Loved it

Loved it

Soiled furniture, appliances, and a toilet need to be replaced. There is also a bucket on the outside of the room at the end of the hallway (maybe because of a leak), and the air conditioning in the building needs to be fixed (it is very warm in the hallways). There is also a loud a/c unit in the room. Service was great - staff was super nice!

Soiled furniture, appliances, and a toilet need to be replaced. There is also a bucket on the outside of the room at the end of the hallway (maybe because of a leak), and the air conditioning in the building needs to be fixed (it is very warm in the hallways). There is also a loud a/c unit in the room. Service was great - staff was super nice!

Okay, so, the day staff was AMAZING. So helpful, so kind, so welcome. But the gentleman manning the desk at night really upset me. I called down to inform him that the mini fridge in my room was not keeping my insulin (LIFE SAVING MEDICINE) cold, at all. It was room temperature, which can NOT happen. He literally laughed, let me know that pretty much none of the mini fridges work in the entire building (yeah, right, I do not believe that at all). His solution was to take it medicine to the employee break room or stick it in a bucket of ice overnight. He was completely unempathetic. The hotel was mostly a great experience. I was sad that the hot tub was closed but no big deal. The employees should make it less of a messy closure though. It looked quite unsanitary and not visually appealing for the room at all. Also, there were hairs all over my shower wall so I had to clean it before using. Breakfast was a great variety. Mostly quiet atmosphere besides the blasted dog on the second floor a few doors down that barked from the time I checked in until almost 11pm, and kept my young children awake. It was a nice atmosphere. I would stay there again if they fixed the mini fridge issue and taught the man working the desk some manners.

Nice staff and really nice seating area

Nice staff and really nice seating area

The thermostat was set at 92 degrees when we walked in the room after 10 pm . It took hours and hours to get cool . Sleeping was horrible because of the high temperature . Wall sconce light was not working . Received a $50 refund . The room should have been comped with walking in to a room at that temperature . It was horrible !!

The thermostat was set at 92 degrees when we walked in the room after 10 pm . It took hours and hours to get cool . Sleeping was horrible because of the high temperature . Wall sconce light was not working . Received a $50 refund . The room should have been comped with walking in to a room at that temperature . It was horrible !!

Nice place easy access

Nice place easy access

Breakfast was better than others

Breakfast was better than others

Old outdated. Seemed decently clean but it was so old it didn’t matter. I didn’t feel safe with my kids. The pool was a joke.

Old outdated. Seemed decently clean but it was so old it didn’t matter. I didn’t feel safe with my kids. The pool was a joke.

Bed was like sleeping on the floor, hard. Told front desk and was told yeah they aren’t the best.

Bed was like sleeping on the floor, hard. Told front desk and was told yeah they aren’t the best.

The night and morning front desk clerks were very nice and professional. My room was spacious. Part of it was clean, but the sink was dirty. The carpet and furniture definitely needs to be replaced in these rooms. It was dirty and worn out. The lobby was nice, but I was more concerned about the room I was sleeping in.

The night and morning front desk clerks were very nice and professional. My room was spacious. Part of it was clean, but the sink was dirty. The carpet and furniture definitely needs to be replaced in these rooms. It was dirty and worn out. The lobby was nice, but I was more concerned about the room I was sleeping in.

Front desk ladies were friendly upon arrival. Room was dated. We had a gentleman outside our window cooking on the grill and talking on the phone from 11:30pm-1:30am till we finally knocked on the window and yelled. Tried to call front desk numerous times. No one answered. Breakfast was good with home made waffles.

Front desk ladies were friendly upon arrival. Room was dated. We had a gentleman outside our window cooking on the grill and talking on the phone from 11:30pm-1:30am till we finally knocked on the window and yelled. Tried to call front desk numerous times. No one answered. Breakfast was good with home made waffles.

We only stayed for one night, my only complaint was the 1st room we were given didnt have a mattress in the fold out couch so we had to switch rooms. And the pool was closed

We only stayed for one night, my only complaint was the 1st room we were given didnt have a mattress in the fold out couch so we had to switch rooms. And the pool was closed

The hotel was great. My only complaint was when we went to take a shower there was clumps of hair stuck to the shower wall. So that tells me they didn’t clean it. The sofa bed mattress was on its last leg. Springs were poking through. Other than that it was super convenient to the zoo and restaurants.

The hotel was great. My only complaint was when we went to take a shower there was clumps of hair stuck to the shower wall. So that tells me they didn’t clean it. The sofa bed mattress was on its last leg. Springs were poking through. Other than that it was super convenient to the zoo and restaurants.

Amazing The most important is it was kids friendly

Amazing The most important is it was kids friendly

Friendly staff

Friendly staff

Staff was very friendly, breakfast was great and rooms were very clean as well as halls and stairwells.

Staff was very friendly, breakfast was great and rooms were very clean as well as halls and stairwells.

Yapping dog for most of the evening about 2 doors down. Next morning, the shower was either scalding or cold. Too late in the stay to make amends.