My experience was not good. Im aware and have to be objective that you cant expect much for the price you are paying. It works if you are working or traveling and you'll spend only the night, but the beds are not comfortable, their rooms needs maintenance or a little bit of investment. I had several issues with my bedroom because it was raining and all the water begins to filter through the window. They changed to us to other facility they have but the beds were really so bad. The location is good for walking and having restaurants and stuff nearby. Thats positive.

A nice spot, just no ac and pretty old.

It’s okay the rooms a bit small but it was centrally located to most things restaurants, churches, plaza.

Our rating is low overall because both Hotel Casa Rústica and Expedia failed to provide exceptional customer service, when, out of our control, our flights were cancelled by the airline and we were unable to check into our hotel on our original arrival date. We missed two nights at this hotel, and both Hotel Case Rustica and Expedia did not offer, or provide, us with a refund or credit. So disappointed by how this situation was handled.

Our rating is low overall because both Hotel Casa Rústica and Expedia failed to provide exceptional customer service, when, out of our control, our flights were cancelled by the airline and we were unable to check into our hotel on our original arrival date. We missed two nights at this hotel, and both Hotel Case Rustica and Expedia did not offer, or provide, us with a refund or credit. So disappointed by how this situation was handled.

We checked in to the hotel without problem and were shown to our room which was nothing like the pictures of the room I chose online. It was tiny but we weren't that bothered so decided not to make a big deal of it. The property is very pretty and the roof terrace is lovely. After the first night I started to feel quite ill but assumed it was because of the altitude of Antigua. Turns out all the doors, cupboards and windows were covered in mold. We told the front desk and they moved us to a room at their sister hotel without question, we just had to wait until 4pm so they had time to clean a room for us. The hotel they moved us to, Posada San Vicente was very similar but a fair bit bigger. When we got to our room we were amazed to find that this was much more like the room we had supposedly booked online. I think they use the same room pictures for all of their hotels? Anyway the rest of our time at Posada San Vicente was very pleasant. I would recommend just booking a room there in the first place if you can. Save yourself the trouble. They still had a roof terrace and we used the laundry service which was decent. Both hotels are in very good locations.

We checked in to the hotel without problem and were shown to our room which was nothing like the pictures of the room I chose online. It was tiny but we weren't that bothered so decided not to make a big deal of it. The property is very pretty and the roof terrace is lovely. After the first night I started to feel quite ill but assumed it was because of the altitude of Antigua. Turns out all the doors, cupboards and windows were covered in mold. We told the front desk and they moved us to a room at their sister hotel without question, we just had to wait until 4pm so they had time to clean a room for us. The hotel they moved us to, Posada San Vicente was very similar but a fair bit bigger. When we got to our room we were amazed to find that this was much more like the room we had supposedly booked online. I think they use the same room pictures for all of their hotels? Anyway the rest of our time at Posada San Vicente was very pleasant. I would recommend just booking a room there in the first place if you can. Save yourself the trouble. They still had a roof terrace and we used the laundry service which was decent. Both hotels are in very good locations.

Lodging not as advertised!!! This is more of a hostel than a hotel. There are beautiful hotels around Antigua for the same price as this not-so-great Casa Rustica. The photos on Expedia were beautiful, they showcased a bright spacious room that looked clean and organized, with a private balcony and private bathroom. The comforters were dirty, and the beds were quite old. The bathroom was indeed private, but you have to walk down the hall and have a key to get into your bathroom. No air conditioning, but there is a fan. The balcony is semi-private, not private, anyone had access to sit right outside your room on the rooftop. The hotel does allow dogs and advertises that, and has 3 rescue dogs that have free rein of the hotel. They did not seem well groomed/clean so hygiene was a concern with them. There is instant coffee available, and a shared kitchen should you choose to cook there. The only redemptive quality of this “hotel” was that a shuttle was requested, and available for us for $16 USD per person to the Guatemala City Airport. But all in all, I feel like I got scammed.

Lodging not as advertised!!! This is more of a hostel than a hotel. There are beautiful hotels around Antigua for the same price as this not-so-great Casa Rustica. The photos on Expedia were beautiful, they showcased a bright spacious room that looked clean and organized, with a private balcony and private bathroom. The comforters were dirty, and the beds were quite old. The bathroom was indeed private, but you have to walk down the hall and have a key to get into your bathroom. No air conditioning, but there is a fan. The balcony is semi-private, not private, anyone had access to sit right outside your room on the rooftop. The hotel does allow dogs and advertises that, and has 3 rescue dogs that have free rein of the hotel. They did not seem well groomed/clean so hygiene was a concern with them. There is instant coffee available, and a shared kitchen should you choose to cook there. The only redemptive quality of this “hotel” was that a shuttle was requested, and available for us for $16 USD per person to the Guatemala City Airport. But all in all, I feel like I got scammed.

Nice property

Nice property

It was an okay stay. Beautiful property The fan was broken in the room.

It was an okay stay. Beautiful property The fan was broken in the room.

On the site of Expedia it shoes a outside swimming pool and a fantastik terrasse with view on volcanos. Finaly the pool is at another hotel and you have to pay to have access and the terrasse showes only roofs and concrete. Very disapointed of this choice. Also the beds were not confortable and the commun kitchen dirty with old stuff to cook with. I don’t recommand. Unless with a very cheap Price.

On the site of Expedia it shoes a outside swimming pool and a fantastik terrasse with view on volcanos. Finaly the pool is at another hotel and you have to pay to have access and the terrasse showes only roofs and concrete. Very disapointed of this choice. Also the beds were not confortable and the commun kitchen dirty with old stuff to cook with. I don’t recommand. Unless with a very cheap Price.

Very clean. Very nice staff. Comfortable beds and clean bedding.

Very clean. Very nice staff. Comfortable beds and clean bedding.

A

A

Absolutely delightful! The staff was friendly and helpful. Great location and loved the rooftop terrace and the views of Antigua and the Volcan de Agua.

Absolutely delightful! The staff was friendly and helpful. Great location and loved the rooftop terrace and the views of Antigua and the Volcan de Agua.

Good central location

Good central location

Great place, wonderful staff. Only complaint is that the bathroom was more like a closet. Really uncomfortable.

Great place, wonderful staff. Only complaint is that the bathroom was more like a closet. Really uncomfortable.

This location was affordable and comfortable (not lavish, comfortable). The location just can’t be beat. Extremely central, with lots to do within walking distance. I also booked a connection to the airport and it was safe and easy. My only recommendation would be to please add a hairdresser to the bedrooms (not a top priority, but it would certainly be a plus). I would gladly book again!

There were nice terraces that had great views

There were nice terraces that had great views

This location was affordable and comfortable (not lavish, comfortable). The location just can’t be beat. Extremely central, with lots to do within walking distance. I also booked a connection to the airport and it was safe and easy. My only recommendation would be to please add a hairdresser to the bedrooms (not a top priority, but it would certainly be a plus). I would gladly book again!

The room had no window so the air in it was terrible. Instead there was a ventilation hole in the wall, into the common area, where other guests were cooking and talking loudly til after midnight.

The room had no window so the air in it was terrible. Instead there was a ventilation hole in the wall, into the common area, where other guests were cooking and talking loudly til after midnight.

It’s very nice , family and pet friendly , comfortably. The kitchen and fridge are free to use as well which is super convenient, There is however no parking included so you will have to pay the parking officers Q20 each day for the parking pass