I enjoyed my stay in the beautiful opulence of the Sheraton. The only room for improvement I can see is raising the temperature of the water in the whirlpool so it is warm.

I enjoyed my stay in the beautiful opulence of the Sheraton. The only room for improvement I can see is raising the temperature of the water in the whirlpool so it is warm.

Beautiful place for a city staycation.

A wonderful stay, easy check in process, wine and chocolate for our daughter’s 18th with a beautiful handwritten note and the breakfast, magnificent.

Convenient and central

A wonderful stay, easy check in process, wine and chocolate for our daughter’s 18th with a beautiful handwritten note and the breakfast, magnificent.

Convenient and central

Amazing service

Amazing service

Pillows were horrendous. Need to have latex option.

Pillows were horrendous. Need to have latex option.

Good

Very average, not value for money

Very average, not value for money

Disappointed

Disappointed

Hotel is in the centre of the CBD area. Staffs are friendly and helpful. Room is spacious enough for a family of 3.

Hotel is in the centre of the CBD area. Staffs are friendly and helpful. Room is spacious enough for a family of 3.

Good choice

Good choice

The facilities are very old, and I didn’t realize it was next to a pub before booking, which caused quite a bit of noise. There is no on-site parking, and I had to pay an additional $35 per day for overnight parking at a public lot across the road. Almost forgot, they also charge extra for credit card payments.

The facilities are very old, and I didn’t realize it was next to a pub before booking, which caused quite a bit of noise. There is no on-site parking, and I had to pay an additional $35 per day for overnight parking at a public lot across the road. Almost forgot, they also charge extra for credit card payments.

We stayed at this property thinking the Sheraton was supposed to be a 5 star hotel well it left a lot to be desired! Only positive’s were location, size of the rooms & cleanliness. The downfall was the attention to details or lack there of; tv was not working consistently & the room phone was broken;handset did not work could only use speaker option. On check in Cheryl was fantastic although did not know layout of rooms so had no idea where the city rooms were located & we had to come back to reception & change rooms & then new room wasn’t exactly city view either. She did offer us complimentary drink on arrival & a drinks voucher which we used but wine served was quite average! Another negative is the lack of staff training; both guest services & concierge had no idea where the nearest medical centre was & told us to go to a pharmacy as there could be a dr there!! They offered no assistance to find one or assist in any way. Concierge had no idea about where the tram stop for free city circle tram 35 was & sent us to wrong place! These things really are things guest services should know. SHERATON get your act together WE WILL NOT STAY HERE AGAIN.

We stayed at this property thinking the Sheraton was supposed to be a 5 star hotel well it left a lot to be desired! Only positive’s were location, size of the rooms & cleanliness. The downfall was the attention to details or lack there of; tv was not working consistently & the room phone was broken;handset did not work could only use speaker option. On check in Cheryl was fantastic although did not know layout of rooms so had no idea where the city rooms were located & we had to come back to reception & change rooms & then new room wasn’t exactly city view either. She did offer us complimentary drink on arrival & a drinks voucher which we used but wine served was quite average! Another negative is the lack of staff training; both guest services & concierge had no idea where the nearest medical centre was & told us to go to a pharmacy as there could be a dr there!! They offered no assistance to find one or assist in any way. Concierge had no idea about where the tram stop for free city circle tram 35 was & sent us to wrong place! These things really are things guest services should know. SHERATON get your act together WE WILL NOT STAY HERE AGAIN.

Really disappointed in our one night stay. We arrived and checked in at 6pm. The air conditioning was running and the room was cold, made the appropriate adjustments as per the thermostat instructions. Still cold 30min later so we called guest services and someone come to our room and assured he the problem would be resolved. We then went out to a beautiful restaurant for dinner and arrived back to our room to a cold room still at the same temperature. Once again called guest services to make them aware the temperature hadn’t improved. We were then reassured the problem would be resolved and it would take 15min to improve. At 11.30 contacted them again after the phone was unanswered for 15min. Told once again problem would be resolved. Temp was on cold cycle all night and morning and just as we went to check out at 11am the heating come on. Really disappointed to say in 5 star hotel with the cooling on for the entire stay. Explained the situation at check out and got a sorry thanks for staying with us. Poor experience

Really disappointed in our one night stay. We arrived and checked in at 6pm. The air conditioning was running and the room was cold, made the appropriate adjustments as per the thermostat instructions. Still cold 30min later so we called guest services and someone come to our room and assured he the problem would be resolved. We then went out to a beautiful restaurant for dinner and arrived back to our room to a cold room still at the same temperature. Once again called guest services to make them aware the temperature hadn’t improved. We were then reassured the problem would be resolved and it would take 15min to improve. At 11.30 contacted them again after the phone was unanswered for 15min. Told once again problem would be resolved. Temp was on cold cycle all night and morning and just as we went to check out at 11am the heating come on. Really disappointed to say in 5 star hotel with the cooling on for the entire stay. Explained the situation at check out and got a sorry thanks for staying with us. Poor experience

Lovely check in experience but hotel was very old and pretty average overall

Lovely check in experience but hotel was very old and pretty average overall

It is in a laneway so not the grand entranve style hotel, but only one street away from trams, pubs, coffee shops and food. All within the free tram zone, which is an excellent service the city of Melbourne provides. Also leas than 2 mins walk to the old trolle tram 35 - melbournes tourism tram - also free - go melbourne

It is in a laneway so not the grand entranve style hotel, but only one street away from trams, pubs, coffee shops and food. All within the free tram zone, which is an excellent service the city of Melbourne provides. Also leas than 2 mins walk to the old trolle tram 35 - melbournes tourism tram - also free - go melbourne

Room for improvement.

Room for improvement.