Stayed in annexe to which the rooms were adequate but looking tired. Our room had been 'serviced' but not cleaned as the carpet had not been hovered and there was a build up of dust on some of the furniture There was also rotting food in one of the drawers which we addressed with the hotel but never even got an apology. Tea & coffee facilities in communal area were not adequate for the number of rooms. Would I stay there again? ... probably not

Stayed in annexe to which the rooms were adequate but looking tired. Our room had been 'serviced' but not cleaned as the carpet had not been hovered and there was a build up of dust on some of the furniture There was also rotting food in one of the drawers which we addressed with the hotel but never even got an apology. Tea & coffee facilities in communal area were not adequate for the number of rooms. Would I stay there again? ... probably not

We had a great time the staff very pleasant especially Harry and Helen who were very helpful and pleasant

We had a great time the staff very pleasant especially Harry and Helen who were very helpful and pleasant

The accommodation in the annex was a little way away from town, but walkable. We arrived a bit early, trying to avoid the rain on bicycles - but staff were understanding and prioritised getting our room ready. Felt uncomfortable arriving by bike, as no options for storing the bikes were provided, and perhaps this might be considered as the location is on the Rebellion Way, which many touring cyclists are doing.

The accommodation in the annex was a little way away from town, but walkable. We arrived a bit early, trying to avoid the rain on bicycles - but staff were understanding and prioritised getting our room ready. Felt uncomfortable arriving by bike, as no options for storing the bikes were provided, and perhaps this might be considered as the location is on the Rebellion Way, which many touring cyclists are doing.

Amazing location, food, service and vibe. Small rooms are good for single travellers.

Abbey house was pleasant, communal area rather tired assume it’s work in progress. Bedroom ok for last minute stay good value breakfast was excellent.

Abbey house was pleasant, communal area rather tired assume it’s work in progress. Bedroom ok for last minute stay good value breakfast was excellent.

We stayed in Arch House which was a five to ten minute walk from the hotel and more like a rather run down hostel than a hotel. Given the cost of the accommodation we would have expected better.

If you're looking for a charming getaway, Arch House in Wells-next-the-Sea, Norfolk, is an excellent choice. This delightful spot is not only dog-friendly, but it also features a beautiful garden where you and your furry friend can unwind and enjoy the surroundings. The rooms are impeccably clean and thoughtfully set up- this included two dog beds, dog bowls, dog towels and dog treats which were greatly appreciated. To top it off, the food is fantastic, along with a warm, welcoming atmosphere- we will be staying again thank you.

excellent use of space in room.

We stayed in The Arch House rooms which is a short walk to the main hotel for breakfast, this was not a problem, breakfast choice was superb and we enjoyed our stay.

We were allocated a room in the annex Arch house, being fully aware that it a very old building we found the room rather small and stuffy, needs some maintenance, window very dirty and too much light visible at night from LED lights, I’ll fitting door and window blind and glass window in ensuit door. Carpets not very clean in all areas.

We were allocated a room in the annex Arch house, being fully aware that it a very old building we found the room rather small and stuffy, needs some maintenance, window very dirty and too much light visible at night from LED lights, I’ll fitting door and window blind and glass window in ensuit door. Carpets not very clean in all areas.

The property was not what was expected or advertised and beyond that it was scruffy, dirty, tired, not secure - very disappointing. Breakfast was a shining light with excellent service from Alexa.,

Room was is a tired annex 500m from the Globe. This was not at all clear when making the booking. Dog hair all over the carpets and everywhere smelled musty. Room had water ingress all over ceiling, probably need a new roof. Lots of damage/poor decoration in both bedroom and bathroom. Certainly not the expected quality for what we paid. Will not return and can not recommend staying here. Also on arriving we found out we needed to make a booking for breakfast, in doing so we found we could only be seated at 08:15 or after 09:30 which were not great choices. Why did they not offer a booking when they called a week before to confirm booking.

