This was a pretty rough experience. At check in the room wasn't clean yet, the staff was rude and argumentative, and there's a deposit at check in that you don't have notice of and there's no record on the receipt. When I asked for a receipt of the deposit the man at the desk got argumentative. Breakfast was terrible. The whole counter was dirty, the waffle iron was dirty, the fruit was old and the Bagels are stale. The room was cleaned sub par. Won't be coming back here.

This was a pretty rough experience. At check in the room wasn't clean yet, the staff was rude and argumentative, and there's a deposit at check in that you don't have notice of and there's no record on the receipt. When I asked for a receipt of the deposit the man at the desk got argumentative. Breakfast was terrible. The whole counter was dirty, the waffle iron was dirty, the fruit was old and the Bagels are stale. The room was cleaned sub par. Won't be coming back here.

Over charged for pet, small cramped rooms. Weird desk help man.

The room itself was clean and comfortable. I had an issue with the toilet in my room flushing slowly. When I notified the front desk i was offered a plunger. I was on my way out for the day for my business meeting so I declined assuming they would have maintenance take care of it. When I returned that evening it had not been rectified and I was again offered a plunger to do the job myself. Now, I wouldn’t expect guests at my home to do my maintenance work and I’m not charging them to stay. How does a hotel, charging me for THEIR services, ask me to do their job? Also, what they called a breakfast was very minimal snack fare.

The room itself was clean and comfortable. I had an issue with the toilet in my room flushing slowly. When I notified the front desk i was offered a plunger. I was on my way out for the day for my business meeting so I declined assuming they would have maintenance take care of it. When I returned that evening it had not been rectified and I was again offered a plunger to do the job myself. Now, I wouldn’t expect guests at my home to do my maintenance work and I’m not charging them to stay. How does a hotel, charging me for THEIR services, ask me to do their job? Also, what they called a breakfast was very minimal snack fare.

Over charged for pet, small cramped rooms. Weird desk help man.

Don’t clean your rooms unless you request

Don’t clean your rooms unless you request

Nice, clean hotel. Staff was friendly. The only thing I didnt like was no elevator, it made it hard to get everything to your room

Nice, clean hotel. Staff was friendly. The only thing I didnt like was no elevator, it made it hard to get everything to your room

The room was very clean and appeared to be recently remodeled.

The room was very clean and appeared to be recently remodeled.

Needed a room to stay while in Castle Rock visiting family. It was okay. Room wasn’t very clean. Floors were dirty like they weren’t swept or mopped in weeks. Probably will find another place next visit.

Needed a room to stay while in Castle Rock visiting family. It was okay. Room wasn’t very clean. Floors were dirty like they weren’t swept or mopped in weeks. Probably will find another place next visit.

Surprised there was not a darkening shade as our room was on the east side. Staff very friendly.

Surprised there was not a darkening shade as our room was on the east side. Staff very friendly.

Nice clean hotel. Friendly staff.

It was a good stay

It was a good stay

Nice clean hotel. Friendly staff.

We needed a place to stay for a short stop that was closer to the airport. This hotel is about 45 minutes from the hotel and was right off of the highway.

Wonderful

Wonderful

We needed a place to stay for a short stop that was closer to the airport. This hotel is about 45 minutes from the hotel and was right off of the highway.

Bob was the pm manager. He was rude, condescending and lacked customer service. I booked 2 rooms theough hotels.com and he could only find one. He complained about 3rd party companies and refused to acknowledge my confirmation number. He said it wasn’t the same. He gave me the one room at the quoted rate but said the other would be a walk in rate. The hotel charges $100 security deposit which was outrageous. It was however refunded at checkout. He later found the 2nd room and cancelled the later charge but was not happy or apologetic about it.

Bob was the pm manager. He was rude, condescending and lacked customer service. I booked 2 rooms theough hotels.com and he could only find one. He complained about 3rd party companies and refused to acknowledge my confirmation number. He said it wasn’t the same. He gave me the one room at the quoted rate but said the other would be a walk in rate. The hotel charges $100 security deposit which was outrageous. It was however refunded at checkout. He later found the 2nd room and cancelled the later charge but was not happy or apologetic about it.

No elevator. Breakfast consists of bagels, yogurts, cereal and waffle mix. Every morning around 6 am we would hear construction being done either outside or in the hotel (extra loud in the bathroom). AC kept turning off in our room in the middle of the night. Only good thing was that we were close to a lot of restaurants and Bob at the front desk was pretty friendly and helpful.

No elevator. Breakfast consists of bagels, yogurts, cereal and waffle mix. Every morning around 6 am we would hear construction being done either outside or in the hotel (extra loud in the bathroom). AC kept turning off in our room in the middle of the night. Only good thing was that we were close to a lot of restaurants and Bob at the front desk was pretty friendly and helpful.

Kids were running around the hallway at night, no one made them stop. Breakfast sucked. The waffle was good but I asked where the bacon, biscuits and sausage were. The man at the front desk told me to go to the Waffle House around the corner. The fruit didn't look good either, bananas were rotten. Guess since you're only at three star hotel, you can't afford to give a breakfast to your guests 😢

Kids were running around the hallway at night, no one made them stop. Breakfast sucked. The waffle was good but I asked where the bacon, biscuits and sausage were. The man at the front desk told me to go to the Waffle House around the corner. The fruit didn't look good either, bananas were rotten. Guess since you're only at three star hotel, you can't afford to give a breakfast to your guests 😢

Restaurant next door was great.

Restaurant next door was great.