easy check-in, friendly employees.

easy check-in, friendly employees.

On the road with the band. It's sometimes a crap shoot with hotels. Comfort Inn has rarely dissapointed. This one was no exception. Easy, nice staff, clean, and comfortable.

On the road with the band. It's sometimes a crap shoot with hotels. Comfort Inn has rarely dissapointed. This one was no exception. Easy, nice staff, clean, and comfortable.

So i made a mistake by booking this hotel after we had already passed it. I booked it in the evening, and then realized that i had made a mistake. Hotels.com checked into a potential refund since i caught the mistake within minutes of realizing my mistake, only to find out that the hotel chain will not refund since it was after checkin time. I booked after checkin time. They don't seem to care. Not sure i will ever go to a Comfort Inn again, and not sure about using hotels.com either. I do realize this was my mistake in my mapping, but give me a break.

So i made a mistake by booking this hotel after we had already passed it. I booked it in the evening, and then realized that i had made a mistake. Hotels.com checked into a potential refund since i caught the mistake within minutes of realizing my mistake, only to find out that the hotel chain will not refund since it was after checkin time. I booked after checkin time. They don't seem to care. Not sure i will ever go to a Comfort Inn again, and not sure about using hotels.com either. I do realize this was my mistake in my mapping, but give me a break.

The room was big and clean. The beds were comfortable and the room was quiet. Staff were extremely nice. We stayed here because downtown hotels were charging ridiculous rates for UT family weekend. It’s an easy drive to campus and an excellent choice at the price point!

The room was big and clean. The beds were comfortable and the room was quiet. Staff were extremely nice. We stayed here because downtown hotels were charging ridiculous rates for UT family weekend. It’s an easy drive to campus and an excellent choice at the price point!

We were staying here to go to the Vols game. It’s a perfect location because it gets you out of the crowded downtown area of Knoxville, and there are many places to eat, grocery and gas stations near by!

We were staying here to go to the Vols game. It’s a perfect location because it gets you out of the crowded downtown area of Knoxville, and there are many places to eat, grocery and gas stations near by!

The staff was EXCELLENT! We enjoyed the pool, and the breakfast bar. The common areas were very clean. Check in/out very easy and quick!!

We loved this hotel. It was perfect for a short get away and is now on our favorite hotel list. The hot tub was wonderful. It was quite, clean and we felt like we were in a private get away.

I got there late but was still able to check in flawlessly. Comfortable and quiet and everything I needed

I got there late but was still able to check in flawlessly. Comfortable and quiet and everything I needed

Great

Great

The room was very spacious and clean. The breakfast was wonderful and the staff was very friendly and helpful.

The room was very spacious and clean. The breakfast was wonderful and the staff was very friendly and helpful.

The third-floor hallway had a bad smell, but the room smelled worse. That was the least of the problems. Not once during my 3-night stay was the room cleaned, even after they were specifically asked to. The towels had been replaced, but that's all. The floors weren't vacuumed and there were visible fingernails, hair and other debris on the floors. The tub had a soap scum ring around it. The outside of the tub was splattered with something. Crumbs in the draws, spilled drink not cleaned up, ripped and stained ironing board cover. The flood mat under the refrigerator was half falling out from under it and lying on the floor. So much more to complain about, but I think you get the idea. None of these things in and of themselves is horrendous, but put them all together, and it makes for a pretty dirty room and obviously incompetent cleaning staff. I hope the next screen allows me to share photos, because it was gross.

The third-floor hallway had a bad smell, but the room smelled worse. That was the least of the problems. Not once during my 3-night stay was the room cleaned, even after they were specifically asked to. The towels had been replaced, but that's all. The floors weren't vacuumed and there were visible fingernails, hair and other debris on the floors. The tub had a soap scum ring around it. The outside of the tub was splattered with something. Crumbs in the draws, spilled drink not cleaned up, ripped and stained ironing board cover. The flood mat under the refrigerator was half falling out from under it and lying on the floor. So much more to complain about, but I think you get the idea. None of these things in and of themselves is horrendous, but put them all together, and it makes for a pretty dirty room and obviously incompetent cleaning staff. I hope the next screen allows me to share photos, because it was gross.

smelled terrible. used room spray i had brought with me.

smelled terrible. used room spray i had brought with me.

Check in was easy, room was comfortable. The bathroom sink was plugged, maintenance used Draino which drained the standing water but didn't allow the drain to clear. It was too late to call back as we were tired from a long drive. Room had what we needed for an overnight stay and was convenient to restaurants and shopping.

Check in was easy, room was comfortable. The bathroom sink was plugged, maintenance used Draino which drained the standing water but didn't allow the drain to clear. It was too late to call back as we were tired from a long drive. Room had what we needed for an overnight stay and was convenient to restaurants and shopping.

Its in a great location, the free breakfast is always awesome and the staff is very nice. We've stayed two different occasions and will stay again (:

Great breakfast! Nice & safe place to stay.

Good clean room of adequate size. Excellent breakfast each morning and will stay there again next time we are in Powell area.

Good clean room of adequate size. Excellent breakfast each morning and will stay there again next time we are in Powell area.

The room smelled a little musty. The toilet was not level. Marks on the mirror of the closet. Tape inside the closet.

The room smelled a little musty. The toilet was not level. Marks on the mirror of the closet. Tape inside the closet.

Outside of our room smelling bad everything was fine, we were in a pet friendly room that could be the smell.

Would gladly return.