there. It was a little on the pricey side and we picked it mainly because of limited availability elsewhere. It is a little bit off the beaten path, so be prepared to drive a little to get to where you are going.