Everything is nice

Everything is nice

Amazing experience. One of the best hotels I’ve ever been to.

Amazing experience. One of the best hotels I’ve ever been to.

This place was a perfect place to relax and unwind after a lot of traveling. Staff was kind, library was beautiful, baths were amazing. Highly recommend

This place was a perfect place to relax and unwind after a lot of traveling. Staff was kind, library was beautiful, baths were amazing. Highly recommend

Staying at Negiya Ryofukaku was really pleasant and relaxing. Arima Onsen is a really old town in general so the building's age really shows. However, this didn't affect our stay at all. Here are our main highlights of our stay: - we booked an overnight trip (after the night we wished we did 2 nights) in the traditional japanese room. The roombecame our favorite. It's incredibly clean, has a great view of Arima Onsen and it was perfect for the two of us. - when we booked, i didnt realize dinner wasnt included, so upon check-in we requested if we could also include dinner and luckily enough, they still had meals available (i think they only had a certain amount of food because staying at ryokans, mostly the food will be based on whats available that season) so be sure to inquire if you would like to eat in the ryokan for dinner. We were able to choose what we wanted and there was an abundance of food served. We both were incredibly full. - the hotsprings were FANTASTIC. I didnt want to go out at all haha! - breakfast IS included in our booking and the food that was served was also exceptional! - they also have a small gift shop for those that want to bring home mementos. - there was a library that had coffee, also has a pretty good view. - the staff were cordial, helpful and they really had great service. The first day of our honeymoon trip was perfect. I would definitely return and book with them, and I highly recommend staying here.

Staying at Negiya Ryofukaku was really pleasant and relaxing. Arima Onsen is a really old town in general so the building's age really shows. However, this didn't affect our stay at all. Here are our main highlights of our stay: - we booked an overnight trip (after the night we wished we did 2 nights) in the traditional japanese room. The roombecame our favorite. It's incredibly clean, has a great view of Arima Onsen and it was perfect for the two of us. - when we booked, i didnt realize dinner wasnt included, so upon check-in we requested if we could also include dinner and luckily enough, they still had meals available (i think they only had a certain amount of food because staying at ryokans, mostly the food will be based on whats available that season) so be sure to inquire if you would like to eat in the ryokan for dinner. We were able to choose what we wanted and there was an abundance of food served. We both were incredibly full. - the hotsprings were FANTASTIC. I didnt want to go out at all haha! - breakfast IS included in our booking and the food that was served was also exceptional! - they also have a small gift shop for those that want to bring home mementos. - there was a library that had coffee, also has a pretty good view. - the staff were cordial, helpful and they really had great service. The first day of our honeymoon trip was perfect. I would definitely return and book with them, and I highly recommend staying here.

If I could give this place a higher stat rating I would. Beautiful, restful, sublime. A family run hotel that holds service and beauty close to their hearts.

If I could give this place a higher stat rating I would. Beautiful, restful, sublime. A family run hotel that holds service and beauty close to their hearts.

Great experience. Hot springs was cool

Great experience. Hot springs was cool

The hotel arrange the shuttle well when we need to travel around

The hotel arrange the shuttle well when we need to travel around

Wonderful onsen! Beautiful view from our window and dining hall. Great food and terrific hospitality. Loved the hot baths. Highly recommend!

Wonderful onsen! Beautiful view from our window and dining hall. Great food and terrific hospitality. Loved the hot baths. Highly recommend!

Quiet, safe with great view, nice staffs, I really loved the bamboo forest outside the backyard of the room.

Quiet, safe with great view, nice staffs, I really loved the bamboo forest outside the backyard of the room.

Traditional and clean onsen hotel. Parking is available and the outdoor public onsen was nice. A bit disappointed to know the indoor bath in our room is only tap water not onsen.

Traditional and clean onsen hotel. Parking is available and the outdoor public onsen was nice. A bit disappointed to know the indoor bath in our room is only tap water not onsen.

Staff are extremely friendly and helpful. The hotel is a nice cosy stay at Arima which will never regret!

Staff are extremely friendly and helpful. The hotel is a nice cosy stay at Arima which will never regret!

Excellent ryokan. Food was great!

Excellent ryokan. Food was great!

great onsen

great onsen

It is a big and traditional tatami onsen hotel, we enjoy the autumn view from the dinning room and relaxing room (where provide self-serve cafe or tea), public onsen bath is just prefect while we booked also the smaller private onsen Easy to walk to the onsen old town

It is a big and traditional tatami onsen hotel, we enjoy the autumn view from the dinning room and relaxing room (where provide self-serve cafe or tea), public onsen bath is just prefect while we booked also the smaller private onsen Easy to walk to the onsen old town

Friendly staff and good environment

Friendly staff and good environment

contacting the JTB to file an official complaint, try to get my money back. I have stayed in Ryokans across Japan - this should not be categorized as such. booking process: did not received a confirmation for my booking via email, and no one reached out to confirm my reservation. had to contact hotel directly through a chat portal - despite the advertisement the staff spoke English, no one did. Cancellation process is purposely misleading: it says you can cancel by X day, but check the fine print: you can cancel by 12:01 AM on X day. The first of many Scammy practices. On arrival no one spoke English. One staff member speaks but if they aren’t in the office (which was only one time) you are on your own. I was told meals were “sold out” - which is to say again, there should have been a confirmation or contact ahead of time to reserve the meals? I was able to get into breakfast, I was greeted by a waitress slamming plates rudely. food portion not a “meal” Map with food led to no open places. Request for taxi response “we’ll see” leaving me with feeling of dred I’d miss flight next day. Room cleaning costs extra, one of many extra costs not advertised. No one could bring my correct shoes. At checkout bill was in Japanese with extra charges, again,not advertised. At almost 400USD a night + scam fees this was a joke. Unlike traditional Ryokans I left anxious, frustrated and feeling taken advantage of. Will be contacting Tourism Board/Hotels.com for complaint and full refund.

contacting the JTB to file an official complaint, try to get my money back. I have stayed in Ryokans across Japan - this should not be categorized as such. booking process: did not received a confirmation for my booking via email, and no one reached out to confirm my reservation. had to contact hotel directly through a chat portal - despite the advertisement the staff spoke English, no one did. Cancellation process is purposely misleading: it says you can cancel by X day, but check the fine print: you can cancel by 12:01 AM on X day. The first of many Scammy practices. On arrival no one spoke English. One staff member speaks but if they aren’t in the office (which was only one time) you are on your own. I was told meals were “sold out” - which is to say again, there should have been a confirmation or contact ahead of time to reserve the meals? I was able to get into breakfast, I was greeted by a waitress slamming plates rudely. food portion not a “meal” Map with food led to no open places. Request for taxi response “we’ll see” leaving me with feeling of dred I’d miss flight next day. Room cleaning costs extra, one of many extra costs not advertised. No one could bring my correct shoes. At checkout bill was in Japanese with extra charges, again,not advertised. At almost 400USD a night + scam fees this was a joke. Unlike traditional Ryokans I left anxious, frustrated and feeling taken advantage of. Will be contacting Tourism Board/Hotels.com for complaint and full refund.