Very sad the hot tub and pool were closed

Very sad the hot tub and pool were closed

Everything was nice. Staff friendly. Nice breakfast

Everything was nice. Staff friendly. Nice breakfast

Room was spacious, clean and comfortable.

Room was spacious, clean and comfortable.

I have stayed at other Hampton Inns, and this one was in need of a little facelift and maintence. The lobby area is somewhat dark as is the hallway to the elevator, and the rug on the first floor near the elevator was quite soiled. In my room, the digital display on the AC/heat unit was not working- so I could not adjust the temperature. The refrigerator temp was also too high and not adjustable, and it froze my fruit and drinks. However, the staff was FABULOUS- very welcoming and helpful; and the breakfast plentiful. The room was very clean and bedding comfortable - although felt dark even with lights on. And I appreciated the toiletry amenities in the shower and bath (like that you aren't using extra plastic). I was also disappointed that the pool was closed, as this was one of the features that made me choose Hampton Inn. It was not shown as closed on the Hotels.com website, but later I saw that it was on the hotel site.

I have stayed at other Hampton Inns, and this one was in need of a little facelift and maintence. The lobby area is somewhat dark as is the hallway to the elevator, and the rug on the first floor near the elevator was quite soiled. In my room, the digital display on the AC/heat unit was not working- so I could not adjust the temperature. The refrigerator temp was also too high and not adjustable, and it froze my fruit and drinks. However, the staff was FABULOUS- very welcoming and helpful; and the breakfast plentiful. The room was very clean and bedding comfortable - although felt dark even with lights on. And I appreciated the toiletry amenities in the shower and bath (like that you aren't using extra plastic). I was also disappointed that the pool was closed, as this was one of the features that made me choose Hampton Inn. It was not shown as closed on the Hotels.com website, but later I saw that it was on the hotel site.

Charles at check in was very welcoming and helpful. Our room key would not work so he quickly resolved the problem so we could settle in and get to dinner.

Charles at check in was very welcoming and helpful. Our room key would not work so he quickly resolved the problem so we could settle in and get to dinner.

I really liked the staff. Charles who greeted us was so nice. The room was spacious and clean. The bed was very comfortable. Breakfast was very good. The only complaint I have was the pool was closed. I took this hotel because it had an indoor pool. That was disappointing.

I really liked the staff. Charles who greeted us was so nice. The room was spacious and clean. The bed was very comfortable. Breakfast was very good. The only complaint I have was the pool was closed. I took this hotel because it had an indoor pool. That was disappointing.

I booked this place for one night and the website DID NOT state the pools were out of order so I booked…. Upon arrival there was a sign stating that refunds were being provided to guest who did not want to stay due to this issue of the pool not working. I decided to leave and never stayed at this place , I figured this would result in a billing issue so I asked him for a receipt and he stated he would send me an email (which I never got) stating my stay was cancelled and my refund, this was on August 24 and it’s September now and I’m STILL working on getting my refund from this place. Do not recommend, very unprofessional and obviously not responsible.On the bright side there’s a CFA across the street.

Always clean and welcoming staff

Perfectly located and ample parking . Staff was excellent.

Excellent!

Stayed for a Hockey Tournament Clean and comfortable hotel. Enjoyed downtown West Chester

The pool was closed for renovations

The pool was closed for renovations

Mattresses needed upgrading. Not very comfortable to sleep. No refrigerator in the room was a negative. Great breakfast buffet for the family. Nice to receive bottled water upon checking.

Chose this property because we wanted to be close to Swarthmore College and Longwood Gardens. Great surprise when we pulled in that hotel is walkable to Chik Fil A and Texas Roadhouse. Staff very friendly. Our room was large with high ceilings on first floor. Would've liked more lighting in room and a larger mini fridge, but overall we liked the room! Complimentary breakfast buffet was wonderful. Hot oatmeal, kielbasa, eggs lots of breads. Best part was waffle makers. Regular batter AND birthday cake batter! Whip cream, sprinkles chocolate syrup for toppings! J was super friendly. He made sure all the foods got replenished quickly. I will definitely stay at this property again the next time we come to Swarthmore.

I felt unsafe and uncomfortable all night I had people banging on my door , kicking it and running, screaming , trying to open my door. Everytime I went to the front desk to ask for help I was followed and would see nobody at the front desk.

I felt unsafe and uncomfortable all night I had people banging on my door , kicking it and running, screaming , trying to open my door. Everytime I went to the front desk to ask for help I was followed and would see nobody at the front desk.

Chose this property because we wanted to be close to Swarthmore College and Longwood Gardens. Great surprise when we pulled in that hotel is walkable to Chik Fil A and Texas Roadhouse. Staff very friendly. Our room was large with high ceilings on first floor. Would've liked more lighting in room and a larger mini fridge, but overall we liked the room! Complimentary breakfast buffet was wonderful. Hot oatmeal, kielbasa, eggs lots of breads. Best part was waffle makers. Regular batter AND birthday cake batter! Whip cream, sprinkles chocolate syrup for toppings! J was super friendly. He made sure all the foods got replenished quickly. I will definitely stay at this property again the next time we come to Swarthmore.

Mattresses needed upgrading. Not very comfortable to sleep. No refrigerator in the room was a negative. Great breakfast buffet for the family. Nice to receive bottled water upon checking.

The room I had had a really old smell they have to go and spray it.

The room I had had a really old smell they have to go and spray it.

Charles at the front day was great. He helped us even before we got to the hotel with accommodations. And while there he couldn’t be more helpful. The other staff was also very friendly and welcoming. Breakfast was awesome. We would definitely stay there again if in the area. 5 stars for my family and I

Charles at the front day was great. He helped us even before we got to the hotel with accommodations. And while there he couldn’t be more helpful. The other staff was also very friendly and welcoming. Breakfast was awesome. We would definitely stay there again if in the area. 5 stars for my family and I

Cleanest place I've stayed!!

Cleanest place I've stayed!!

Staff was helpful. Beds were cheap, noisy spring mattresses. Shower water lacked temperature control. Was almost too hot to shower. Breakfast was very basic and mediocre and scrambled eggs were not real eggs. Location was convenient and close to restaurants.