Check-in was not good. Our room was not ready when we arrived at 3:30 even we had reservations. We were told to come back in 45-50 minutes. When we did get to our room the key cards wouldn’t work so we had to go back to the front desk. On the second day of our stay, our room was never attended to. We had to go to the front desk to ask for fresh towels and toilet paper. While at the front desk, another person was also asking for clean towels since her room had not been attended to either.

The hairdryer was not working, ensured it was plugged in , pushed the reset button, the test button etc. Then called front desk and she said she can’t do anything, she has no clue where the hair dryers were and no clue as to where to look. I asked for maintenance.. she said no maintenance worker. I said my hair is wet and my kids hair is wet . She said , I don’t know what you want me to do. Honestly, maintanace should be on site . Or available. This was just a hair dryer what would happen for a bigger issue. But everything else was ok . Breakfast was ok and appreciated.

Great place!

The hairdryer was not working, ensured it was plugged in , pushed the reset button, the test button etc. Then called front desk and she said she can’t do anything, she has no clue where the hair dryers were and no clue as to where to look. I asked for maintenance.. she said no maintenance worker. I said my hair is wet and my kids hair is wet . She said , I don’t know what you want me to do. Honestly, maintanace should be on site . Or available. This was just a hair dryer what would happen for a bigger issue. But everything else was ok . Breakfast was ok and appreciated.

We came into the hotel, after a long drive from Cooperstown. It was very noisy, upon entering because of a big hockey group. Noise was supposed to be ended by 10 pm, but continued till at least 11:15, when I had to go to the desk and find the clerk to have him talk to the noisy group in the lounge area. The noise was reduced after that, but another thing, My channels 2-10 were scrambled and could not watch them. Mentioned to clerk the next day, but he said nothing. Please do not allow big groups to congregate till 11 pm in the lounge.

We came into the hotel, after a long drive from Cooperstown. It was very noisy, upon entering because of a big hockey group. Noise was supposed to be ended by 10 pm, but continued till at least 11:15, when I had to go to the desk and find the clerk to have him talk to the noisy group in the lounge area. The noise was reduced after that, but another thing, My channels 2-10 were scrambled and could not watch them. Mentioned to clerk the next day, but he said nothing. Please do not allow big groups to congregate till 11 pm in the lounge.

The staff were friendly and efficient right from check in to check out. The room was clean but could use some tender loving care, i.e. a piece of moisture stripping was missing from the bottom of the shower door and water ran out on the floor when showering. Bed was comfortable and the room was spacious. The location had easy access to the highways.

The staff were friendly and efficient right from check in to check out. The room was clean but could use some tender loving care, i.e. a piece of moisture stripping was missing from the bottom of the shower door and water ran out on the floor when showering. Bed was comfortable and the room was spacious. The location had easy access to the highways.

Nice quiet hotel

Nice quiet hotel

When we arrived everything seemed fine. It was late, we had been on the road all day so we were tired. In the morning, I noticed that a used bar of soap was in the shower and the shampoo offered were little travel bottles. I mentioned this to my family and thats when my son explained that his bed sheets were covered in chip crumbs. He noticed the night before and shook them off the bed but didn't say anything to us as we were just exhausted. This is absolutely disgusting and means that he slept in dirty sheets someone had used the prior night and likely we did too. Aparently the staff just pulled the comforter back on the bed and pulled the dirty towels out and replaced, hopefully with fresh ones. We will never know. Needless to say, we will never stay here again.

Bathroom light on with exhaust fan with noise no peace there . Light and fan should be separate. Small place of breakfast also breakfast was just so so

Bathroom light on with exhaust fan with noise no peace there . Light and fan should be separate. Small place of breakfast also breakfast was just so so

When we arrived everything seemed fine. It was late, we had been on the road all day so we were tired. In the morning, I noticed that a used bar of soap was in the shower and the shampoo offered were little travel bottles. I mentioned this to my family and thats when my son explained that his bed sheets were covered in chip crumbs. He noticed the night before and shook them off the bed but didn't say anything to us as we were just exhausted. This is absolutely disgusting and means that he slept in dirty sheets someone had used the prior night and likely we did too. Aparently the staff just pulled the comforter back on the bed and pulled the dirty towels out and replaced, hopefully with fresh ones. We will never know. Needless to say, we will never stay here again.

Our stay was good, it was relatively quiet, the staff were friendly. We didn't have any hand towels but plenty of wash clothes.

Our stay was good, it was relatively quiet, the staff were friendly. We didn't have any hand towels but plenty of wash clothes.

Great front desk help with dining suggestions and trouble with the key.

Great front desk help with dining suggestions and trouble with the key.

Bath towel was.like a rag

Bath towel was.like a rag

Comfort quiet location,,enjoyable

Comfort quiet location,,enjoyable

Conveniently located to the casino. Gas station next door. There are not a whole lot of restaurants in the vicinity, however there are several down the road. Beds are comfortable but very high off the floor. Difficult for older individuals to get in and out of bed. The continental breakfast was good.

Conveniently located to the casino. Gas station next door. There are not a whole lot of restaurants in the vicinity, however there are several down the road. Beds are comfortable but very high off the floor. Difficult for older individuals to get in and out of bed. The continental breakfast was good.

I was unable to make the trip due to unforeseen circumstances . I notified Hotels.com asking for a refund although I booked the reservation where no refunds were given.l. The agent was very kind and was to reach out to the hotel requesting the refund. I have never gotten a response.

The room was comfortable and clean.

I was unable to make the trip due to unforeseen circumstances . I notified Hotels.com asking for a refund although I booked the reservation where no refunds were given.l. The agent was very kind and was to reach out to the hotel requesting the refund. I have never gotten a response.

The room was comfortable and clean.

I have stayed at this hotel a few times before. I love the breakfast. This stay the breakfast was not as kept up as prior stays. The food was not refilled and the hot water and coffee not restocked. No tops for the coffee cups. I also forgot to bring my own pillow. The square overstuffed pillows in the rooms are hard to sleep on.

Close to casino/racetrack

Close to casino/racetrack

The carpet in our room looked like it hadn't been vacuumed in several days and the bathroom floor was disgusting. The mattress and boxsprings were terribly stained. The room smelled terrible. Several items were not in working order. When we got home we washed all of our clothes and our bags for fear of bedbugs. The Excellent rating for this hotel was absolutely not correct.