Nice location helpful staff very good facilities even off season. Accommodation a little aged and noisy air conditioning from neighbouring properties otherwise a very comfortable stay. Not particularly eco friendly.

The resort is nice many pools and outdoors , quite

The resort is nice many pools and outdoors , quite

Great place. Already talking about when we're going back!

Great place. Already talking about when we're going back!

The room was very nice. We booked a two bedroom, two bathroom, full kitchen and living room "suite". And yes, it's nice, but the prices are outrageous. Unless you're planning on spending a lot of time at the hotel and in the room, I would book somewhere cheaper. They have cute DIY stuff for adults and kids, movie theater, different activities you can pay to do during the day, that's kind of cool, as well as a trail for hiking that goes right off the property. So yeah, it has amenities (though the hot tub and big pool were closed when we stayed, which sucked, because they failed to mention that anywhere on the site...) I dunno, I guess it's a little overrated to be honest. Wasn't all that thrilled with their customer service. Check-in was suoer annoying, the employees were like zombies and after being told we could have a late check-out, they changed their mind the morning of, which was really irritating...because I have a chronic health condition so it's difficult for me to wake up super early, do any packing that we didn't or couldn't do the night before, shower, dress, make breakfast, pack the car up, get myself ready, get my 8 year old ready, double check everything, clean the room (they ask that you clean a lot before you leave or they'll charge you), you know, the 800 things involved in the end of a vacation, or, in our case, a weekend getaway. So, it was stressful for me and i was in a lot of pain, which is why i asked AT check-in if we could get a later checkout...

The room was very nice. We booked a two bedroom, two bathroom, full kitchen and living room "suite". And yes, it's nice, but the prices are outrageous. Unless you're planning on spending a lot of time at the hotel and in the room, I would book somewhere cheaper. They have cute DIY stuff for adults and kids, movie theater, different activities you can pay to do during the day, that's kind of cool, as well as a trail for hiking that goes right off the property. So yeah, it has amenities (though the hot tub and big pool were closed when we stayed, which sucked, because they failed to mention that anywhere on the site...) I dunno, I guess it's a little overrated to be honest. Wasn't all that thrilled with their customer service. Check-in was suoer annoying, the employees were like zombies and after being told we could have a late check-out, they changed their mind the morning of, which was really irritating...because I have a chronic health condition so it's difficult for me to wake up super early, do any packing that we didn't or couldn't do the night before, shower, dress, make breakfast, pack the car up, get myself ready, get my 8 year old ready, double check everything, clean the room (they ask that you clean a lot before you leave or they'll charge you), you know, the 800 things involved in the end of a vacation, or, in our case, a weekend getaway. So, it was stressful for me and i was in a lot of pain, which is why i asked AT check-in if we could get a later checkout...

Prompt check-in, courteous staff. Property was clean and spacious - everything it was advertised to be! Great beds!

Clean, quiet and comfortable. Large room, good number of activities. We stayed two nights, but would have been happy to stay for a week. Good for families.

Clean, quiet and comfortable. Large room, good number of activities. We stayed two nights, but would have been happy to stay for a week. Good for families.

expensive

Wonderful Place To Go With Your Family For a Little Get Away.. shopping is Close By And The Place Is Clean the pools Are amazing especially the jacuzzi the arcade is great for kids ❤️❤️

A bit dated, could stand renovation

First impression of the room was chairs askew and blinds uneven and some twisted. Lamps had cob webs. Patio table and chairs were scattered. Overall, everything looked tired.

First impression of the room was chairs askew and blinds uneven and some twisted. Lamps had cob webs. Patio table and chairs were scattered. Overall, everything looked tired.

A bit dated, could stand renovation

Great stay 😊

Great stay 😊

This property is quite unique with many amenities that make the stay great : kitchen, individual bedroom/ bathroom combinations, activities on sight, beautiful location.

This property is quite unique with many amenities that make the stay great : kitchen, individual bedroom/ bathroom combinations, activities on sight, beautiful location.

Pleasant surprise on last night of our trip. Clean, staff was friendly and overall beautiful area. Will visit again.

Clean and family friendly as well as per friendly

Clean and family friendly as well as per friendly

We stayed so we could go to area cultural offerings. We don't have children at home; we were glad to have a 3rd floor room away from things for the peace and quiet. It is great to have a kitchen and other amenities; made the visit so comfortable.

We stayed so we could go to area cultural offerings. We don't have children at home; we were glad to have a 3rd floor room away from things for the peace and quiet. It is great to have a kitchen and other amenities; made the visit so comfortable.

location

location

Pleasant stay with the family

Room smelled like fish and the front office didn’t change my room

Room smelled like fish and the front office didn’t change my room

Pleasant stay with the family

We were assigned a condo on the 3rd floor in a building without an elevator. They did help us with our luggage. When I selected the property on Expedia, I thought we were getting simply a room. The note said bed configuration was the choice of the property. We got a two bedroom condo, master king bed and whirlpool tub and the other room had a queen bed. Each bedroom had it's own bathroom and there was also a full kitchen, dining area, living room, and an outdoor porch. I thought the price was very reasonable for the amount of space and the fact that we were in the Bershires about 5 minutes away from downtown Lee. Great location to pivot to all points in the Bershires. There were 4 swimming pools, 3 inside, and one outside. Mini golf, fitness center, game room, and small cafe.