First large issue is waking up at 6am, trying to take a hot shower and after 30 minutes realizing that just isn’t going to happen as both knobs only come out cold. Call to the front desk (after I had walked down and confirmed the left knob turns on the hot) and I was told 9am would be the soonest someone can look at the shower. I leave at 8:30am for an appointment so I just don’t get to shower today. Biggest complaint is their food and beverage policy. I plan on being here through Saturday (strongly reconsidering at this point) and to not be able to bring any food or drink into my room is ridiculous. So no fridge, no microwave, just their hotel’s own spot downstairs. Most disappointing when you arrive to your 3pm check in and the room is hot and stuffy because the AC machine isn’t turned on by staff prior to your arrival. Overall, there are better places for the price, close to the actual beach and things to do. I’ve only taken two Ubers here, but to get to the nearby restaurant & back at the Marriot it cost me MX$200 total. Hard to tell from the photo but the downstairs lobby pool was empty when I checked in the first day, but this did get fixed the second day! Coming back after having a dentist appointment the whole day and the water still did not work. The front desk told me “there’s hot water in the hotel” as if that was my concern. His solution given was he’s waiting on information to reset the water heaters… full review on google. Read the reviews!

First large issue is waking up at 6am, trying to take a hot shower and after 30 minutes realizing that just isn’t going to happen as both knobs only come out cold. Call to the front desk (after I had walked down and confirmed the left knob turns on the hot) and I was told 9am would be the soonest someone can look at the shower. I leave at 8:30am for an appointment so I just don’t get to shower today. Biggest complaint is their food and beverage policy. I plan on being here through Saturday (strongly reconsidering at this point) and to not be able to bring any food or drink into my room is ridiculous. So no fridge, no microwave, just their hotel’s own spot downstairs. Most disappointing when you arrive to your 3pm check in and the room is hot and stuffy because the AC machine isn’t turned on by staff prior to your arrival. Overall, there are better places for the price, close to the actual beach and things to do. I’ve only taken two Ubers here, but to get to the nearby restaurant & back at the Marriot it cost me MX$200 total. Hard to tell from the photo but the downstairs lobby pool was empty when I checked in the first day, but this did get fixed the second day! Coming back after having a dentist appointment the whole day and the water still did not work. The front desk told me “there’s hot water in the hotel” as if that was my concern. His solution given was he’s waiting on information to reset the water heaters… full review on google. Read the reviews!

Love the place, the restaurant is a plus and the staff was very friendly.

Love the place, the restaurant is a plus and the staff was very friendly.

We had a late check in of 11:30pm. It was very easy to check in. Hotel staff was nice. Close to Cancun Airport.

It is a small property with limited entertainment available. There isn't anything within walking distance and you can't bring outside food in. They do have a very small restaurant that has decent food. They advertised a bar but i didn't see it in operation. The place is outdated. Television remote codes didn't work. I only stayed a night and left early so i didn't notify staff of any issues.

It is a small property with limited entertainment available. There isn't anything within walking distance and you can't bring outside food in. They do have a very small restaurant that has decent food. They advertised a bar but i didn't see it in operation. The place is outdated. Television remote codes didn't work. I only stayed a night and left early so i didn't notify staff of any issues.

Would not recommend. The only nice thing about my stay was the cook and her 2 sweet daughters

Would not recommend. The only nice thing about my stay was the cook and her 2 sweet daughters

The area was very isolated and pretty scary, but once we were inside the Villa Property everything was really good.

The area was very isolated and pretty scary, but once we were inside the Villa Property everything was really good.

Hotel is an Oasis of Peace. Very good service, very safe and calm environment. The food in the restaurant could be better but nobody's perfect.

Hotel is an Oasis of Peace. Very good service, very safe and calm environment. The food in the restaurant could be better but nobody's perfect.

Nice big garden with swimming pool. Quiet. Included breakfast is small but sufficient. You can order extra good for breakfast. Rooms nog and clean.

Nice big garden with swimming pool. Quiet. Included breakfast is small but sufficient. You can order extra good for breakfast. Rooms nog and clean.

nice place

nice place

The room was clean.

The room was clean.

Its good

Its good

Very clean room, nice hotel atmosphere, friendly staff, all for a good price.

Very clean room, nice hotel atmosphere, friendly staff, all for a good price.

very close to the airport with everything you need when ever your flight changes.

The air conditioning was poor,and had no running water 2X morning in a row. Couldn't shower go to the bathroom nothing. How we're they cooking and had no water to even wash their hands. Would not go back and definitely won't recommend anyone...

The air conditioning was poor,and had no running water 2X morning in a row. Couldn't shower go to the bathroom nothing. How we're they cooking and had no water to even wash their hands. Would not go back and definitely won't recommend anyone...

very close to the airport with everything you need when ever your flight changes.

The hotel was small and quiet which we loved. The pool and outdoor area is perfect to hang out in. He restaurants had good food and drinks and was affordable.

The hotel was small and quiet which we loved. The pool and outdoor area is perfect to hang out in. He restaurants had good food and drinks and was affordable.

I liked everything about this villa

I liked everything about this villa

Nothing