Great Old Style Mexico hotel, close to the beach. We loved our stay!

Great Old Style Mexico hotel, close to the beach. We loved our stay!

its super noise all night outside the hotel and the internet wifi is so weak that you will not be able to stream anything nor able to do any work on a laptop if required.

its super noise all night outside the hotel and the internet wifi is so weak that you will not be able to stream anything nor able to do any work on a laptop if required.

Wonderful staff and charming hotel. It's a little loud in the evening but if you want to be in the middle of everything you get what you ask for.

Wonderful staff and charming hotel. It's a little loud in the evening but if you want to be in the middle of everything you get what you ask for.

Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak

Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak

Everything was great! We have stayed here several times and each has been excellent

Everything was great! We have stayed here several times and each has been excellent

Location is everything. Right in the heart of PDC.

Location is everything. Right in the heart of PDC.

The service was good no complains there. There were roaches in our room. Very disappointed because this hotel had 4.5 stars when I looked it up. This is definitely not a family friendly area. It is loud outside lots of noise, people music till passed 3am.

The service was good no complains there. There were roaches in our room. Very disappointed because this hotel had 4.5 stars when I looked it up. This is definitely not a family friendly area. It is loud outside lots of noise, people music till passed 3am.

We loved the character of the building, especially compared to all the modern building that is happening all around. We felt like we were staying in "old Mexico." It is charming to look at and to stay in. Friendly and helpful staff. It is in a lively and happening part of town, but was quiet after about 10pm. We would stay there again.

We loved the character of the building, especially compared to all the modern building that is happening all around. We felt like we were staying in "old Mexico." It is charming to look at and to stay in. Friendly and helpful staff. It is in a lively and happening part of town, but was quiet after about 10pm. We would stay there again.

Very small room. Bought it as a double and twin bed room, but just had double. Bathroom was smelly, and toilet was very bad.

Very small room. Bought it as a double and twin bed room, but just had double. Bathroom was smelly, and toilet was very bad.

Great staff, always ready to help.

Great staff, always ready to help.

The property was super cute - don’t expect luxury boutique, more old school traditional charm.

The property was super cute - don’t expect luxury boutique, more old school traditional charm.

We loved our stay at this hotel. The location was great, where it's right on 5th avenue. The room was perfect for 3 adults. The 247 concierge was great and super helpful. The balcony overlooked the intersection where there was constant action; street performers, mariachi's, braiding, graffiti and painting artists. The restaurant below was also a hot spot for good food. The walk to the beach was exactly 3 minutes to a prime spot in Playa Del Carmen. We would certainly recommend this property and would certainly love to stay there again.

We loved our stay at this hotel. The location was great, where it's right on 5th avenue. The room was perfect for 3 adults. The 247 concierge was great and super helpful. The balcony overlooked the intersection where there was constant action; street performers, mariachi's, braiding, graffiti and painting artists. The restaurant below was also a hot spot for good food. The walk to the beach was exactly 3 minutes to a prime spot in Playa Del Carmen. We would certainly recommend this property and would certainly love to stay there again.

Like staying in a beautiful Mexican castle. Great location, great staff, very happy with this hotel.

Like staying in a beautiful Mexican castle. Great location, great staff, very happy with this hotel.

I loved how its close to the town and bars and restaurants.

Nice hotel. Staff was friendly. A few steps away from 5th Ave so you can hear the music late at night. If you’re a light sleeper bring earplugs. I didn’t have any issues though. There is no hairdryer so be sure to bring one. The room was a bit dark and couldn’t open my curtains because it would look into someone’s room next door. The AC worked well. Bed wasn’t bad. I went by myself to Playa Del Carmen and felt safe staying at this hotel. It’s in a very convenient location close to ADO bus stop, 711 steps from the door & one minute walk to the beach. The WIFI wasn’t the strongest but it works - i wouldn’t plan on doing any work video meetings while you’re there. I really liked they provided your room with a bottle of aloe gel. Nice touch. Also they require a 500 peso deposit when you arrive so be sure to plan for that.

So if you like old places with a lot of character, this place might work for you. But it did not work for us. Its old, none of the windows sealed and the doors have major gaps. The first room we had had 5 windows and a door to a balcony. The AC could not keep up. And it had mosquitos pretty bad. There was no room fridge, which would be fine, but they had no ice machine or service. You had to go to the restaurant and get ice, but because it was another business, it was awkward and they gave you one cup half full of ice. It was sweltering here at the time. Secondly, despite the room having a nice view, the noise was pretty unbearable until about 3 am. They did however give a room change without hastle. Which worked better for the AC, mosquitos, and sound, but then had the sorta inverse issue of being dark and musty. But at least we could sleep in this one.

Property is beautiful lil boutique hotel near everything and beach which was important for us. 5 min walk to ferry.

Good location. Clean and friendly staff. Only wish they had a phone in the room to contact front desk.

The Staff at Hotel Cielo were beyond accomodating. This was my first solo trip to Mexico and I was visiting for my birthday. They gave me all the advice from how to exchange currency (and where to get the best rates). Directions to certain areas, food recommendations and things to do in the area. The hotel was in the perfect location, right in the heart of the city (keep in mind you are downtown, so bring earplugs if you wish to sleep). Everything was walkable. Carboncitos, the restaurant attached was AMAZING. The bartender was incredible and made the best mocktails. They even surprised me with cake and had the band sing me happy birthday. Truly one of the best experiences! 10/10 recommend.