Needs improvement in general No quality service at all

Needs improvement in general No quality service at all

I chose this hotel for the second time , first of all , excellent location, but this time unfortunately after I requested first floor , they booked me at 3rd floor , front desk lady terrible welcome, I felt she was doing me a favor been there , smelly room, I complained about it next morning they placed me in a different room right after In the mean time I got breakfast but the waitress at the restaurant completely rude , bad manners, I wanted more coffee and she gave me left overs!!! I did not say I wanted for free. Terrible experience !!

I chose this hotel for the second time , first of all , excellent location, but this time unfortunately after I requested first floor , they booked me at 3rd floor , front desk lady terrible welcome, I felt she was doing me a favor been there , smelly room, I complained about it next morning they placed me in a different room right after In the mean time I got breakfast but the waitress at the restaurant completely rude , bad manners, I wanted more coffee and she gave me left overs!!! I did not say I wanted for free. Terrible experience !!

Hotel had their service truck parked in the best parking space. Would not respond to intercom at gate in reasonable time. No soap for bathroom vanity. Mold in bathroom ceilings. Toilet seat was so undersized that you sat on rim of toilet. Shower curtain was short so bathroom floor flooded. Toilet paper dispenser was crooked so toilet paper kept falling off. Shower fixtures were rusted and was not able to get a correct temperature. The furniture is old and super cheap. Wood doors had dry white paint stains from the walls. No landline in the room. The hotel quality is a 1 star, with the price of a 3 star. The pictures on Expedia look like a different hotel room.

Hotel had their service truck parked in the best parking space. Would not respond to intercom at gate in reasonable time. No soap for bathroom vanity. Mold in bathroom ceilings. Toilet seat was so undersized that you sat on rim of toilet. Shower curtain was short so bathroom floor flooded. Toilet paper dispenser was crooked so toilet paper kept falling off. Shower fixtures were rusted and was not able to get a correct temperature. The furniture is old and super cheap. Wood doors had dry white paint stains from the walls. No landline in the room. The hotel quality is a 1 star, with the price of a 3 star. The pictures on Expedia look like a different hotel room.

The best hotel and breakfast in Tonalá Mexico

The best hotel and breakfast in Tonalá Mexico

Short stay, staff was friendly and the room was clean

Short stay, staff was friendly and the room was clean

Friendly staff and clean rooms

Friendly staff and clean rooms

It’s a cheap hotel. They advertise that they are this premium hotel. But they are not, the rooms are small and run down. Don’t believe the pictures

It’s a cheap hotel. They advertise that they are this premium hotel. But they are not, the rooms are small and run down. Don’t believe the pictures

Great hotel other than young lady had checking was quite rude.

Great hotel other than young lady had checking was quite rude.

Agradable

Agradable

We got rooms with tiny sinks. Every time we washed our hands the water was pouring outside the sink, which made it very uncomfortable. We got our feet and clothes wet. The carpet was very dirty. They use a chemical to make the room smell clean but it wasn’t clean. Inside the room it has a step which makes it dangerous. My dad almost fell because of it. He hurt his hand. When you take a shower it’s very hard because the water turns from hot to cold very quickly and it’s impossible to maintain one temperature. When we checked out, we went to see other rooms to compare and see if the rooms were the same, but the other rooms were better and we realized that maybe they gave us the worst rooms, probably because we made the reservation through an app with a better rate that doing it directly with the hotel. The pictures they show in their website are bright and colorful, completely different than how the rooms really look like. The rooms didn’t have microwave or a fridge, only the basics. We will never come back to this old hotel. Never.

We got rooms with tiny sinks. Every time we washed our hands the water was pouring outside the sink, which made it very uncomfortable. We got our feet and clothes wet. The carpet was very dirty. They use a chemical to make the room smell clean but it wasn’t clean. Inside the room it has a step which makes it dangerous. My dad almost fell because of it. He hurt his hand. When you take a shower it’s very hard because the water turns from hot to cold very quickly and it’s impossible to maintain one temperature. When we checked out, we went to see other rooms to compare and see if the rooms were the same, but the other rooms were better and we realized that maybe they gave us the worst rooms, probably because we made the reservation through an app with a better rate that doing it directly with the hotel. The pictures they show in their website are bright and colorful, completely different than how the rooms really look like. The rooms didn’t have microwave or a fridge, only the basics. We will never come back to this old hotel. Never.

Great breakfast and was good price .

Clean and comfortable. Good price!

Clean and comfortable. Good price!

The hotel felt safe the staff was extraordinary each one of them helpful right down to maintenance it was super clean for sure good walking distance from places the cons no elevator not enough electrical outlets small rooms the bathroom window is to the hallways cold water didnt work in shower the in house restaurant needs better selection but good not average but overall if those are not the bother the pros outweight the cons just because of the location and the staff I would stay there again

Staff was nice, building is old but very clean; surrounding area seemed a bit unsafe, definitely not a touristy area. Conveniently close to the artisan market, but not a lot of places to eat. Our 3 bed Room was very big but the bathroom smelled like sewer.

The room was nothing there I see on the picture I was so disappointed

Great property to stay! Wonderful staff and lots of parking!

Enjoyed the stay. The rooms were clean.

Enjoyed the stay. The rooms were clean.

I was happy to have found and stayed at this place. It is very clean and comfortable and only at a walking distance from all the buzzling in Tonala. I will definetly will return and tell my freinds and family about it.

I was happy to have found and stayed at this place. It is very clean and comfortable and only at a walking distance from all the buzzling in Tonala. I will definetly will return and tell my freinds and family about it.

The property is rundown some improvements would be very beneficial. There used to be air conditioning and now there are only ceiling fans which are deal breakers for me.