These are the biggest nickel and dimers around. I stay in many many resorts and these people are the absolute WORST. To be fair and transparent: The facility is AWESOME. the location is AWESEOME. The management is AWFUL. they will nickel and dime you for everything. My baby stained a pillow case and they want $50 to replace Walmart pillow covers. Had I seen that before I checked out I would have replaced it for $12.49. These are some real pushy money grabbers. Be warned.

Everyone was very nice. Clean place and great breakfast daily

Everyone was very nice. Clean place and great breakfast daily

I loved the property, the amenities, it had everything we needed.a suggestion will be having more hangers and the water pressure in the toilets is not too strong. I will definitely go back

I loved the property, the amenities, it had everything we needed.a suggestion will be having more hangers and the water pressure in the toilets is not too strong. I will definitely go back

Nice

Nice

Overall for the price it was nice. The pool was right outside our room. Beds were comfortable. The additional pools across the street was a nice change to for my kids. Limited hot water for showers, could of used a few more necessities like trash bags, toilet paper, pizza pan. Had issues with TV and getting any channels but we were not in the room much.

Overall for the price it was nice. The pool was right outside our room. Beds were comfortable. The additional pools across the street was a nice change to for my kids. Limited hot water for showers, could of used a few more necessities like trash bags, toilet paper, pizza pan. Had issues with TV and getting any channels but we were not in the room much.

This unit is near the pools and also a short walk to the other outdoor options. Grocery stores, shopping and restaurants are near by. This unit has low water flow so toilets and showers were a little slow. Enjoyed our stay !

This unit is near the pools and also a short walk to the other outdoor options. Grocery stores, shopping and restaurants are near by. This unit has low water flow so toilets and showers were a little slow. Enjoyed our stay !

The bathroom shower in the main room was leaking and I called they came and took pictures but never came back or called to have it fixed. Water would always leak from the shower to the main room and it was a hazard to clean it every time we showered. And of course not to mention the risk of slipping.

The bathroom shower in the main room was leaking and I called they came and took pictures but never came back or called to have it fixed. Water would always leak from the shower to the main room and it was a hazard to clean it every time we showered. And of course not to mention the risk of slipping.

Had a great time. The room was wonderful.

Had a great time. The room was wonderful.

This property (bldg 3, unit 101) was a really nice place to stay, but it wasn't perfect. I'll start with improvements that could be made - it had no hangers in the closets (I bought and left some, so if there are hangers now, that is why); the appliances are OLD but they are in working condition tho the fridge door should be hinged on the opposite side; the provided paper towels and toilet paper are rolled so loosely the TP only lasted two days with one person using the restroom so definitely bring your own or plan to purchase; there was construction on the grounds but never any noise while I was there. The unit was very quiet and close to the entrance, making it easy to get in and out of the complex; the pool area was awesome with plenty of lounge chairs both in the sun and in shaded areas around the pools. I was there for a conference so didn't explore the area a lot, but the complex seems to be in a location that makes it easy to get to shopping or amusement parks and attractions. I reached out to the property managers (ACO Vacation Homes) because a remote control was missing from one of the bedrooms. I was told they would replace it but they never did. Overall, I would recommend.

The resort was nice but the apartment had a leaking issi

The resort was nice but the apartment had a leaking issi

My flight got in around 6am and when I ask the guys that morning if we could check in early he said that shouldn’t be a problem he had to get the place inspected first then he will call me I never got a call so I called them at 1:30 to see if we can get checked in early that we were sitting on the car in the parking lot cuz we were tired and I couldn’t drive anymore they never answer my call I left a voicemail so I emailed them they said that it still has not been inspected that they will get the guy out there to do it. 2:30 comes around still no answer back so I emailed them back they that we won’t be able to check in till 4pm because of inspection I had a clear view of the way to the room I never seen anyone go to the room and do an inspection then at 4pm I emailed back can we go in now they emailed me back at 4:15pm and said yea. I found so many damages and took pictures of them to send to them. I had better customer service this was not one of them. There were water bugs that kept coming out of the drains in the bathroom and when I called about it no one answered the phone so I left a message and no one called me back to tell me that they will take care of it. The water pressure sucked that the toilets did not want to flush all the way. The price was good but I was expecting a little better customer service.

