Clean room, excellent service

Clean room, excellent service

The room, hotel and staff were fine. The breakfast was surprisingly bad, even worse than a Best Western if you can imagine that. And I am not a picky eater or gourmet, I eat all kinds of crap when traveling. Both the cheese omelette and sausage patty had the consistency and taste of dry cardboard. I did not think that was even possible! This was not consistent with what I expect of a Hampton for $200/night, so spend a few bucks more on real breakfast food please.

The room, hotel and staff were fine. The breakfast was surprisingly bad, even worse than a Best Western if you can imagine that. And I am not a picky eater or gourmet, I eat all kinds of crap when traveling. Both the cheese omelette and sausage patty had the consistency and taste of dry cardboard. I did not think that was even possible! This was not consistent with what I expect of a Hampton for $200/night, so spend a few bucks more on real breakfast food please.

We were visiting family in the area and then heading to Disneyland. We really only needed our rooms for our two nighttime stays and the nice breakfast in the morning.

We were visiting family in the area and then heading to Disneyland. We really only needed our rooms for our two nighttime stays and the nice breakfast in the morning.

After extending my stay for several nights one night at a time and paying for each night with the front desk confirming, they told me I owed for the extra nights when extending for one more night. I explained that I already paid and showed them my credit card activity. They wouldnt budge and called me after I went to work and confirmed that they show I owed for the added nights. The front desk person kept saying she understood what I was saying about already paying and the points I was making and my frustration, but she didnt understand. I went to the property to gather my things and to cancel the final night. They then called me while I was at lunch and apologized and said I was correct and didnt owe for any nights as they saw their mistake etc. I asked to be compensated, perhaps to come back for a free night as i hadnt booked elsewhere and all they gave me was 2 nights of free parking. I have never been disrespected like this from a hotel. They were completely in the wrong and wouldnt budge even with clear evidence that I was in the right and was paid up on my stay. This left a bad taste in my mouth and I now have no desire to patronize this unscrupulous and unforgiving establishment. This is one of my favorite local hotels that has always been a reasonable priced and friendly place and now I have to cross them off my list. I am very disappointed and offended.

After extending my stay for several nights one night at a time and paying for each night with the front desk confirming, they told me I owed for the extra nights when extending for one more night. I explained that I already paid and showed them my credit card activity. They wouldnt budge and called me after I went to work and confirmed that they show I owed for the added nights. The front desk person kept saying she understood what I was saying about already paying and the points I was making and my frustration, but she didnt understand. I went to the property to gather my things and to cancel the final night. They then called me while I was at lunch and apologized and said I was correct and didnt owe for any nights as they saw their mistake etc. I asked to be compensated, perhaps to come back for a free night as i hadnt booked elsewhere and all they gave me was 2 nights of free parking. I have never been disrespected like this from a hotel. They were completely in the wrong and wouldnt budge even with clear evidence that I was in the right and was paid up on my stay. This left a bad taste in my mouth and I now have no desire to patronize this unscrupulous and unforgiving establishment. This is one of my favorite local hotels that has always been a reasonable priced and friendly place and now I have to cross them off my list. I am very disappointed and offended.