The room was poorly maintained. The shower was impossible to control - it was either scalding hot or cold. In addition, the shower water pressure was really low to the point where I had to finish washing my hair in the sink. After complaining, the shower pressure improved but temperature control was still impossible. I was promised a bath towel change every day but it didn't happen. The outlet in the bathroom did not work, making it difficult to dry and style your hair. These folks are charging a premium rate for a sub par room - customer service is not a priority. Last point... there is no front desk at this facility. They send you instructions on how to get in and what your room number is. After paying, you never see any staff during your stay.

The room was poorly maintained. The shower was impossible to control - it was either scalding hot or cold. In addition, the shower water pressure was really low to the point where I had to finish washing my hair in the sink. After complaining, the shower pressure improved but temperature control was still impossible. I was promised a bath towel change every day but it didn't happen. The outlet in the bathroom did not work, making it difficult to dry and style your hair. These folks are charging a premium rate for a sub par room - customer service is not a priority. Last point... there is no front desk at this facility. They send you instructions on how to get in and what your room number is. After paying, you never see any staff during your stay.

This was a nice place to stay. Very close to the walking/shopping/restaurant area of Ponta Delgada. Management company were VERY easy to reach with information and were super helpful and kind. The room was clean and comfortable, and the common areas were also very clean and lovely. Other guests were friendly as well :)

This was a nice place to stay. Very close to the walking/shopping/restaurant area of Ponta Delgada. Management company were VERY easy to reach with information and were super helpful and kind. The room was clean and comfortable, and the common areas were also very clean and lovely. Other guests were friendly as well :)

We were rebooked to Casa Atheneu a few days before arrival. First of all, the staff is very friendly and helpful. The hotel is an older building, our room sometimes smells musty. However it was very clean. Breakfast is the same all days and does not fit to the pictures on the website. In our room it was pretty noisy from the street. It is o.k. for some days but not for a longer stay.

We were rebooked to Casa Atheneu a few days before arrival. First of all, the staff is very friendly and helpful. The hotel is an older building, our room sometimes smells musty. However it was very clean. Breakfast is the same all days and does not fit to the pictures on the website. In our room it was pretty noisy from the street. It is o.k. for some days but not for a longer stay.

The sheets were very poor quality.. they were scratchy.. and I think the matress had seen better days.. the coils were shot.

The sheets were very poor quality.. they were scratchy.. and I think the matress had seen better days.. the coils were shot.