Stayed a week & a half, and this wasn't all bad, but by far the worst of 4 Mexico all-inclusives we've had. We had to transfer hotels on the property twice, once due to renovations/lack of an advertised children's bed, and again due to broken AC in the building for 2 days. We asked many times about the status of the fixes and got misleading information. When we got moved, our restaurant reservation was unceremoniously cancelled, with no resolution. The property is the site of a large time share "vacation club" scam, and we could not escape the pressure to attend their "presentation" despite multiple refusals - we got phone calls daily to twice daily, starting the first morning, concierges sitting at the elevators stopping us, etc. When we did attend the misrepresented presentation, they took us to a dedicated time share office with over a dozen salespeople, sucked up 3 hours of our time, and showed little regard for our health and young kids. Additionally, some smaller issues: we did not get the type of bed we ordered during the first half of our stay. The "mini bar" consists of 2x 190ml light beers and a couple of cans of pop, the clothes iron was broken, the restaurant reservation system requires an app that doesn't work well, my kids and I got scratched on nails sticking out on the playground equipment, and the food was mediocre. The WiFi system requires agreement to have your info analyzed. This hotel has potential, but is not consistent. Don't gamble your vacation.

Stayed a week & a half, and this wasn't all bad, but by far the worst of 4 Mexico all-inclusives we've had. We had to transfer hotels on the property twice, once due to renovations/lack of an advertised children's bed, and again due to broken AC in the building for 2 days. We asked many times about the status of the fixes and got misleading information. When we got moved, our restaurant reservation was unceremoniously cancelled, with no resolution. The property is the site of a large time share "vacation club" scam, and we could not escape the pressure to attend their "presentation" despite multiple refusals - we got phone calls daily to twice daily, starting the first morning, concierges sitting at the elevators stopping us, etc. When we did attend the misrepresented presentation, they took us to a dedicated time share office with over a dozen salespeople, sucked up 3 hours of our time, and showed little regard for our health and young kids. Additionally, some smaller issues: we did not get the type of bed we ordered during the first half of our stay. The "mini bar" consists of 2x 190ml light beers and a couple of cans of pop, the clothes iron was broken, the restaurant reservation system requires an app that doesn't work well, my kids and I got scratched on nails sticking out on the playground equipment, and the food was mediocre. The WiFi system requires agreement to have your info analyzed. This hotel has potential, but is not consistent. Don't gamble your vacation.

We got to the property and it was not what we expected. The property is old and poorly maintained. There was only one attendant at the front desk that was kind enough to let us know that the property has been under constructions for over 4 months and provided us with an upgrade to a sister hotel nearby.

We got to the property and it was not what we expected. The property is old and poorly maintained. There was only one attendant at the front desk that was kind enough to let us know that the property has been under constructions for over 4 months and provided us with an upgrade to a sister hotel nearby.

The room was dirty and many problems with its appliances.. someone at the activity center introduced me to a worker to book dolphin activity. That person disappeared on me and did not return my money. I went to front desk to report this and they said they could not help .. useless

The room was dirty and many problems with its appliances.. someone at the activity center introduced me to a worker to book dolphin activity. That person disappeared on me and did not return my money. I went to front desk to report this and they said they could not help .. useless

Nothing unique! Check in eas a nightmare. We were moved to 2 different properties since the room we booked was unavailable. Extremely disappointing experience.

Nothing unique! Check in eas a nightmare. We were moved to 2 different properties since the room we booked was unavailable. Extremely disappointing experience.

They mentioned that we will get a room with beach view and balcón but it was not true. We stay in a room with lake view and a lot of ugly buildings

They mentioned that we will get a room with beach view and balcón but it was not true. We stay in a room with lake view and a lot of ugly buildings

Ok

Ok

They didn’t provide me with our anniversary registration, and moved us to another hotel without notice before we arrived

They didn’t provide me with our anniversary registration, and moved us to another hotel without notice before we arrived

I like the many pools they have and the food services while you are in the pool.

I like the many pools they have and the food services while you are in the pool.

I really enjoyed the spa. The room was nice. The staff particularly Tony, Andrea, and Stephanie were very professional and helpful. I will definitely come back.

Love all the amenities..not a lot of activities on this side

Love all the amenities..not a lot of activities on this side

We have stayed at this location several times, but unfortunately this will be the last time we will be staying there. There are many reasons why. The hotel is old and run down. The rooms we stayed in where decent. We had two rooms and they both had some issues. The door to the bathroom in one of the rooms was extremely loud when closing it. There was no way to not wake someone up in the middle of the night. The main door of the other room was difficult to close without making lots of noise. At night the rooms were bright because of the lights outside, and that was the case even with the blackout blinds. The AC in the rooms, and almost everywhere in the facilities, was not up to par for the type of weather in Cancun. I woke up every night sweating. The only "saving grace" was the ceiling fans right above the beds. The eating options used to be so great years ago. Unfortunately that is no longer the case. The first two meals we had at this resort were great. When we first arrived, the Expedia representative was able to get us reservations (another inconvenience) at Marco Polo for that night. It was good, not great. The food was very good, but it was difficult to fully enjoy it because the AC was not working at all in that restaurant. There were some fan but they were not enough. The last reason for not staying at GR Caribe is the beach. This is not the resort's fault. We could not get is the water because most of the beach has washed away leaving only rocks. Not good!!!

The staff at the resort were very friendly and helpful. My family and I had a great time and my kids loved the Mini Club at the Solaris. Mariana was so caring to mt two daughters. I would highly recommend this resort for a family.

We have stayed at this location several times, but unfortunately this will be the last time we will be staying there. There are many reasons why. The hotel is old and run down. The rooms we stayed in where decent. We had two rooms and they both had some issues. The door to the bathroom in one of the rooms was extremely loud when closing it. There was no way to not wake someone up in the middle of the night. The main door of the other room was difficult to close without making lots of noise. At night the rooms were bright because of the lights outside, and that was the case even with the blackout blinds. The AC in the rooms, and almost everywhere in the facilities, was not up to par for the type of weather in Cancun. I woke up every night sweating. The only "saving grace" was the ceiling fans right above the beds. The eating options used to be so great years ago. Unfortunately that is no longer the case. The first two meals we had at this resort were great. When we first arrived, the Expedia representative was able to get us reservations (another inconvenience) at Marco Polo for that night. It was good, not great. The food was very good, but it was difficult to fully enjoy it because the AC was not working at all in that restaurant. There were some fan but they were not enough. The last reason for not staying at GR Caribe is the beach. This is not the resort's fault. We could not get is the water because most of the beach has washed away leaving only rocks. Not good!!!

The staff at the resort were very friendly and helpful. My family and I had a great time and my kids loved the Mini Club at the Solaris. Mariana was so caring to mt two daughters. I would highly recommend this resort for a family.

The people are very nice from the front desk, service and servers. Josefina, Auri, Frida and Florencio are the best servers we came across.

The people are very nice from the front desk, service and servers. Josefina, Auri, Frida and Florencio are the best servers we came across.

Execellent hotel

Stayed there many times over the years. Food was not up to par. Service is still great but it is getting run down in general. Still had fun.

Execellent hotel

Stayed there many times over the years. Food was not up to par. Service is still great but it is getting run down in general. Still had fun.

Staff was extremely friendly and accommodating. However, the GR Caribe which is undergoing renovation shouldn't be opened until completed. There was no internet, the elevator wasn't working,

Staff was extremely friendly and accommodating. However, the GR Caribe which is undergoing renovation shouldn't be opened until completed. There was no internet, the elevator wasn't working,

Overall was okay! Besides front desk lady was just rude. Food options were limited