Lovely clean hotel Perfect location for train station and Utilita arena Friendly staff Great breakfast

Lovely clean hotel Perfect location for train station and Utilita arena Friendly staff Great breakfast

Helt greit litt dårlig at bosd på rommet ikke ble fjetnet hver dsg

Helt greit litt dårlig at bosd på rommet ikke ble fjetnet hver dsg

Great hotel

Great hotel

Helped when asked for early/ late check in and out. The server at the desk was helpful and friendly.

Helped when asked for early/ late check in and out. The server at the desk was helpful and friendly.

Clean, freindly hotel, great tasting breakfast included free in my booking room was reasonably spacious. Great hotel forcthe price paid

Lovely accessible room very clean. Staff very friendly and helpful

Everything was good but the heater didn’t work properly. We rang reception and they said they would bring a replacement but they didn’t.

Everything was good but the heater didn’t work properly. We rang reception and they said they would bring a replacement but they didn’t.

Not able to establish where drop off point was, which being disabled and using a stick proved challenging. Car park associated with hotel not the easiest to find. Two of the three lifts were not working on Sunday morning and the hotel was pretty busy Fixtures in bathroom ie sink need replacing

There wasn't anything that I didn't like, room was clean, and spacious, that is to say, it was not cramped. However there was not wasn't anything extra ordinary to set it aside from other budget hotels. I would stay there again as it was value for money.

Lifts not working had to use the stairs

We stayed one night for a concert in the city centre. It’s a 5 minute walk to the centre and has all of the amenities you need. Ask for an odd numbered room on the 19th floor if you want good views.

We stayed one night for a concert in the city centre. It’s a 5 minute walk to the centre and has all of the amenities you need. Ask for an odd numbered room on the 19th floor if you want good views.

Excellent service. The receptionist named Daniel was very welcoming and calm and helpful when I was checking in. Definitely will be coming back soon

It was my first solo hotel trip and right from the moment i got though the door i felt safe and comfortable. The receptionist was very kind and understanding and gave me plenty of time and answered all my questions, the room was spacious and comfy (apart from the couch/sofarbed) i was very happy to find out the smart tv had both youtube and Netflix and bed was very comfy. The breakfast/bar was nice and it was convenient for the bar to stay open till 1am as a night cap to a busy day. The ease to call a taxi from the hotel simply by pressing a button was very handy. If i ever end up in Birmingham i will definitely be considering this hotel, especially as its conveniently within a 10 minute wilk from stores pubs and restaurants.

booked two single beds room but not available during check-in. Need to accept sofa bed but no apology.

booked two single beds room but not available during check-in. Need to accept sofa bed but no apology.

Thank you to Loyal and the whole team for giving us such a warm welcome. The first room we were assigned to wasn't clean , but upon speaking to the team, Loyal swiftly got us another room and helped us to move our luggage. A bit of chaos during breakfast as there wasn't enough seating, but staff was swift to clear tables when it became available.

Thank you to Loyal and the whole team for giving us such a warm welcome. The first room we were assigned to wasn't clean , but upon speaking to the team, Loyal swiftly got us another room and helped us to move our luggage. A bit of chaos during breakfast as there wasn't enough seating, but staff was swift to clear tables when it became available.

Had an absolute ball, both my and my friend really enjoyed our stay here only thing I will say is the parking was not easy to find and actually thought it was hidden if anything, if you stay in the hotels parking it 14.50 for 24 hours we parked in the only car park we could find with it being right next to the hotel it made sense thinking it was there car park and it cost 31 something and that’s still not bad just think there should be better directions to this hotels parking overall stay was amazing though! Would definitely stay again

Had an absolute ball, both my and my friend really enjoyed our stay here only thing I will say is the parking was not easy to find and actually thought it was hidden if anything, if you stay in the hotels parking it 14.50 for 24 hours we parked in the only car park we could find with it being right next to the hotel it made sense thinking it was there car park and it cost 31 something and that’s still not bad just think there should be better directions to this hotels parking overall stay was amazing though! Would definitely stay again

Meal availability in the evenings, not advertised of times or they are available. Information about the hotel in the room wasn't available times of breakfast etc. Breakfast, options limited no yoghurts. Room small for family difficulty in getting to the window. Staff are polite.

Meal availability in the evenings, not advertised of times or they are available. Information about the hotel in the room wasn't available times of breakfast etc. Breakfast, options limited no yoghurts. Room small for family difficulty in getting to the window. Staff are polite.

Lovely room, breakfast was ok, customer service was good. Good value last minute booking.

Lovely room, breakfast was ok, customer service was good. Good value last minute booking.

Great location for the city centre. The room was well cleaned and in good condition. Reception staff are not very friendly but apart from that it’s a great hotel.

Great location for the city centre. The room was well cleaned and in good condition. Reception staff are not very friendly but apart from that it’s a great hotel.

Adi from reception was brilliant but check out was at 11am why did housekeeping knock on my door at 9.30am wake me up and try enter the room? Absolutely ruined the trip for me - I’m sure they get given a sheet showing which rooms are occupied etc - they knocked and woke me up at 9.30am!! I didn’t answer the door when they knocked and they thought they could come in? Bad service!!