Staff make the difference they strive to provide excellent service

Excellent hotel, very helpful staff, would stay here again

Excellent hotel, very helpful staff, would stay here again

First I’ll point out what I’d say are obvious to most stays in Italy, just because I think it’s good information for Americans like us. A lot of people on these apps leave negative feedback for these reasons, but just know that we’re in Italy and these factors are just about everywhere here. 1) there are steps to get to your room, sometimes a lot of them. 2) a lot of places don’t have elevators (this one DOES) 3) the showers are small! I’m 6’4” and 240lbs… I fit, but it’s not like home, lol. This place has a full size tub/ shower, but no curtain. Okay now that that’s over with, here’s our actual review. Location is perfect! Right across the street from the ferries to the islands. Plenty of food and shopping really close. Room was nice and had a balcony that faced the lakes, awesome!!! Check in was painless, but parking is offsite. It was close enough though. Everything about the hotel and room was as expected and nice. Our big complaint though is that they were doing construction both mornings we were there. The walls are thin and it woke us up both mornings… too early! On checkout I was asked about our stay and reported that issue to them, but the lady didn’t seem to care how disruptive it was or how inconvenient it was for us. I’m sure this isn’t always the case, so I’d still say it’s a good place to stay, but I wish we could’ve been better taken care of due to the construction. Like don’t put people in rooms next door to rooms you’re remodeling!!!

First I’ll point out what I’d say are obvious to most stays in Italy, just because I think it’s good information for Americans like us. A lot of people on these apps leave negative feedback for these reasons, but just know that we’re in Italy and these factors are just about everywhere here. 1) there are steps to get to your room, sometimes a lot of them. 2) a lot of places don’t have elevators (this one DOES) 3) the showers are small! I’m 6’4” and 240lbs… I fit, but it’s not like home, lol. This place has a full size tub/ shower, but no curtain. Okay now that that’s over with, here’s our actual review. Location is perfect! Right across the street from the ferries to the islands. Plenty of food and shopping really close. Room was nice and had a balcony that faced the lakes, awesome!!! Check in was painless, but parking is offsite. It was close enough though. Everything about the hotel and room was as expected and nice. Our big complaint though is that they were doing construction both mornings we were there. The walls are thin and it woke us up both mornings… too early! On checkout I was asked about our stay and reported that issue to them, but the lady didn’t seem to care how disruptive it was or how inconvenient it was for us. I’m sure this isn’t always the case, so I’d still say it’s a good place to stay, but I wish we could’ve been better taken care of due to the construction. Like don’t put people in rooms next door to rooms you’re remodeling!!!

Hotel nice, location perfect, but the staff at reception was very rude :(

Hotel nice, location perfect, but the staff at reception was very rude :(

Enjoyed my stay, would return again.

Enjoyed my stay, would return again.

Traditional, spotlessly clean, lovely staff and a wonderful location. Highly recommend this beautiful hotel.

Traditional, spotlessly clean, lovely staff and a wonderful location. Highly recommend this beautiful hotel.

Fantastic staff, great location, beautiful classic building, lots of choice for breakfast.

Fantastic staff, great location, beautiful classic building, lots of choice for breakfast.

We had a lovely stay; wound up extending an extra night.Our triple room was on the small side for the 2 of us, as we had anticipated from the photos. That was compensated by the many positives: Excellent service from the staff. Spectacular view from our room, appreciated the blackout shades. Superb friendly attentive service during the extensive breakfast buffet - delicious breads, pastries, healthy cereals and yogurt, enjoyed having cappuccinos every day. Very convenient location to promenade walk, the ferry, charming town centre and restaurants. We did not mind the short walk to where our car was parked; and appreciated that the parking was included.

We had a lovely stay; wound up extending an extra night.Our triple room was on the small side for the 2 of us, as we had anticipated from the photos. That was compensated by the many positives: Excellent service from the staff. Spectacular view from our room, appreciated the blackout shades. Superb friendly attentive service during the extensive breakfast buffet - delicious breads, pastries, healthy cereals and yogurt, enjoyed having cappuccinos every day. Very convenient location to promenade walk, the ferry, charming town centre and restaurants. We did not mind the short walk to where our car was parked; and appreciated that the parking was included.

