I stay here every year for a week in November for work. The average stay is 2,500 euros. This year, I accidentally booked an extra night which was my mistake. I asked if Roomers, as a courtesy, would refund the extra night, and they said no. Over the last 3 years, I've spent over 8,000 euros at this hotel. Refunding 300 euros doesn't seem like a big deal to preserve loyalty, but they don't see it that way. I'll be staying elsewhere next year. Also, they've stopped leaving water in the rooms and I got charged 11 euros when I asked for a bottle. The spa is average, the rooms are very dark, and the immediate area has gotten unsafe (lots of junkies near the train station). You can do better in Frankfurt.

I stay here every year for a week in November for work. The average stay is 2,500 euros. This year, I accidentally booked an extra night which was my mistake. I asked if Roomers, as a courtesy, would refund the extra night, and they said no. Over the last 3 years, I've spent over 8,000 euros at this hotel. Refunding 300 euros doesn't seem like a big deal to preserve loyalty, but they don't see it that way. I'll be staying elsewhere next year. Also, they've stopped leaving water in the rooms and I got charged 11 euros when I asked for a bottle. The spa is average, the rooms are very dark, and the immediate area has gotten unsafe (lots of junkies near the train station). You can do better in Frankfurt.

Nice room. Lights were kind of confusing, and breakfast was a rediculous price! Very close to train station.

Nice room. Lights were kind of confusing, and breakfast was a rediculous price! Very close to train station.

Great hotel, very hip and fashionista. Sexy if you will. Unfortunately the rooms are under lit even on max, can’t see properly when getting ready.

Great hotel, very hip and fashionista. Sexy if you will. Unfortunately the rooms are under lit even on max, can’t see properly when getting ready.

Good location.

Good location.