Lovely property- staff was exceptional, restaurant food was yummy. Rooms big, lots of storage!

Lovely property- staff was exceptional, restaurant food was yummy. Rooms big, lots of storage!

Beautiful and with a classy atmosphere.

Beautiful and with a classy atmosphere.

Made reservations months in advance for deluxe room. When checking in was told I could only have a basic room because I was traveling with my service dog. Told the price would be reduced, but at check out, I was told I would need to pay for the more expensive room since I booked with Expedia. The basic room was the size of a walk in closet. The room was very clean, yet the bathroom glasses were not replaced, but left from the night before. The water bottle placed in the room was not exchanged, but left empty. Lastly, the soap was 1 container of liquid soap for everything, by that I mean, shampoo, conditioner and body wash. It was attached to the wall and very difficult to use. You had to squeeze with both hands, therefore no way to catch except to pick up off floor of shower. It would seem that a luxurious hotel as this that had a spa would have individual soaps and even lotion and shower cap but no, just 1 bottle of liquid soap.

Made reservations months in advance for deluxe room. When checking in was told I could only have a basic room because I was traveling with my service dog. Told the price would be reduced, but at check out, I was told I would need to pay for the more expensive room since I booked with Expedia. The basic room was the size of a walk in closet. The room was very clean, yet the bathroom glasses were not replaced, but left from the night before. The water bottle placed in the room was not exchanged, but left empty. Lastly, the soap was 1 container of liquid soap for everything, by that I mean, shampoo, conditioner and body wash. It was attached to the wall and very difficult to use. You had to squeeze with both hands, therefore no way to catch except to pick up off floor of shower. It would seem that a luxurious hotel as this that had a spa would have individual soaps and even lotion and shower cap but no, just 1 bottle of liquid soap.

One of my worst experiences ever. It doesn’t at all deserve 4 stars. The old castle looks amazing from the outside, but the interior design is horrible and very outdated. The whole hotel is without A/C. We booked a penthouse suite and it was without any views and a horrible indoor climate. The wrote the size of the room was 100 m2, and it was way under 50 m2. The food at the restaurant is bad quality and overpriced.

One of my worst experiences ever. It doesn’t at all deserve 4 stars. The old castle looks amazing from the outside, but the interior design is horrible and very outdated. The whole hotel is without A/C. We booked a penthouse suite and it was without any views and a horrible indoor climate. The wrote the size of the room was 100 m2, and it was way under 50 m2. The food at the restaurant is bad quality and overpriced.