Room was is a tired annex 500m from the Globe. This was not at all clear when making the booking. Dog hair all over the carpets and everywhere smelled musty. Room had water ingress all over ceiling, probably need a new roof. Lots of damage/poor decoration in both bedroom and bathroom. Certainly not the expected quality for what we paid. Will not return and can not recommend staying here. Also on arriving we found out we needed to make a booking for breakfast, in doing so we found we could only be seated at 08:15 or after 09:30 which were not great choices. Why did they not offer a booking when they called a week before to confirm booking.

The property was not what was expected or advertised and beyond that it was scruffy, dirty, tired, not secure - very disappointing. Breakfast was a shining light with excellent service from Alexa.,

We had expected a higher standard of accommodation for the price. We were in a room in the Arches part of the accommodation, which is a 5 minute walk from The Globe and from where breakfast was served. The room was small, although the bathroom was a good size. First impressions is that the place is grubby e.g. both entrance doors are shabby and the steep stairs to the first floor rooms are dirty, as are the walls. The room carpet was also dirty. Also the backdoor with a keypad was never locked. However, it was very quiet and parking was good. Didn‘t like dogs shaking themselves when we were having breakfast. They shouldn’t be allowed in dining areas.

We had expected a higher standard of accommodation for the price. We were in a room in the Arches part of the accommodation, which is a 5 minute walk from The Globe and from where breakfast was served. The room was small, although the bathroom was a good size. First impressions is that the place is grubby e.g. both entrance doors are shabby and the steep stairs to the first floor rooms are dirty, as are the walls. The room carpet was also dirty. Also the backdoor with a keypad was never locked. However, it was very quiet and parking was good. Didn‘t like dogs shaking themselves when we were having breakfast. They shouldn’t be allowed in dining areas.

On outskirts of Wells with good parking but no on-site facilities. One nights stay was very expensive for what was offered but desperate measures etc. Bed , very "worn" mattress and room was small. Breakfast in main hotel good and nice walk if not raining!

On outskirts of Wells with good parking but no on-site facilities. One nights stay was very expensive for what was offered but desperate measures etc. Bed , very "worn" mattress and room was small. Breakfast in main hotel good and nice walk if not raining!

5* prices 1* service

5* prices 1* service

Really like the globe but the room I stayed in at the Arch house whilst the bed was comfortable the bathroom needs attention there was a lot of mould in the shower and on the blinds

Really like the globe but the room I stayed in at the Arch house whilst the bed was comfortable the bathroom needs attention there was a lot of mould in the shower and on the blinds

Very comfy stay in a twin room (#35) in Arch House. Lovely bedding and towels etc, nice toiletries. Clear and plentiful check in instructions and so easy checking in with lock box. Only downside was shower was a bit weak and bathroom light didn’t work, looked like it was in process of being fixed as cover was off.

Very comfy stay in a twin room (#35) in Arch House. Lovely bedding and towels etc, nice toiletries. Clear and plentiful check in instructions and so easy checking in with lock box. Only downside was shower was a bit weak and bathroom light didn’t work, looked like it was in process of being fixed as cover was off.

I stayed at the Arch House, which has lovely communal spaces (lounge, conservatory, patio) and is a short walk from the Globe for breakfast. The towels and toiletries were very nice and the handy parking appreciated. Breakfast was excellent and the coffee especially good. Staff were exceptional. Worth noting that the old building is not very soundproof and noise travels between rooms (but a minor point in an overall enjoyable stay).

I stayed at the Arch House, which has lovely communal spaces (lounge, conservatory, patio) and is a short walk from the Globe for breakfast. The towels and toiletries were very nice and the handy parking appreciated. Breakfast was excellent and the coffee especially good. Staff were exceptional. Worth noting that the old building is not very soundproof and noise travels between rooms (but a minor point in an overall enjoyable stay).

Great dog friendly stay, tasty breakfast included avo toast and full English. My dog was welcomed with open arms from dog menus, treats in the room, attention from the staff and lots of water and bowls around the facilities. Opposite the hotel is a green which is perfect for doggy toilet breaks. The room was really clean and quiet we stayed. Amazing location to Staithe street and the harbour. Only improvements would be air con in the room (they had a fan) and more free parking near the venue, we got lucky with a space on the Buttland