Very rude restaurant staff!

Very rude restaurant staff!

Very rude restaurant staff

The property was lovely! Great ocean views. The food could use a little work.

The property was lovely! Great ocean views. The food could use a little work.

great staff really enjoyed the stay food was very good

great staff really enjoyed the stay food was very good

One of the best resorts we’ve ever been. Incredible experience. Staff simply amazing, so friendly and so helpful. You are greeted all the time every where you go within the hotel. The food is great and very varied. Lots of vegetarian options. Staff went above and beyond!

One of the best resorts we’ve ever been. Incredible experience. Staff simply amazing, so friendly and so helpful. You are greeted all the time every where you go within the hotel. The food is great and very varied. Lots of vegetarian options. Staff went above and beyond!

Wonderful hotel with top rated staff well trained and attentive food is extremely high quality for the price and good drinks at the open bar. Thank you RIU

Wonderful hotel with top rated staff well trained and attentive food is extremely high quality for the price and good drinks at the open bar. Thank you RIU

Rooms are very small, Terrible, terrible food.

Room and balcony were extremely small. No iron and no ironing board. Terrible pillows. Way too many insects inside the toom. Coffee machine is only for instant coffee. Staff lied about the restaurant reservations, as we could not go to any restaurants, so all we could eat was just buffet food wich was simply put...horrible! Water in the pools was cold. Cheap drinks. Extremely disappointed. Please stay away from this property.

Room and balcony were extremely small. No iron and no ironing board. Terrible pillows. Way too many insects inside the toom. Coffee machine is only for instant coffee. Staff lied about the restaurant reservations, as we could not go to any restaurants, so all we could eat was just buffet food wich was simply put...horrible! Water in the pools was cold. Cheap drinks. Extremely disappointed. Please stay away from this property.

Great quality of food for all inclusive!

Great quality of food for all inclusive!

Nice and pleasant place to stay. A few things to work on but was a relaxing holiday.

Nice and pleasant place to stay. A few things to work on but was a relaxing holiday.

Friendly and pleasant staff.

Friendly and pleasant staff.

My biggest complaint about the hotel is that there were specific adult only sections and they did not enforce nor were they consistent with the actual adult only section not only were children allowed to stay in the building they were allowed in the Jacuzzi, where it was specifically posted that only adults were allowed in as well as the spa area. The Hotel did have posted signs all over the place, stating where children were allowed to go however, none of the staff actually enforced until they were asked to do so. Also, this hotel is mainly for Nordic country Europeans, and that was made very prevalent multiple times by different staff members when we were question as to why we were there or if we truly were staying at the hotel Lastly, the food in the all inclusive is not worth it, you can get better food outside of the hotel for cheaper prices.

My biggest complaint about the hotel is that there were specific adult only sections and they did not enforce nor were they consistent with the actual adult only section not only were children allowed to stay in the building they were allowed in the Jacuzzi, where it was specifically posted that only adults were allowed in as well as the spa area. The Hotel did have posted signs all over the place, stating where children were allowed to go however, none of the staff actually enforced until they were asked to do so. Also, this hotel is mainly for Nordic country Europeans, and that was made very prevalent multiple times by different staff members when we were question as to why we were there or if we truly were staying at the hotel Lastly, the food in the all inclusive is not worth it, you can get better food outside of the hotel for cheaper prices.

Great location, great pools and very nice staff that was service minded. The food was good and the selection was reasonable, but only buffets and all resturants except one, had the same food. 2-3 bar areas with good Aperol Sprits but the selection of wines and alcohols could be better.

Great location, great pools and very nice staff that was service minded. The food was good and the selection was reasonable, but only buffets and all resturants except one, had the same food. 2-3 bar areas with good Aperol Sprits but the selection of wines and alcohols could be better.

We had an excellent holiday!

We had an excellent holiday!

Amazing Facilities and great customer service

Amazing Facilities and great customer service

If I could give no stars to this place I would, but the 1 star goes to some of the staff like Sarah who was kind & accommodating. Besides that it was not a positive stay and the food was sub-par. My fiancée had a burn accident with the soup they were serving and ended up with 2nd and 3rd degree burns. They don’t put caution signs or hot labels. No one ever checked on us or tried to help assist when he got burned. They said they only allow staff members to use first aide kits, didnt have a doctor come onsite, & just called us a taxi for the hospital. If he would have had some assistance & cold water immediately we wouldn’t have had a $600 doctor bill! It ruined the rest of our trip because we couldnt do anything in water or excursions. The rooms are basic & have funny smells. The A/C in the rooms dont work well & the shower water fills up over your feet while your showering & the drain takes about 12-15 mins to drain the water out. Oh & when asked to speak with a manager they kept saying he wasn’t available until the very last day right before we were traveling home! Thanks again for your terrible service and treatment. If you’re American, stay away from this place!

If I could give no stars to this place I would, but the 1 star goes to some of the staff like Sarah who was kind & accommodating. Besides that it was not a positive stay and the food was sub-par. My fiancée had a burn accident with the soup they were serving and ended up with 2nd and 3rd degree burns. They don’t put caution signs or hot labels. No one ever checked on us or tried to help assist when he got burned. They said they only allow staff members to use first aide kits, didnt have a doctor come onsite, & just called us a taxi for the hospital. If he would have had some assistance & cold water immediately we wouldn’t have had a $600 doctor bill! It ruined the rest of our trip because we couldnt do anything in water or excursions. The rooms are basic & have funny smells. The A/C in the rooms dont work well & the shower water fills up over your feet while your showering & the drain takes about 12-15 mins to drain the water out. Oh & when asked to speak with a manager they kept saying he wasn’t available until the very last day right before we were traveling home! Thanks again for your terrible service and treatment. If you’re American, stay away from this place!

Staff were fantastic, property could use an update but it’s adequate. Japanese restaurant was horrible. Everything else was fantastic

The price was a bit excessive for an all inclusive in Maspalomas but I guess it was because of the period. Otherwise the place, the food and the drink are good. Just a bit disapointed by the reception staff on arrival