Oh lord. No heat NoTV Cold floors just let me go home

Smokey casino entrance to tiny elevators to room, place is simply old. Pipes loud when shower is running, rough towels, tiny room. A bit sketchy outside. Left a day early.

Smokey casino entrance to tiny elevators to room, place is simply old. Pipes loud when shower is running, rough towels, tiny room. A bit sketchy outside. Left a day early.

Ac system was not working, was told it had to do with hot water system but was constantly blowing hot air into room and wouldn’t go below 79 degrees. Was given a room change when I brought up issue and second room was fine. Thanks for fixing the issue!

Ac system was not working, was told it had to do with hot water system but was constantly blowing hot air into room and wouldn’t go below 79 degrees. Was given a room change when I brought up issue and second room was fine. Thanks for fixing the issue!

We reserved a family suite room with a king and 2 queens. When we arrived we were told that room was not availble. We were offered a room with a king or a room with 2 doubles. There are 5 of us. Finally we were offered a room with 2 kings. When we got to the room it was 2 queens not 2 kings like we were told. The security latch on the door was also broken off and missing. We asked for a non smoking room yet the room and bedding smelled of cigarettes. When we checked out we were given a paper reciept with an amount that did not match the amount shown on the Hotels.com emailed reciept. I’m hoping we are not getting double charged.

We reserved a family suite room with a king and 2 queens. When we arrived we were told that room was not availble. We were offered a room with a king or a room with 2 doubles. There are 5 of us. Finally we were offered a room with 2 kings. When we got to the room it was 2 queens not 2 kings like we were told. The security latch on the door was also broken off and missing. We asked for a non smoking room yet the room and bedding smelled of cigarettes. When we checked out we were given a paper reciept with an amount that did not match the amount shown on the Hotels.com emailed reciept. I’m hoping we are not getting double charged.

My stay started with having to wait 15 minutes for a clerk to show up at the desk to check-in. Second the elevator to the actual floor was broken so you had to use an elevator that stopped at a location that required you to lift the luggage cart up 2 stairs to get it to you room. The condition of the stairs suggest it has been broken for some time. Also, there was no notice provided by the desk that there was an event going on across the parking lot playing very loud music, so from about 6 to 11 pm had base thumping through my window. Generally the place is older, kind of run down and not very well kept. Definitely on my list of not greats hotel stays.