My flight got in around 6am and when I ask the guys that morning if we could check in early he said that shouldn’t be a problem he had to get the place inspected first then he will call me I never got a call so I called them at 1:30 to see if we can get checked in early that we were sitting on the car in the parking lot cuz we were tired and I couldn’t drive anymore they never answer my call I left a voicemail so I emailed them they said that it still has not been inspected that they will get the guy out there to do it. 2:30 comes around still no answer back so I emailed them back they that we won’t be able to check in till 4pm because of inspection I had a clear view of the way to the room I never seen anyone go to the room and do an inspection then at 4pm I emailed back can we go in now they emailed me back at 4:15pm and said yea. I found so many damages and took pictures of them to send to them. I had better customer service this was not one of them. There were water bugs that kept coming out of the drains in the bathroom and when I called about it no one answered the phone so I left a message and no one called me back to tell me that they will take care of it. The water pressure sucked that the toilets did not want to flush all the way. The price was good but I was expecting a little better customer service.

The village is very pretty and amenities were good, my issues were with the actual apartment, everything was very dated in dire need of replacing rugs beds etc, from what I understand every apartment is individually owned so I must have got an bad one, my friends which were on this trip with us did not have this issue, just our luck.

The village is very pretty and amenities were good, my issues were with the actual apartment, everything was very dated in dire need of replacing rugs beds etc, from what I understand every apartment is individually owned so I must have got an bad one, my friends which were on this trip with us did not have this issue, just our luck.

Place is functional, but needs improvement namely in the area of furnishings and d as memories. Everyone in my party complained about the beds. They were simply uncomfortable.

Place is functional, but needs improvement namely in the area of furnishings and d as memories. Everyone in my party complained about the beds. They were simply uncomfortable.

We love staying here. We have stayed several times and will continue to do so. It’s a gated community, condos have lots of space and is very well kept up. The only thing I wish was different is they need to have someone in the office 24/7. We had issues with the gate code we were given and had to call a phone number we were given just to leave a message and wait for someone to call back.

We love staying here. We have stayed several times and will continue to do so. It’s a gated community, condos have lots of space and is very well kept up. The only thing I wish was different is they need to have someone in the office 24/7. We had issues with the gate code we were given and had to call a phone number we were given just to leave a message and wait for someone to call back.

The place was amazing. With a family of five there was plenty of room for everyone. I will definitely stay here again when we come back into town. Thanks for making our stay wonderful

The place was amazing. With a family of five there was plenty of room for everyone. I will definitely stay here again when we come back into town. Thanks for making our stay wonderful

We paid to stay here and were put in a condo that was being renovated. When we finally got through to them, they said “we can not do anything for you.” Then we spent an hour on the phone with hotels, got disconnected 3 times, and received no help getting a place to stay. So at this point, we paid twice for a 4 night stay and got No help, no money back, and no compensation in anyway to right this wrong of both Hotels.com and Runaway Beach Club Resort. Hopefully now the research is done to prove we didn’t stay there. Insane! Thanks for ruining our Spring Break!

We paid to stay here and were put in a condo that was being renovated. When we finally got through to them, they said “we can not do anything for you.” Then we spent an hour on the phone with hotels, got disconnected 3 times, and received no help getting a place to stay. So at this point, we paid twice for a 4 night stay and got No help, no money back, and no compensation in anyway to right this wrong of both Hotels.com and Runaway Beach Club Resort. Hopefully now the research is done to prove we didn’t stay there. Insane! Thanks for ruining our Spring Break!

I arrived on Thursday. The place was not swept or vacuumed from the previous rental. The tub in the master bath was dirty, I had to clean it with bleach. To top that off I sent several emails letting them know the water pressure was so low in the condo we weren’t able to bath.From Thursday through Sunday, me nor my husband and kids were able to use the bathroom facilities. I would like to know if I can be compensated in any way.

I arrived on Thursday. The place was not swept or vacuumed from the previous rental. The tub in the master bath was dirty, I had to clean it with bleach. To top that off I sent several emails letting them know the water pressure was so low in the condo we weren’t able to bath.From Thursday through Sunday, me nor my husband and kids were able to use the bathroom facilities. I would like to know if I can be compensated in any way.