From checkin to checkout, everything was excellent.

Nothing

I recently celebrated a birthday occasion at the Sheraton Bogotá Hotel, and I must say, it was an unforgettable experience. From the moment I reached out with my requests, the hotel staff were incredibly responsive, attentive, and more than happy to accommodate my needs. The Sheraton Bogotá went above and beyond to make our stay special. They not only provided beautiful room decorations but also surprised us with a complimentary room upgrade. The attention to detail and personalized service from the staff were outstanding - friendly, professional, and always eager to assist. The hotel also granted us a late check-out until 3 pm at no extra cost, which was a thoughtful touch. Our room was immaculate, with a tasteful birthday setup that exceeded our expectations. The following morning, we enjoyed a delicious breakfast with a great variety of options to choose from. We also had the opportunity to use the spa, where the service was top-notch and the pricing reasonable. Overall, our stay at the Sheraton Bogotá Hotel was truly memorable, thanks to their exceptional service, luxurious amenities, and genuine care for their guests. I wholeheartedly recommend this hotel for anyone seeking a special experience in Bogotá.

Nothing

Service very good, friendly staff.

Noise because of work in process next door

The breakfast was amazing! There were different selections each day. The fruit was fresh and the hot options were delicious. The option to sit outside and take in the lovely weather and view was an added bonus!

I recieved a corner room and the layout was odd and there were several broken items in the room. I did say something during my last 24 hours of my stay and the staff happily moved me to a different room. They were kind enough to move my luggage while I was working during the day.

The facilities and comfort of the beds were great!

I asked for late checkout for an extra fee, i was told this was not possible so we checked out early and stayed outside to waste some time but noone had come to the room even though we were told to leave early.

People is very helpful and polite

The room was too small

Location.

check in takes too long. Loud music in lobby can be disruptive. No adequate place to work.

They did not serve us at the bar because one of my employees was eating a hamburger that was from an ourside place. Omg

The phone w

everything was amazing , but the staff is wonderful. the employees are. very friendly.

everything nice and clean.

The breakfast buffet was good and Marisol was a lovely attentive waitress.

I'm not sure why this hotel is open. Despite the reception being well staffed and the hotel virtually empty during our stay, no one answered the telephone or my email the day before our arrival to arrange airport taxi / collection. We had booked 2 rooms on the executive floor - all exec floor facilites were closed, as was the restaurant - but we were not advised of this at check in. They do offer a free snack / drink at the bar, but we only found this out by accident while talking to another traveller. The wifi code didn't recognise our room number, but it allowed us to enter our son's room number. Also our room keys only ever worked once. This meant constant trips back to the reception to get them sorted, which is a pain, especially from the top floor. Each time we were reassured the problem was fixed .... but we continued to have the same problem every 2nd time we tried to use them during our entire 48 hour stay. All of the shops on the ground floor are closed and there is scaffolding in the interior. It wasn't clear if the hotel is in the process of refurbishment or closure, but it was by far our most expensive stay in the 15 days we enjoyed in Colombia, and certainly not worth the price. The Casa Dann Carlton Bogota on the other hand is excellent.

Decoration

Clean, fast check-in, great breakfast with local fruits, free airport shuttle, comfortable room

area wasn't super exciting, but this was expected since we were only here one night and wanted to be close to airport

The pool was great!

The snacks at the room are expensive

Quick check out. Very good breakfast. Very good internet connection. I am sorry that we found only one towell in our room. Parking car was very good. We had expectation of finding a better night life in the hotel. but, not much

Checking, was bad. Because the hotel didnt find our reservation. After 15min they found it..

Excellent hotel, facilities, service

nothing to complain about