The hotel is perfectly located across from the park and ferry stations. There was also a little train car available for a drive around the city. Staff was very friendly and helpful.

The hotel is perfectly located across from the park and ferry stations. There was also a little train car available for a drive around the city. Staff was very friendly and helpful.

The corner room was very good, newer door to the balcony and window were quite effective in quieting the street and restaurant noise from below. The breakfast was good for European standards, excellent for US standards. Only ‘negatives’ were- parking is at the Regina Palace, a few mins walk, and limited parking during events like weddings. The room key was on a heavy weight, not the newer electronic keys being used, but we just left it with the front desk when we went out for the day. Would be nice to have hot tea and coffee in the lobby at night.

The corner room was very good, newer door to the balcony and window were quite effective in quieting the street and restaurant noise from below. The breakfast was good for European standards, excellent for US standards. Only ‘negatives’ were- parking is at the Regina Palace, a few mins walk, and limited parking during events like weddings. The room key was on a heavy weight, not the newer electronic keys being used, but we just left it with the front desk when we went out for the day. Would be nice to have hot tea and coffee in the lobby at night.

It’s the best location if you are visiting Stresa for the first time. The ferry can take you anywhere and just across the street. Can board the airport bus right outside the hotel. Great restaurant on site. Excellent service and great breakfast. We went to the pool one time and is very relaxing.

It’s the best location if you are visiting Stresa for the first time. The ferry can take you anywhere and just across the street. Can board the airport bus right outside the hotel. Great restaurant on site. Excellent service and great breakfast. We went to the pool one time and is very relaxing.

Hotel rooms were very clean, staff is extremely attentive and work with a sense of urgency. Beautiful views and you can walk everywhere.

Hotel rooms were very clean, staff is extremely attentive and work with a sense of urgency. Beautiful views and you can walk everywhere.

The hotel was located perfect next to the ferry boats, so the location was execellent. The room had a good size, the bathroom also. The bed need a mattress topper, because sleeping on it for 3-4 nights is a bit rough. The breakfast was good, had everything you want in a breakfast. Plus for brown bread. The personal was polite. I wish there was a fridge in the room. I would stay here again.

The hotel was located perfect next to the ferry boats, so the location was execellent. The room had a good size, the bathroom also. The bed need a mattress topper, because sleeping on it for 3-4 nights is a bit rough. The breakfast was good, had everything you want in a breakfast. Plus for brown bread. The personal was polite. I wish there was a fridge in the room. I would stay here again.

Special hotel. We had a great time there. Very good service. The rooms are old but with kind of magic. Breakfast can be improved. But in total our stay was great!!

Special hotel. We had a great time there. Very good service. The rooms are old but with kind of magic. Breakfast can be improved. But in total our stay was great!!

Loved the location and the proximity to the lake, shops, restaurants and ferry terminal. Fabulous, friendly staff. Good breakfast with exceptional service. Loved the lake view balcony. We have stayed here before and it was just as we remembered - perfect!

Loved the location and the proximity to the lake, shops, restaurants and ferry terminal. Fabulous, friendly staff. Good breakfast with exceptional service. Loved the lake view balcony. We have stayed here before and it was just as we remembered - perfect!

Hotel spotless. Beautiful seating area to have breakfast. Room small, but clean. Bed ok. Great, helpful staff. Front of house ( restaurant) very efficient. Affordable. Use of neighbouring hotel pool was a nice bonus. Best place to stay in Stresa.

Hotel spotless. Beautiful seating area to have breakfast. Room small, but clean. Bed ok. Great, helpful staff. Front of house ( restaurant) very efficient. Affordable. Use of neighbouring hotel pool was a nice bonus. Best place to stay in Stresa.

This is a fantastic place to stay on Lago Maggiore. Right in the heart of town. AND you get access to parking and the pool at the Regina Palace. A big bonus. I definitely would return!