Great location. Some minor cosmetic issues with the unit itself but kept clean. Staff was attentive but have limited servicing hours. Responses may be delayed depending on when your questions are sent. One little negative is that there is no elevator. This is expected , however, as most locations in city center will not have elevators unless staying in a hotel. I planning on staying in units 8 or above, be prepared to walk up multiple flights of stairs with luggage.

Very kind and helpful staff. Can only recommend.

Nice property and helpful staff. Great value stay for the cost. I would stay there again.

The staff here were so incredibly nice and quick to respond to any questions or requests we had. We communicated via Whats ap (text) and that was convenient with the cell phone plan we purchased at the airport. There was no one at the concierge desk at this location but it didn’t matter with the convenience of texting when necessary. The facility is clean and the room was spacious and bright. The only negative were all the stairs to get to the upper floor for senior guests. Something to keep in mind if you are unable to climb up 2 flights of stairs with your luggage by yourself. The location is right in the city centre with lots of shops and restaurants all around. It is also close to the airport bus stop (5 min walk) and literally a 5 minute walk to the board walk/boats and all the restaurants along the water. The area was safe and definitely had all the cultural beauty surrounding it. We were just 5 mins away from where they had the beer fest/dj/welcome gates. Overall, great location, lovely place to stay, great staff and service.

First the bad: Check-in is a hassle if you don’t have wifi or data. Expected to message them upon arrival for them to let you in. If you don’t have wifi you can’t easily message. I had messaged asking if I can check in early. They said no, which was fine. I showed up right at 2, messaged them but no answer for 4min. I called and they finally came by (they aren’t at the apartments but a few minutes away). Getting wifi to message and call for me who did not want to pay for data overseas was an issue. Also, parking is an issue. You have to go a few streets over to find parking. The good: Clean property, spacious and beautiful rooms. They had wine in the room for us and some water, which was really nice.

Lovely and clean room in a great part of Ponta Delgada close to cafes, grocery stores. And the water!!

Very clean, very quiet and all round great stay!

Very clean, lovely decor and architecture, but basic amenities like shampoo/lotion or even coffee pods for the coffee maker not available. Full kitchen but no salt, pepper, cooking oil, etc. Room to improve!

I found the arrival and check in a little complicated, but otherwise everything else was fine.

He probably is much more pleasant in the summer very humid walls were wet but overall an OK place if you’re on the budget

My flight got cancelled and they did not give me an option of reimbursment or voucher, despite advising 11 days before the date.

Casa do Mercado is a beautiful property but the service was not good. I booked my stay with breakfast but did not receive it. I didnt receive any instruction on how breakfast was served. I saw that other guests had breakfast delivered outside their room but none was delivered outside my room. I wasted money by booking breakfast which was never received. Coffee machine in room had no coffee, water bottle in room was empty and not refilled. WIFI poor.

The facilities are amazing, perfect location, clean and roomy. I would recommend this property for any length of stay.

Great location. Very clean and close to everything.

I really enjoyed staying at This hotel. It was right in the centre of Ponta Delgada. Everything we needed was within walking distance.

I didnt stay , my flight was cancelled from Flores Island to Sao Miguel Island , an email from Sata airlines was immediately sent to the hotel and Sata airlines also immediately called the property to inform about the flight cancellation due to a storm . At the same time Hotels gold team made a phone call and explained the situation asking for the refund ( booking was made on the previous night) or at least to change the reservation date for the next day but the manger was not open to any solution except for keeping the money and to follow the cancellation policy ,black and white word by word. I also called the property manager but i received the same answer , cancellation or another date is not possible ,i will just keep the money . Never this happenned before anywhere else in the world , usually in special conditions a hotel manager understands that a flight cancellation due to bad weather is something unexpected and different from a no show but this Azorean hotel ,that i am sure sometimes has the same issue when flying to mainland due to frequent bad weather in the middle of the atlantic, had no mercy , money money money !

We had a very nice stay. The host was super nice

Room was just as pictured. Clean, updated, and comfortable. I arrived very late and check-in directions were easy. Location was excellent!