Great stay

The over all stay was nice, the staff were very friendly and attentive! The breakfast was really good, the lady who made the eggs, did a great job! The Italian and sushi restaurant had some tasty food but the buffet and lunch was only ok! The beach was lovely and was kept free from seaweed except for Sunday, which you are charged an extra $16 for environmental tax which the lady says cleans the beach! This extra charge was not mentioned on Hotels.com, it says all taxes are included! They bumped us up to a junior suit with a sea view, however they tried to charge us €50 to start and we refused! The room had no elevator as and was on the 4th floor. The room itself was very spacious, and the bed was very comfy, but it was Very out dated compared to the room we stayed in the last trip! The shower was also VERY dated! The AC was very noisy and they didnt change the bed sheets even though we had split something on them! The coffee machine was not great in the room and They also didn’t refill the coffee or give us clean cups every day. Two doors down there is an abandoned hotel that really is an eye sore on the beach.

The over all stay was nice, the staff were very friendly and attentive! The breakfast was really good, the lady who made the eggs, did a great job! The Italian and sushi restaurant had some tasty food but the buffet and lunch was only ok! The beach was lovely and was kept free from seaweed except for Sunday, which you are charged an extra $16 for environmental tax which the lady says cleans the beach! This extra charge was not mentioned on Hotels.com, it says all taxes are included! They bumped us up to a junior suit with a sea view, however they tried to charge us €50 to start and we refused! The room had no elevator as and was on the 4th floor. The room itself was very spacious, and the bed was very comfy, but it was Very out dated compared to the room we stayed in the last trip! The shower was also VERY dated! The AC was very noisy and they didnt change the bed sheets even though we had split something on them! The coffee machine was not great in the room and They also didn’t refill the coffee or give us clean cups every day. Two doors down there is an abandoned hotel that really is an eye sore on the beach.

We enjoy staying at the Nyx, 3rd time staying there but it also was the 3rd time with the elevator in our building didn’t work (it did work on the 1st day, then nothing for the remaining 7 days). The only other thing that we really find fault with is the music being played by the pool all day. It’s too loud. We don’t sit by the pool ever because of the noise, we enjoyed the beach&. The food has actually improved since our last visit in the beach restaurant & was really good, as always Chianti was a highlight for both service & food ( I can’t recall the ladies name who looked after us for both visits at Chianti this trip). Breakfast is a bit of an issue with line ups to get in especially during the storm. The staff did an amazing job during tropical storm. Helene. Ignacio & Daniel & Freddy stood out as well as the young man from Chianti who worked at the beach restaurant 1 night (name started with S I think). Would recommend Nyx but next time we might look at somewhere different to stay just because of the noise factor.

We enjoy staying at the Nyx, 3rd time staying there but it also was the 3rd time with the elevator in our building didn’t work (it did work on the 1st day, then nothing for the remaining 7 days). The only other thing that we really find fault with is the music being played by the pool all day. It’s too loud. We don’t sit by the pool ever because of the noise, we enjoyed the beach&. The food has actually improved since our last visit in the beach restaurant & was really good, as always Chianti was a highlight for both service & food ( I can’t recall the ladies name who looked after us for both visits at Chianti this trip). Breakfast is a bit of an issue with line ups to get in especially during the storm. The staff did an amazing job during tropical storm. Helene. Ignacio & Daniel & Freddy stood out as well as the young man from Chianti who worked at the beach restaurant 1 night (name started with S I think). Would recommend Nyx but next time we might look at somewhere different to stay just because of the noise factor.

I wish there were more meal options for lunch and dinner. The best meal of the day was breakfast. I would have liked to have a buffet option for lunch as well. The property did not have a workout facility.

DINNING WAS NOT GOOD. FOOD WAS NOT FRESH I WOULD ORDER A PLATE OF FOOD IT WOULD BE SO COLD. THE JAPANESE FOOD RESTAURANT WAS GOOD THE STAFF WAS EXCELLENT. STAFF WAS NOT FRIENDLY THEY WERE FIGHTING FOR TIPS. THE WAY STAFF TALK TO EACH OTHER IS SO UNPROFESSIONAL. THE TOUR THEY OFFER IS A SCAM TO THE GALLERY THE STAFF THERE IS SO RUDE AND INSIST YOU BUY STUFF. IF YOU DONT THEN THERE BEHAVIOR CHANGES THEY ARE SO RUDE AND YOU HAVE TO WAIT FOR THE WHOLE GROUP ITS NOT WORTH YOUR TIME PRICES ARE 10 TIMES MORE PRICY THEN OTHER PLACES. AWFUL EXPERIENCE. I WAS IN ROOM 601 AND THERE WAS UP TO 6 MEN OUTSIDE MY ROOM ALL THE TIME THEY WOULD SLAM THE DOOR,ITS NEXT TO A MAINTAINANCE ROOM. IT WAS A BAD EXPERIENCE

When we arrived the front desk didn’t look very happy to see us and didn’t explain where our room was. We booked a standard room and it was really small which we didn’t mind but it did not have any air circulation at all! Our clothes were musty and wouldn’t even dry. We left tip for the cleaning crew and they always made sure our room was nice and clean and refreshed our towels when we returned everyday. We left a separate tip for our drinks in the room, they give you 2 big water bottles, 2 beers and 2 sodas everyday. The overall hotel is nice, big pool and we always seemed to find a lounge chair either at the pool or in the beach. Even though the small pool and hot tub were still closed for renovations. The cocktails aren’t that good, way too sugary and fake processed juices. We ended up just having beer and sparkling wine. The hotel is super close to the ocean, which is an huge plus because we noticed some of the bigger resorts are far from the ocean with a very long sandy walk to the water. The beach servers are the Best!! For that we would come back again but we would make sure to get a room with a balcony this time to let air in. The sushi was so delicious!! And the buffets were pretty good but breakfast seemed to be the same every day. It is walking distance to Isla shopping mall. And transportation to xcaret is right next door.

