Poor Buffet Breakfast Service due to lack of waiting staff, my advise to the management to not overburden the existing staff, they should increase the people in direct service rather than just focusing on welcoming only.

Poor Buffet Breakfast Service due to lack of waiting staff, my advise to the management to not overburden the existing staff, they should increase the people in direct service rather than just focusing on welcoming only.

Property under maintenance, they not informed us , we booked for 2 nights but we checkout before 1 night, hotel digging in garden but no sign board for instructions and not informing us at time of booking, not value for money.

Property under maintenance, they not informed us , we booked for 2 nights but we checkout before 1 night, hotel digging in garden but no sign board for instructions and not informing us at time of booking, not value for money.

Some services were beyond excellent some weren’t. I sometimes had to wait for a cart for almost 10 mins, the drivers of the golf carts are there but don’t seem in any haste to cart people up n down to the entrance of the hotel, which is sad!! A shout out to Kishore and Dipti Mongia for their awesome assistance in the breakfast area!!

Some services were beyond excellent some weren’t. I sometimes had to wait for a cart for almost 10 mins, the drivers of the golf carts are there but don’t seem in any haste to cart people up n down to the entrance of the hotel, which is sad!! A shout out to Kishore and Dipti Mongia for their awesome assistance in the breakfast area!!

The hotel didn’t have the bookings when we reached. They made us wait for an hour before they gave us the rooms. Also, they didn’t give us the promised rooms which were already paid for on hotels.com, and instead of upgrading us to a better category, they actually put us in a category lower which was the base category. I am a good Member of both hotels.com and Marriott, and I do not understand this kind of service from a hotel of this stature. It is never about the mistakes that happen, but how they are dealt with and what solutions are provided.

The hotel didn’t have the bookings when we reached. They made us wait for an hour before they gave us the rooms. Also, they didn’t give us the promised rooms which were already paid for on hotels.com, and instead of upgrading us to a better category, they actually put us in a category lower which was the base category. I am a good Member of both hotels.com and Marriott, and I do not understand this kind of service from a hotel of this stature. It is never about the mistakes that happen, but how they are dealt with and what solutions are provided.

It was supposed to be a couples retreat but did not turn out so. We booked a cottage room. Causes of concern 1.) Cleanliness and hygiene go for a toss when you find a live cockroach in the mini bar 2.) Safety was another issue. Please check if there is an event taking place at the property before booking. We had to suffer through the effects of Sunburn. We had a drunk and wet stranger knocking on our door at the middle of the night asking if this was the W.. called the security and they eventually caught him .. but it’s not what you expect from a 5 star hotel 3.) the lights will randomly switch on and off .. so be prepared for your electronic equipments to get messed up

It was supposed to be a couples retreat but did not turn out so. We booked a cottage room. Causes of concern 1.) Cleanliness and hygiene go for a toss when you find a live cockroach in the mini bar 2.) Safety was another issue. Please check if there is an event taking place at the property before booking. We had to suffer through the effects of Sunburn. We had a drunk and wet stranger knocking on our door at the middle of the night asking if this was the W.. called the security and they eventually caught him .. but it’s not what you expect from a 5 star hotel 3.) the lights will randomly switch on and off .. so be prepared for your electronic equipments to get messed up

Good to stay and service, very kind of staff members...

Good to stay and service, very kind of staff members...

The ambience and facilities in the property is great. The most wonderful things about the property is greeneries. I mean good space is left for greenery. That's simply beautiful to look around. Other internal facilities are really admirable. The let down are the taste at the restaurant. Took package for all meals. Lunch buffet was quite ordinary especially for vegetarians not much options. Gravies are non spicy and mostly tasteless. Few staffs are very friendly and customer oriented but remaining half of the staff at restaurant are lethargic. They don't clear used plates. Everything is messy on the table. However breakfast buffet is excellent. Lunch and dinner buffet are a big let down. Lots of reminders required for filling water and to clean up. The person who allots table is simply careless. They allot table almost very close to each other without mindful of covid situation inspite of so many tables being vacant. Also outside my room corridor was quite shabby and unclean. Water spors and dirt outside room. In the bathroom didn't get hot water as some issues were not detected. In short, few areas like staff friendliness needs to improve at dining. Food taste, options need to improve. Apart from few let downs property, ambience, location and internal facilities are really good. Thanks

The ambience and facilities in the property is great. The most wonderful things about the property is greeneries. I mean good space is left for greenery. That's simply beautiful to look around. Other internal facilities are really admirable. The let down are the taste at the restaurant. Took package for all meals. Lunch buffet was quite ordinary especially for vegetarians not much options. Gravies are non spicy and mostly tasteless. Few staffs are very friendly and customer oriented but remaining half of the staff at restaurant are lethargic. They don't clear used plates. Everything is messy on the table. However breakfast buffet is excellent. Lunch and dinner buffet are a big let down. Lots of reminders required for filling water and to clean up. The person who allots table is simply careless. They allot table almost very close to each other without mindful of covid situation inspite of so many tables being vacant. Also outside my room corridor was quite shabby and unclean. Water spors and dirt outside room. In the bathroom didn't get hot water as some issues were not detected. In short, few areas like staff friendliness needs to improve at dining. Food taste, options need to improve. Apart from few let downs property, ambience, location and internal facilities are really good. Thanks

Could not check in as the hotel could not find my booking. The stay was fully paid in advance.

Could not check in as the hotel could not find my booking. The stay was fully paid in advance.

Wonderful

Wonderful

Service was not that great!! It was better earlier, it has gone down now.

Service was not that great!! It was better earlier, it has gone down now.

Clean property. Cab rides from the property are expensive

Clean property. Cab rides from the property are expensive

location overall ambience color choice of property night lighting

location overall ambience color choice of property night lighting

Property met all my expectations. The only thing that was slightly off was the ease of access to the beach front

Property met all my expectations. The only thing that was slightly off was the ease of access to the beach front

The location of the property is excellent. There is lots of greenery around. Views from the Rock pool are amazing but nothing unique. Spa is really good.

The location of the property is excellent. There is lots of greenery around. Views from the Rock pool are amazing but nothing unique. Spa is really good.

Awesome property, we are happy to stay in w goa vagator and all staffs are very helpful and friendly. what I can say superb and the shef one mr. Jerin Thomas he is very helpful for me to order our traditional South Indian food

Awesome property, we are happy to stay in w goa vagator and all staffs are very helpful and friendly. what I can say superb and the shef one mr. Jerin Thomas he is very helpful for me to order our traditional South Indian food

Great place to chill, unwind and relax !! Rooms are comfy, location is great with amazing views of the Arabian Sea and staff is super helpful,

Great place to chill, unwind and relax !! Rooms are comfy, location is great with amazing views of the Arabian Sea and staff is super helpful,