Service is very good. The hotel is very clean.Staff are very friendly.

The Okura was a 10/10 stay for my family and I. The hotel oozes luxury and elegance in every way. There was truly a sense of peace and calm as soon as you entered the lobby. However, the most appealing feature are the staff there. There is a helping hand, warm welcome or friendly smile in every interaction. It really lives up to traditional Japanese courtesy, which accompanies its spacious and luxurious rooms. Ours had amazing views of Tokyo, the Tokyo Tower and partial views of Tokyo Skytree. Location was walking distance to several Metro stations, e.g. Ginza line, Hibiya line. If you don’t mind walking then the Imperial PaIace and Gardens are not too far. I feel like I have really found our go-to sanctuary in busy Tokyo.

One of the best hotels we’ve ever stayed at. Large and quiet rooms with attentive staff. Most sights and restaurants require short cab rides, but some are within walking distance. Hotel is across the street from US Embassy.

One of the best hotels we’ve ever stayed at. Large and quiet rooms with attentive staff. Most sights and restaurants require short cab rides, but some are within walking distance. Hotel is across the street from US Embassy.

The best of best!! Excellent service.

The best of best!! Excellent service.

Brilliant hotel. What you sacrifice in terms of a quiet location are well presented comfortable rooms with excellent amenities and space. There are a variety of metro stations within a 800m walk and whilst there’s a little gradient it didn’t put us off. Would stay again

Brilliant hotel. What you sacrifice in terms of a quiet location are well presented comfortable rooms with excellent amenities and space. There are a variety of metro stations within a 800m walk and whilst there’s a little gradient it didn’t put us off. Would stay again

Staff was incompetent and rude. One of the worst check ins I have ever experienced. 5 star building. One star staff.

Staff was incompetent and rude. One of the worst check ins I have ever experienced. 5 star building. One star staff.

Lovely. calm hotel with absolutely impeccable service. It is truly luxurious in the quiet sense. What an oasis. The garden was beautiful, the walk to trains pleasant, and the amenities were excellent.

Lovely. calm hotel with absolutely impeccable service. It is truly luxurious in the quiet sense. What an oasis. The garden was beautiful, the walk to trains pleasant, and the amenities were excellent.

amazing - best property i’ve ever stayed at

amazing - best property i’ve ever stayed at

Amazing property with spacious rooms. You won’t regret it. Also, great views.

Amazing property with spacious rooms. You won’t regret it. Also, great views.

What an amazing stay. I loved the room, the service was friendly and attentive. From the little chocolates everyday to the smooth delivery of the newspapers in the morning, just wow.

What an amazing stay. I loved the room, the service was friendly and attentive. From the little chocolates everyday to the smooth delivery of the newspapers in the morning, just wow.

Loved the hotel, room spotless beautiful

Loved the hotel, room spotless beautiful

Sizable room, good service and cleanliness, warm greetings from all staff and very good concierge service.

Another 5 Star stay at Okura Tokyo - every detail taken care of and every room immaculate.

Sizable room, good service and cleanliness, warm greetings from all staff and very good concierge service.

good service, warm greetings, excellent rooms and view.

We have lived in Japan four times for a total of about 18 years. The Hotel Okura is our favorite hotel. Well located, it is a short taxi or Uber or subway to Ginza, Shibuya, Omote Sando, Palace. The rooms are world class with high ceilings and panoramic views. They are large with all possible amenities. The gym, sauna, steam, spa pools and workout pool are complementary and are the best I have been to in Asia. The restaurants are among the best in Tokyo from casual, to French to Chinese and of course Japanese (2). But the most impressive is )the staff. No request is too small, all are executed with grace and friendliness. From the doormen and women to the maids, to those at the gym, the concierge, and the restaurants the personal service is exquisite. Over my 35 years staying at hotel I have seen many wirld leaders there from US presidnts to royalty to pop stars. The OKURA can manage anything with discretion and grace.

We have lived in Japan four times for a total of about 18 years. The Hotel Okura is our favorite hotel. Well located, it is a short taxi or Uber or subway to Ginza, Shibuya, Omote Sando, Palace. The rooms are world class with high ceilings and panoramic views. They are large with all possible amenities. The gym, sauna, steam, spa pools and workout pool are complementary and are the best I have been to in Asia. The restaurants are among the best in Tokyo from casual, to French to Chinese and of course Japanese (2). But the most impressive is )the staff. No request is too small, all are executed with grace and friendliness. From the doormen and women to the maids, to those at the gym, the concierge, and the restaurants the personal service is exquisite. Over my 35 years staying at hotel I have seen many wirld leaders there from US presidnts to royalty to pop stars. The OKURA can manage anything with discretion and grace.

Wonderful hotel. 100% luxury and service

Truly exceptional property, staff and stay. The hotel is modern and beautifully designed. For first time Tokyo visitors, our stay exceeded our expectations in every level and we look forward to returning. Big thank you to Yoshimi and the rest of the Okura team (both Heritage and Prestige) for an unforgettable visit. Thank you for the care and hospitality!

Wonderful hotel. 100% luxury and service

Truly exceptional property, staff and stay. The hotel is modern and beautifully designed. For first time Tokyo visitors, our stay exceeded our expectations in every level and we look forward to returning. Big thank you to Yoshimi and the rest of the Okura team (both Heritage and Prestige) for an unforgettable visit. Thank you for the care and hospitality!

The Okura is wonderful. The staff are very responsive. The facilities, especially the spa and pool area, are second to none, the food is really high quality with lots of variety and the beds are incredibly comfortable. It's a favorite hotel for my husband and I. Our second time staying (with 8 days total at the Okura) and we will be back.

The Okura is wonderful. The staff are very responsive. The facilities, especially the spa and pool area, are second to none, the food is really high quality with lots of variety and the beds are incredibly comfortable. It's a favorite hotel for my husband and I. Our second time staying (with 8 days total at the Okura) and we will be back.