Just be aware to put the correct amount of people in the reservation. I made a mistake an only put 1 person rather than 4, and they made a big deal about it. The dinning area at night was empty on Sunday night, we had a big group of 20 people. They told is that an specific area of the dinning was reserved and we couldn't use it. No one came to that area all night. The group left at closing time. There was only one cook. It took an hour or so for the meals to be cooked. The server did not seem to be happy. The server just takes your order and never comes back to check on you. You have to be chasing your server down. Even for drinks they take forever. The hotel is at a very nice location. The rooms were cleaned.

The staff was not that friendly as the staff from Bucaramanga hotels.

The staff was not that friendly as the staff from Bucaramanga hotels.

Next to parq 93. A great location

Next to parq 93. A great location

Very nice property. Good customer services.

Very nice property. Good customer services.

Nice hotel. Well located with all the required amenities.

Nice hotel. Well located with all the required amenities.

Excellent

Excellent

Wonderful

Wonderful

No good customer service. Mini bar was broken since we got there. We let them know about the issue several times and it was never addressed. Location is average since its kind of close to the good areas of Calle 93. Wouldn't stay here again nor do I recommend this hotel.

No good customer service. Mini bar was broken since we got there. We let them know about the issue several times and it was never addressed. Location is average since its kind of close to the good areas of Calle 93. Wouldn't stay here again nor do I recommend this hotel.

Impolite of front desk staff and roof bar.

Impolite of front desk staff and roof bar.

I do not recommend this property. Did not respond to multiple emails flying in for airport service, amenities not as advertised (for example no archery), shower stopped working (admittedly hotel took care of this quickly, but not quick enough for me to have a shower for the day), very hard to get responses from staff, poor hours for amenities, would not recommend. Paid extra money for many of these unavailable services, for the same value there are much better hotels at much better rates. Recommend avoiding this hotel.

I do not recommend this property. Did not respond to multiple emails flying in for airport service, amenities not as advertised (for example no archery), shower stopped working (admittedly hotel took care of this quickly, but not quick enough for me to have a shower for the day), very hard to get responses from staff, poor hours for amenities, would not recommend. Paid extra money for many of these unavailable services, for the same value there are much better hotels at much better rates. Recommend avoiding this hotel.

The Beds were great, the black out curtains were also great, spacious rooms, and nice location. The breakfast was little overpriced, but overall the staff and location make this hotel great.

The Beds were great, the black out curtains were also great, spacious rooms, and nice location. The breakfast was little overpriced, but overall the staff and location make this hotel great.

I had the deluxe suite, and it is exactly as advertised. I think the bed may have been the most comfortable I have ever experienced. Everything was clean and in good repair. The service from the staff was very good, linens were of high quality and not worn. My problem came with the fact that there is a rooftop bar that was located just one floor above my room. The music was played extremely loud, along with someone speaking over a loudspeaker. I think it went on until at least 3am. They really need to do some soundproofing and maybe close earlier. Also, the hotel I booked had a pool and a nice terrace for all the guests. But when I went to the pool, I was told that the pool and the terrace as well as the lounge were all closed that day until 3pm because of a private childrens birthday party. I felt pretty ripped off, to be honest. I mean, I paid for that pool and terrace and then they basically told me that the pool and terrace are just there to lure me into paying for a room but not for me to use. I was pretty upset since these were two factors for selecting this particular hotel.

I had the deluxe suite, and it is exactly as advertised. I think the bed may have been the most comfortable I have ever experienced. Everything was clean and in good repair. The service from the staff was very good, linens were of high quality and not worn. My problem came with the fact that there is a rooftop bar that was located just one floor above my room. The music was played extremely loud, along with someone speaking over a loudspeaker. I think it went on until at least 3am. They really need to do some soundproofing and maybe close earlier. Also, the hotel I booked had a pool and a nice terrace for all the guests. But when I went to the pool, I was told that the pool and the terrace as well as the lounge were all closed that day until 3pm because of a private childrens birthday party. I felt pretty ripped off, to be honest. I mean, I paid for that pool and terrace and then they basically told me that the pool and terrace are just there to lure me into paying for a room but not for me to use. I was pretty upset since these were two factors for selecting this particular hotel.

Our stay was perfect. The staff was very friendly and responsive to our needs. Highly recommended.

Our stay was perfect. The staff was very friendly and responsive to our needs. Highly recommended.

Stayed 6 nights and I have nothing but great things to say. The service, the food, the spa, the pool, the customer service. The cleanliness of our room. The concierge during the weekend made our stay wonderful. She is very friendly, courteous, she was very helpful and made our stay wonderful. Great location and very safe. Will come back here again.!

Stayed 6 nights and I have nothing but great things to say. The service, the food, the spa, the pool, the customer service. The cleanliness of our room. The concierge during the weekend made our stay wonderful. She is very friendly, courteous, she was very helpful and made our stay wonderful. Great location and very safe. Will come back here again.!

Room service and restaurant food was not good as i expected to be

Room service and restaurant food was not good as i expected to be

The breakfast was really good. However, the building did not have good soundproof.

The breakfast was really good. However, the building did not have good soundproof.

This is a GREAT hotel - I stay in Bogota many times a year and this hotel is now my #1 choice. The entrance is VERY confusing as it doesn't have a street drive up and there are no signs to tell you where to go - but everything else is excellent... well - wait a second, the breakfast doesn't have ANY of the delicious food Colombia is known for - so because of that and the horrible way to access the hotel, I am going to have to give it four stars