Honestly this was really oversold and under delivered. Booked this as a romantic getaway with husband and was left so so disappointed. Firstly, booked this due to the "hot tub"..please know this is not a hot tub. A hot tub is defined as aerated water and this was simply an outdoor bath with 2 taps in the pouring rain (REALLY). Unable to use for our trip which was the sole reason for booking. Bar not open due to private celebrations - was given the option of drinking in the pizza room overlooking the spa and people in very unflattering attire. (Naturally as the location overlooks the cold pool). Wouldn't of minded so much but the area itself was completely lacking in ambiance and not very appealing. As another reviewer said, it's literally just a golf course and spa. It's not a hotel, not a hot tub and due to our disappointment we checked out at 8.30 and didn't even check out the "complimentary" breakfast as we saw the night before that hot food had an additional charge. Left the room a few times and had a lovely evening in Morrisons and then the nearby petrol station. Really really not worth the £220 I paid. I contacted hotels.com to explain how disappointed I was and they said they sent through a service request and the resort must respond in 74 hours..... Well this was bank holiday Monday and I'm writing this on Sat which has now been over 96 working hours so I guess that was a lie too.

Honestly this was really oversold and under delivered. Booked this as a romantic getaway with husband and was left so so disappointed. Firstly, booked this due to the "hot tub"..please know this is not a hot tub. A hot tub is defined as aerated water and this was simply an outdoor bath with 2 taps in the pouring rain (REALLY). Unable to use for our trip which was the sole reason for booking. Bar not open due to private celebrations - was given the option of drinking in the pizza room overlooking the spa and people in very unflattering attire. (Naturally as the location overlooks the cold pool). Wouldn't of minded so much but the area itself was completely lacking in ambiance and not very appealing. As another reviewer said, it's literally just a golf course and spa. It's not a hotel, not a hot tub and due to our disappointment we checked out at 8.30 and didn't even check out the "complimentary" breakfast as we saw the night before that hot food had an additional charge. Left the room a few times and had a lovely evening in Morrisons and then the nearby petrol station. Really really not worth the £220 I paid. I contacted hotels.com to explain how disappointed I was and they said they sent through a service request and the resort must respond in 74 hours..... Well this was bank holiday Monday and I'm writing this on Sat which has now been over 96 working hours so I guess that was a lie too.

Excellent service and very professional staff always willing to help Very clean rooms and very quite The gym is great with a decent amount of equipment and the restaurant has great food options

Excellent service and very professional staff always willing to help Very clean rooms and very quite The gym is great with a decent amount of equipment and the restaurant has great food options

Amazing place! Stayed in a spa room and it was lovely. Bed was the best I've ever had in a hotel, great view of the lake and close to the bar, restaurant & spa. Both the restaurant and bar were very friendly, lovely food in the restaurant. Would definitely visit again

Amazing place! Stayed in a spa room and it was lovely. Bed was the best I've ever had in a hotel, great view of the lake and close to the bar, restaurant & spa. Both the restaurant and bar were very friendly, lovely food in the restaurant. Would definitely visit again

Amazing place to stay. Very beautiful and very comfortable and staff amazing

Amazing place to stay. Very beautiful and very comfortable and staff amazing

Beautiful stay at Laceby Manor so peaceful and quiet. Absolutely enjoyed sitting in the bath on the balcony overlooking the pond and golf course. Even saw 2 roe deer perambulating across the course. It's nice to see that a hotel can provide enough hot water for a bath. The staff were so welcoming and lovely, nothing was too much to ask. Restaurant was excellent too, nothing to complain about! Thanks for a wonderful stay!

Beautiful stay at Laceby Manor so peaceful and quiet. Absolutely enjoyed sitting in the bath on the balcony overlooking the pond and golf course. Even saw 2 roe deer perambulating across the course. It's nice to see that a hotel can provide enough hot water for a bath. The staff were so welcoming and lovely, nothing was too much to ask. Restaurant was excellent too, nothing to complain about! Thanks for a wonderful stay!

I booked this hotel as an anniversary celebration. The listing looked great, with the room being described as a Spa Suite. The room was lovely and the grounds very well presented. My issue upon arrival was to learn that access to the pools was NOT included in the stay and was an additional cost of £99 per person per access. I had to raise a complaint whilst there and got zero help from hotels.com - other than them speak to the hotel to confirm it was an error in their listing. After 2 hours of complaining ( with the hotel blaming hotels.com and vice versa), we managed to get an hour in the pools. The spa is beautiful, but we feel completely miss sold on what we were getting. Had we known, we wouldn't have chosen a 5 hour round trip to a essentially a nice hotel room. On return, I asked hotels.com to raise an official complaint, but the hotel has not returned any calls to them, so hence me having no alternative but to leave this review. The hotel has since updated the listing, to change the names of the rooms from Spa Suite to deluxe rooms and added their are extra fees for the pool access. I'm pleased they have rectified the listing, but I was still completely miss sold and haven't been able to reach a resolution with the hotel.

I booked this hotel as an anniversary celebration. The listing looked great, with the room being described as a Spa Suite. The room was lovely and the grounds very well presented. My issue upon arrival was to learn that access to the pools was NOT included in the stay and was an additional cost of £99 per person per access. I had to raise a complaint whilst there and got zero help from hotels.com - other than them speak to the hotel to confirm it was an error in their listing. After 2 hours of complaining ( with the hotel blaming hotels.com and vice versa), we managed to get an hour in the pools. The spa is beautiful, but we feel completely miss sold on what we were getting. Had we known, we wouldn't have chosen a 5 hour round trip to a essentially a nice hotel room. On return, I asked hotels.com to raise an official complaint, but the hotel has not returned any calls to them, so hence me having no alternative but to leave this review. The hotel has since updated the listing, to change the names of the rooms from Spa Suite to deluxe rooms and added their are extra fees for the pool access. I'm pleased they have rectified the listing, but I was still completely miss sold and haven't been able to reach a resolution with the hotel.

friendly staff free carparking nice clean spacious room nice views and outside bath to relax and nice and fresh breakfast and dinner dining experience.

friendly staff free carparking nice clean spacious room nice views and outside bath to relax and nice and fresh breakfast and dinner dining experience.