The room was in internet is nice and low prices , but when we came there the room was very small and too old . We had to upgrade for comfort . The admin people there was not help the customer at all.

amazing experience

Lovely hotel and the all inclusive is quite worth it since it includes food and drink throughout the whole day. It has direct beachfront access and outdoor pool. Part of the hotel is under construction right now (which I believe is for the hot tub since I didn’t find the 3 outdoor hot tubs in the hotel) the breakfast is decent, we like the food at the beach the most, very good fish and shrimp tacos and calamari. The dinners are hit or miss, they do different cuisine throughout the week. oriental night is not good, but other nights are decent. If you stay for 3 nights they also include dinner at their Italian restaurant with 3 courses, staying 5 nights includes dinner at their Japanese restaurant take either teppanyaki or sushi. Overall a pretty good deal!

Lovely hotel and the all inclusive is quite worth it since it includes food and drink throughout the whole day. It has direct beachfront access and outdoor pool. Part of the hotel is under construction right now (which I believe is for the hot tub since I didn’t find the 3 outdoor hot tubs in the hotel) the breakfast is decent, we like the food at the beach the most, very good fish and shrimp tacos and calamari. The dinners are hit or miss, they do different cuisine throughout the week. oriental night is not good, but other nights are decent. If you stay for 3 nights they also include dinner at their Italian restaurant with 3 courses, staying 5 nights includes dinner at their Japanese restaurant take either teppanyaki or sushi. Overall a pretty good deal!

The service and the food was excellent

Overall good experience. The property and everything was clean and enjoyable. The only concerns were the dining options and the staff around the beach area which lacked attention and speed.

Room was really nice, paid a little extra for a suite. Place is very modern and clean, food and drinks were great, friendly staff. The pool was a little warm for how hot out it was. Not a big common area to hang out. But overall great stay.

Excellent service

You would think I was staying at the North Pole for how cold and distant the staff was from check in to check out for they were so cold and not very helpful or friendly especially the staff at night at their restaurant. The other thing it is not a peaceful relaxing stay between thin walls that you can hear a person burp, the exceptionally load music anfd the construction going on my stay was aweful! Then there is the hidden fees for i paid up front then at check in had more fees, then all inclusive is limited for does not include room service and God forbid you try to order a pizza at the restaurant there is an upcharge but you can go to the buffet and get a slice of pizza that has been sitting there for ???: I stayed there 4 times before Covid and I must say it is not the same place and wont come back!.

Excellent staff. Amazing food and choices. Lots of excursion options. Clean. Amazing beach and pool. Loved it all

Very nice, I was really satisfied with my stays.

This has been the best all inclusive resort I have stayed at. The food is great. The staff is very nice they go lot of their way to satisfy your needs. Not to mention the beautiful ambiance and atmosphere. They make sure to keep the resort clean at all times. House keeping is great too. Listen don’t hesitate to book that trip, you will not regret it.

We stayed at Hotel NYX Cancun in August 2024, and it was truly a wonderful experience. The staff made us feel like part of their family—always assisting, smiling, greeting, and engaging with us. It felt just like home—comfortable and relaxing! You really can’t go wrong with this place. Plus, the food was amazing too! The staff truly deserve applause and praise for making our stay so memorable. It’s definitely worth coming back!

Upon arrival, the staff was rude. The room wasn't ready. I purchased a deluxe room with a king bed. The front desk gave me a room with two beds and then wanted to upchsrge me for a king bed stating that they were running a special where i could pay $16 pesos a night times two people because it was a couples trip. The hotel was nice and i had a beautiful view. Lydei was SUPER sweet and nice and also was Antonio at the Deck restaurant.

Upon arrival, the staff was rude. The room wasn't ready. I purchased a deluxe room with a king bed. The front desk gave me a room with two beds and then wanted to upchsrge me for a king bed stating that they were running a special where i could pay $16 pesos a night times two people because it was a couples trip. The hotel was nice and i had a beautiful view. Lydei was SUPER sweet and nice and also was Antonio at the Deck restaurant.

Happy with our choice. Friendly staff & food was good.

Thoroughly enjoyed ourselves for our 2 night stay. Looking forward to coming back in 6 months, hopefully for a longer stay this time!

Thoroughly enjoyed ourselves for our 2 night stay. Looking forward to coming back in 6 months, hopefully for a longer stay this time!

Happy with our choice. Friendly staff & food was good.

The only thing didn’t like about the hotel is they don’t include all kind of meals. It says all inclusive, but the real thing, for the best meals and drinks like wines it is necessary to pay a lot extra.

Loved the entertainment crew! Marco and his crew were amazing and super personable. The beach and pool were great and the bar was never too crowded.

Loved the entertainment crew! Marco and his crew were amazing and super personable. The beach and pool were great and the bar was never too crowded.

Staff was really helpful

Staff was really helpful