AC is only in the two bedrooms. No AC downstairs for kitchen, dining and family room which has the only TV. Downstairs is like an oven in the afternoon. Poor customer service at the restaurant. I wanted to order a glass of wine with my pasta and they said they could only sell me a whole bottle. Thought Manager would make it right but she did not. She said if the rest of the bottle goes to waste, they have to throw it away, so the cost is passed on as a higher price to the customer. I ordered Rigatoni Bolonage (red sauce) and got Pasta Carbonara (white sauce) which I sent back. I don't think the wait staff knows the difference and they require training on non-Filipino foods as well as customer service. They are polite however. Overall a very below average accommodation for me and my family. I won't be back.

AC is only in the two bedrooms. No AC downstairs for kitchen, dining and family room which has the only TV. Downstairs is like an oven in the afternoon. Poor customer service at the restaurant. I wanted to order a glass of wine with my pasta and they said they could only sell me a whole bottle. Thought Manager would make it right but she did not. She said if the rest of the bottle goes to waste, they have to throw it away, so the cost is passed on as a higher price to the customer. I ordered Rigatoni Bolonage (red sauce) and got Pasta Carbonara (white sauce) which I sent back. I don't think the wait staff knows the difference and they require training on non-Filipino foods as well as customer service. They are polite however. Overall a very below average accommodation for me and my family. I won't be back.

Having breakfast in the morning outside overlooking the ocean was nice. There was a coffee place across the street where I can get a cappuccino to go and then drink it when I was having breakfast at the hotel. Two times a week there would be a beach party at the bar and restaurant area from 8:00 p.m. to midnight. If you don't plan to be part of that party you will not get sleep anywhere in the hotel.

Having breakfast in the morning outside overlooking the ocean was nice. There was a coffee place across the street where I can get a cappuccino to go and then drink it when I was having breakfast at the hotel. Two times a week there would be a beach party at the bar and restaurant area from 8:00 p.m. to midnight. If you don't plan to be part of that party you will not get sleep anywhere in the hotel.

The general quality of the service and the room is not worth the price. The service at the restaurant is very slow and the front desk doesn't understand simple requests. The room is not cleaned correctly and there is a lot of parties organized, if you want to sleep correctly don't take a room with ocean view because it's very close to the dancefloor.

The general quality of the service and the room is not worth the price. The service at the restaurant is very slow and the front desk doesn't understand simple requests. The room is not cleaned correctly and there is a lot of parties organized, if you want to sleep correctly don't take a room with ocean view because it's very close to the dancefloor.

Great customer service, full ocean views and good location

Great customer service, full ocean views and good location

This resort is simply fantastic!! The amenities, restaurant, customer service and friendliness from the staff is commendable!!

This resort is simply fantastic!! The amenities, restaurant, customer service and friendliness from the staff is commendable!!

On the beach good restaurant. Only complaints rats and roaches. The swimming pool needs attention. Nice rooms modern wifi signal in and out

On the beach good restaurant. Only complaints rats and roaches. The swimming pool needs attention. Nice rooms modern wifi signal in and out

The staff was very helpful, the amenities were great, and the area is very safe and walkable to everything you could need.

The staff was very helpful, the amenities were great, and the area is very safe and walkable to everything you could need.

VERY cool time. Thanks to all!

VERY cool time. Thanks to all!

Everything! Especially the staff and the management 2 thumbs up for their professionalism. I highly recommended this place.

Everything! Especially the staff and the management 2 thumbs up for their professionalism. I highly recommended this place.

The room was actually outside the hotel…. There is no security… it is so dark when you go up… the stairs are dangerous. One of my companions actually slip… the lavatory is stuck, the phone doesn’t work, the wash basin in the bathroom leaks… definitely not a pleasant stay… we left earlier

The room was actually outside the hotel…. There is no security… it is so dark when you go up… the stairs are dangerous. One of my companions actually slip… the lavatory is stuck, the phone doesn’t work, the wash basin in the bathroom leaks… definitely not a pleasant stay… we left earlier

We like that we left. I would have cancelled but it was not allowed. No water pressure on the shower. Limited hot water. Very uncomfortable bed. Ants/bugs in the room. Restaurant food at the resort is horrible. The whole place/rooms needs to be demolished. Room stinks. Staff is okay. Not worth the money.

Good location, large room. Good breakfast but was charged extra for ice coffee and no one mentioned that it wasn’t included in the breakfast.

Average hotel for area with average service and facilities at best . Expensive for quality of accommodation on offer but there again everything in General luna seems overpricedomewhat surprised at customer rating it has

Average hotel for area with average service and facilities at best . Expensive for quality of accommodation on offer but there again everything in General luna seems overpricedomewhat surprised at customer rating it has

Had a wonderful time at Reef Beach Resort. They had the most accommodating and friendliest staff! I will definitely come back again. I highly recommend!

Had a wonderful time at Reef Beach Resort. They had the most accommodating and friendliest staff! I will definitely come back again. I highly recommend!

Great place, good restaurant, friendly staff and the pool was a good spot to cool off. Great views right onto the beach. Very comfy and clean room and best selection of tv channels in the 4 hotel's I stayed at in siargao

Great place, good restaurant, friendly staff and the pool was a good spot to cool off. Great views right onto the beach. Very comfy and clean room and best selection of tv channels in the 4 hotel's I stayed at in siargao

The staff are very accommodating specially Marlon, John Bert, Juan and Joan and the manong guard at the gate. Not good about a reef resort, cannot be considered as a four star hotel. We reserved and paid early Jan.29 ,2019 and Checked in August 22, 2019, thinking we are to get a nicer room And view but unfortunately we were given a room near a room being renovated and painted which Paint is still Fresh and can we smell them In our room. That is not good for our lungs. We requested for a change of room but they told us no more available rooms .It’s good that we saw Marlon that night and we were transferred to a bachelors pad, downgraded but better than the first one. There were cockcroaches at the room coz they clean it only every two days, tissue papers are limited . No hand towels or even face towels. We don’t expect this kind of accommodation. We travel international and domestic but this is the worst experience so far. If not for their staff maybe we can rate them as two stars only. Photos of the hotel shown on line is totally different from that in person. Their food is good but pricey. With this experience , Will never book at Reef Resort ever.😞

I didn’t like the B1 room that we stayed. The bathroom smelled! The bidet was broken, it was leaking. The water on the sink in the bathroom stinks also. The kitchen cabinet smelled like cockroaches!

On the website offered appartement of 70 m2 We got one of 35 with uncomfortabel bed. Second night after long discusions a apartment of 48 m2 still not 70 .finally I found out there only 2 appartments of 70 m2 so we feld misled compensation 20 percent of the foodbill management very poor

On the website offered appartement of 70 m2 We got one of 35 with uncomfortabel bed. Second night after long discusions a apartment of 48 m2 still not 70 .finally I found out there only 2 appartments of 70 m2 so we feld misled compensation 20 percent of the foodbill management very poor