Decent stay

Decent stay

I wasnt pleased with my room at all. It was NOTHING like pictures that was advertised. It was supposed to sleep 6 & we could only comfortably sleep 4. The love seat was supposed to be a pull out couch & it wasn't. The property didnt care that the room wasnt what I was supposed to have & wouldn't even compensate me or move us rooms. I am very disappointed with how they handle their business. They dont care about the customers at all. But yet called and wanted a ceedit card for incidentals. The stove was broken. Only 2 burners worked. I will never book with them again.

I wasnt pleased with my room at all. It was NOTHING like pictures that was advertised. It was supposed to sleep 6 & we could only comfortably sleep 4. The love seat was supposed to be a pull out couch & it wasn't. The property didnt care that the room wasnt what I was supposed to have & wouldn't even compensate me or move us rooms. I am very disappointed with how they handle their business. They dont care about the customers at all. But yet called and wanted a ceedit card for incidentals. The stove was broken. Only 2 burners worked. I will never book with them again.

Reservation was great, check in was great. We checked in Friday Oct 27th around 5 pm my family and I. It's my birthday weekend. We get to the unit and unpack and leave, we are out until around 11 pm when we come in for the night. My wife and I head to bed and look in the master closet for extra pillows I find some that appear to be blood stained so I set them out not to be used. When we wake on Saturday I start noticing other bad items. The faucet in the master bath jetted tub was broken. The hot water knob was completely off and the cold water knob was froze up like it was glued on. This was ok also as there was a shower in the bath that we used. After these 2 major complaints to myself of the room I started noticing other bad signs. A cabinet door in the kitchen has a broke hinge and the vinyl wrap was coming off. also the chair in the living room and the slide curtain to the balcony was stained real bad. Finally on Sunday morning at 9 am I called about all the problems, keep in mind we spent very little time in the unit, other than sleeping and showering. They told me that someone would be there that day to fix everything. (NO ONE EVER SHOWED) I called Monday after check out they told me they would get a report from property management about compensating me for their neglect. They never called back. I had to call twice this morning Tues. 31st just to be told I would not be compensated because I waited until Sunday morning to report all the neglect of the unit.

Reservation was great, check in was great. We checked in Friday Oct 27th around 5 pm my family and I. It's my birthday weekend. We get to the unit and unpack and leave, we are out until around 11 pm when we come in for the night. My wife and I head to bed and look in the master closet for extra pillows I find some that appear to be blood stained so I set them out not to be used. When we wake on Saturday I start noticing other bad items. The faucet in the master bath jetted tub was broken. The hot water knob was completely off and the cold water knob was froze up like it was glued on. This was ok also as there was a shower in the bath that we used. After these 2 major complaints to myself of the room I started noticing other bad signs. A cabinet door in the kitchen has a broke hinge and the vinyl wrap was coming off. also the chair in the living room and the slide curtain to the balcony was stained real bad. Finally on Sunday morning at 9 am I called about all the problems, keep in mind we spent very little time in the unit, other than sleeping and showering. They told me that someone would be there that day to fix everything. (NO ONE EVER SHOWED) I called Monday after check out they told me they would get a report from property management about compensating me for their neglect. They never called back. I had to call twice this morning Tues. 31st just to be told I would not be compensated because I waited until Sunday morning to report all the neglect of the unit.

Overall a good stay and clean. Good location to things around area. Liked multiple pool options but the outdoor pools’ water was really cold even after being in the sun all day. Minor negatives: not told had 2 different doors with 2 different codes so had to figure out how to even get in on my own. Entry way lightbulb was out so also made getting into room difficult. Elevators seemed to have a few issues. Refrigerator made an annoying random noise. Shower curtain not wide enough to cover to both sides and water would get in floor so had to put 2 towels down.

Overall a good stay and clean. Good location to things around area. Liked multiple pool options but the outdoor pools’ water was really cold even after being in the sun all day. Minor negatives: not told had 2 different doors with 2 different codes so had to figure out how to even get in on my own. Entry way lightbulb was out so also made getting into room difficult. Elevators seemed to have a few issues. Refrigerator made an annoying random noise. Shower curtain not wide enough to cover to both sides and water would get in floor so had to put 2 towels down.

Condo was nice size and furnished well

Condo was nice size and furnished well

Condo was a little rough, the tables and dressers need painting or updating. The shower had a lot of mold and there were several lights not working. Included the master toilet light and one of the masters lamps. The kitchen supplies were minimal.

Condo was a little rough, the tables and dressers need painting or updating. The shower had a lot of mold and there were several lights not working. Included the master toilet light and one of the masters lamps. The kitchen supplies were minimal.

View was beautiful! Beach was excellent. Parking was very easy. Staff was very friendly. The room could use a fresh coat of paint but was great for us considering we weren't in there much.

View was beautiful! Beach was excellent. Parking was very easy. Staff was very friendly. The room could use a fresh coat of paint but was great for us considering we weren't in there much.

Property was great view was amazing the floor was gross

Property was great view was amazing the floor was gross

Great Place

Great Place

Well they didn’t give me the code to the outside door, there are two doors on this unit, they gave me the code for the inside only, had to get code from housekeeping to get into room. no wristbands or parking pass and had to agrue with them about getting them for our room, which was suppose to be in room when we checked in at 4pm. couch was dirty stained, had to put a sheet over it to sit on. All appliances were out dated and refrigerator was rusty all around the bottom and sides, room had carpet in it and was old and stained. No service what to speak of for getting towels, they gave me an address to go pick some up??? What the heck 2 washcloths for the week and 3 towels for 2 people, never again booking with this resort collection company again

Well they didn’t give me the code to the outside door, there are two doors on this unit, they gave me the code for the inside only, had to get code from housekeeping to get into room. no wristbands or parking pass and had to agrue with them about getting them for our room, which was suppose to be in room when we checked in at 4pm. couch was dirty stained, had to put a sheet over it to sit on. All appliances were out dated and refrigerator was rusty all around the bottom and sides, room had carpet in it and was old and stained. No service what to speak of for getting towels, they gave me an address to go pick some up??? What the heck 2 washcloths for the week and 3 towels for 2 people, never again booking with this resort collection company again

Condominium was old and dated, as well as furniture. Appliances had rust, bed mattress was old and had humps. We got bed bugs bites in the master bedroom. Walls were in terrible condition. Parking and elevators were a hassle. Wouldn't recommend or stay there ever again.

Condominium was old and dated, as well as furniture. Appliances had rust, bed mattress was old and had humps. We got bed bugs bites in the master bedroom. Walls were in terrible condition. Parking and elevators were a hassle. Wouldn't recommend or stay there ever again.

The condo design and view was ok. Cleanliness was awful, stained linens, flooring was filthy. The bathroom sink was plugged since we checked in and they took over 26 hours to send someone out.

The condo design and view was ok. Cleanliness was awful, stained linens, flooring was filthy. The bathroom sink was plugged since we checked in and they took over 26 hours to send someone out.

The bunk bed was not sturdy and the toilet was not working properly. There was a stain on the couch when we arrived as well, I called the property and they just had someone wipe it down and it reappeared again. Did not feel clean at all. Had young children while someone near our balcony was smoking weed. Would not recommend to families with small children.

The bunk bed was not sturdy and the toilet was not working properly. There was a stain on the couch when we arrived as well, I called the property and they just had someone wipe it down and it reappeared again. Did not feel clean at all. Had young children while someone near our balcony was smoking weed. Would not recommend to families with small children.

Nice place. We would stay here again.