Good location in town and by the river, very spacious rooms, we would happily stay again

Good location in town and by the river, very spacious rooms, we would happily stay again

Size of room

Size of room

Beautiful spot.

Close to everything and friendly service

Close to everything and friendly service

Beautiful spot.

Communication was excellent when accessing after hours.

Communication was excellent when accessing after hours.

Great management and friendly staff. Very easy check in . I would recommend this property to anyone seeking a stay in beautiful Ballina.

Great management and friendly staff. Very easy check in . I would recommend this property to anyone seeking a stay in beautiful Ballina.

I found this to be a great location and nice place to stay. There were 2 things that stopped me from giving a 5 star review. Firstly, Throughout the place there was a very strong smell of tobacco. This was an obvious smell inside the lifts and walking through the corridor to my room. I had to close my windows and doors to stop the smell from entering my room. Secondly, I found clothes hanging on the back of the bathroom door from the previous occupants. This raises questions to how much attention the cleaners take when preparing the room for the next guest. Besides the two negative feedbacks, I would book here again hoping for a better experience.

I found this to be a great location and nice place to stay. There were 2 things that stopped me from giving a 5 star review. Firstly, Throughout the place there was a very strong smell of tobacco. This was an obvious smell inside the lifts and walking through the corridor to my room. I had to close my windows and doors to stop the smell from entering my room. Secondly, I found clothes hanging on the back of the bathroom door from the previous occupants. This raises questions to how much attention the cleaners take when preparing the room for the next guest. Besides the two negative feedbacks, I would book here again hoping for a better experience.

Property is old. Back street view

Property is old. Back street view

The overall stay was very enjoyable. It may have been even better if I could have found Twenty Nine (apparently restaurant onsite & room service). Unfortunately, i did not find it after phone calls & questioning the restaurant downstairs. The menu sounded delicious too!

The overall stay was very enjoyable. It may have been even better if I could have found Twenty Nine (apparently restaurant onsite & room service). Unfortunately, i did not find it after phone calls & questioning the restaurant downstairs. The menu sounded delicious too!

Both places are great

Both places are great

Apart from the bed in apartment 301, it was a lovely stay. Away accommodation never has comfy seating in the lounge, and no exception here. But that bed could have been replaced 20 years ago! Otherwise, lovely stay on all counts.

Apart from the bed in apartment 301, it was a lovely stay. Away accommodation never has comfy seating in the lounge, and no exception here. But that bed could have been replaced 20 years ago! Otherwise, lovely stay on all counts.

Grear

Grear

Nothing like it used to be under previous management! Arrived late at night to a room with about three sheets of toilet paper in roll and no more in cupboards and no free-to-air tv channels. Mentioned to reception next day … two rolls of paper delivered and put on desk near door, but no effort to address tv other than put “instructions” (which don’t match the tv controls by the way!) on top of the rolls! Really poor effort! Daily Housekeeping was supposed to be included - it occurred once only in a three night stay and consisted of making bed and changing towels - no vacuum, cleaning bathrooms etc. Hygiene not a priority at all. Room 405 was incredibly noisy. Industrial bins emptied in alley behind the building at 4am each morning and could hear band at hotel until midnight as well. None of these things are necessarily the hotel’s fault, but these were nothing compared to the 630am wake-up from a fire alarm in the building. After 10 minutes of not seeing a fire warden or getting any instructions, I called the emergency reception number … they did not even know an alarm was going off so I had to hold phone up for them to hear it. Their response - “you can head to the street if you are worried” … but can’t use the lift and no way to get out of fire stairs until basement … which then has no way to get to street unless you are in a car so it triggers the automatic door! No fire warden, no instructions - they just didn’t care! Used to be so much better … not recommended now!

Nothing like it used to be under previous management! Arrived late at night to a room with about three sheets of toilet paper in roll and no more in cupboards and no free-to-air tv channels. Mentioned to reception next day … two rolls of paper delivered and put on desk near door, but no effort to address tv other than put “instructions” (which don’t match the tv controls by the way!) on top of the rolls! Really poor effort! Daily Housekeeping was supposed to be included - it occurred once only in a three night stay and consisted of making bed and changing towels - no vacuum, cleaning bathrooms etc. Hygiene not a priority at all. Room 405 was incredibly noisy. Industrial bins emptied in alley behind the building at 4am each morning and could hear band at hotel until midnight as well. None of these things are necessarily the hotel’s fault, but these were nothing compared to the 630am wake-up from a fire alarm in the building. After 10 minutes of not seeing a fire warden or getting any instructions, I called the emergency reception number … they did not even know an alarm was going off so I had to hold phone up for them to hear it. Their response - “you can head to the street if you are worried” … but can’t use the lift and no way to get out of fire stairs until basement … which then has no way to get to street unless you are in a car so it triggers the automatic door! No fire warden, no instructions - they just didn’t care! Used to be so much better … not recommended now!

We stayed in a two bedroom unit with river view. It was huge and very comfortable. Air con was great as well.

We stayed in a two bedroom unit with river view. It was huge and very comfortable. Air con was great as well.

Friendly staff on check in. Clean room. Walking distance to CBD

Friendly staff on check in. Clean room. Walking distance to CBD

Lovely spot, great livable spaces

Lovely spot, great livable spaces