AC was not working and it was hot and humid. Could not relax. Repeatedly asked but they could not correct it. No kettle in the room No mini bar in the room Bar/cafe bar in the lobby not open Cracked tiles and toilet seat NOT 4-star Do Not Stay Here

AC was not working and it was hot and humid. Could not relax. Repeatedly asked but they could not correct it. No kettle in the room No mini bar in the room Bar/cafe bar in the lobby not open Cracked tiles and toilet seat NOT 4-star Do Not Stay Here

Unhelpful and unfriendly staff especially reception staff.

Unhelpful and unfriendly staff especially reception staff.

The area is not nice and unsafe late in the evening. Breakfast is very poor, served on paper plates.

The area is not nice and unsafe late in the evening. Breakfast is very poor, served on paper plates.

The property is a bit tired. The walls were paper thin so you could hear the neighbouring room very clearly. Our key didn’t operate the electrics in the room and we had to call to get it repaired everyday during our stay. Our shower was broken and not repaired during our stay. We asked reception to book a taxi for us and a 4 mile trip cost us 32 euro. Staff were friendly. Nice pool.

The property is a bit tired. The walls were paper thin so you could hear the neighbouring room very clearly. Our key didn’t operate the electrics in the room and we had to call to get it repaired everyday during our stay. Our shower was broken and not repaired during our stay. We asked reception to book a taxi for us and a 4 mile trip cost us 32 euro. Staff were friendly. Nice pool.

Friendly staff, good location, great free parking availability. Bathroom could have been renovated, but nothing too bad. Limited food availability at the restaurant. Good breakfast.

Friendly staff, good location, great free parking availability. Bathroom could have been renovated, but nothing too bad. Limited food availability at the restaurant. Good breakfast.

The hotel standard was absolutely terrible. Clearly old and breaking down. The two main troubling problems we experienced are: - checkin and breakfast staff were rude. - shower drainage in our room was blocked and overflowed our entire bathroom floor after 1 minute of showering. Other minor thing a such as broken elevator buttons, key card entering the room was faulty.

The hotel standard was absolutely terrible. Clearly old and breaking down. The two main troubling problems we experienced are: - checkin and breakfast staff were rude. - shower drainage in our room was blocked and overflowed our entire bathroom floor after 1 minute of showering. Other minor thing a such as broken elevator buttons, key card entering the room was faulty.

Looks like was made with lego blocks. Carpets old and dirty, run down. Maybe spa ok but the rest is cheap and ugly. It is located in the middle of an a run down residential area and has no view of anything. Nothing as you would expect from the pictures.

Looks like was made with lego blocks. Carpets old and dirty, run down. Maybe spa ok but the rest is cheap and ugly. It is located in the middle of an a run down residential area and has no view of anything. Nothing as you would expect from the pictures.

Tolles Hotel!

Tolles Hotel!

While I was searching for a hotel in Olbia one photo got my intention. An amazing beautiful indoor pool from Mercure. That was my main reason to pick Mercure rather any other hotel. After my check in I decided to chill a bit at the indoor pool before go for dinner, for my surprise this pool isn’t available for all the guests! If I wanted to use it, I have to pay €18 and use only for 2 hours! They told me this pool isn’t part of the hotel, however, it’s on - 1 floor. Okay, let’s pretend that’s not part of the hotel. Why use this pool as main picture here on Hotels.com? Why there’s no info on my booking about this pool rules? I felt cheated and I don’t have intentions to be guest of any other Mercure in my life.

While I was searching for a hotel in Olbia one photo got my intention. An amazing beautiful indoor pool from Mercure. That was my main reason to pick Mercure rather any other hotel. After my check in I decided to chill a bit at the indoor pool before go for dinner, for my surprise this pool isn’t available for all the guests! If I wanted to use it, I have to pay €18 and use only for 2 hours! They told me this pool isn’t part of the hotel, however, it’s on - 1 floor. Okay, let’s pretend that’s not part of the hotel. Why use this pool as main picture here on Hotels.com? Why there’s no info on my booking about this pool rules? I felt cheated and I don’t have intentions to be guest of any other Mercure in my life.

Long checkin, very bad breakfast service, we had to leave before we got the breakfast but we waited about 50 minutes.

Long checkin, very bad breakfast service, we had to leave before we got the breakfast but we waited about 50 minutes.

Beds hard. Old. Dated. Wires from tv. Sheet not cover. Dirty shower. Even my nans furniture is more up to date. Views of a building site and train track. 220 quid for a 2 star at bed.

Beds hard. Old. Dated. Wires from tv. Sheet not cover. Dirty shower. Even my nans furniture is more up to date. Views of a building site and train track. 220 quid for a 2 star at bed.

Staff were so hard working but so very helpful and lovely despite present conditions they have to work and adapt too

Staff were so hard working but so very helpful and lovely despite present conditions they have to work and adapt too

The spa is not included in the room price. This is not hotels.com's fault but rather the way the property chooses to advertise itself on this platform. It's very misleading that the main pictures of this hotel are the spa, but it does not state in three property details that it costs an extra 18 Euros.

Good service Location is not pleasant but close to City center

Good service Location is not pleasant but close to City center

The spa is not included in the room price. This is not hotels.com's fault but rather the way the property chooses to advertise itself on this platform. It's very misleading that the main pictures of this hotel are the spa, but it does not state in three property details that it costs an extra 18 Euros.

Everyone at the hotel was helpful and very polite. The breakfast was fabulous. The spa was gorgeous.

Lovely hotel , excellent service, car parking can be a struggle

Lovely hotel , excellent service, car parking can be a struggle

Good, quiet location a 10min stroll from the cafe area. Room was large with a good sized bed, plus a coffee machine in the room made a change. Decent selection for breakfast for breakfast, if muesli & toaat is your thing. Unfair, but hotel breakfasts pretty much the same things everywhere now. However, the shower didnt fit the holder, and would fall out often. It only has to land on your toe once & showering becomes a literal, pain. The wifi in the room was lousy, may as well not have it as it dropping out every few minutes. The A/C was inadequate to cool a room so large so while the entrance to the room was cool, the room wasnt. There's not much i want from a hotel room after work. Get clean & relax on a cool bed looking at daft video clips maybe. In that respect, the hotel failed.