This hotel was reserved Oct. 2017 and was not open for vacancy when I attempted to check in May 3 - May 7. And wasn't informed by Expedia nor the hotel of this issue at all. This really ruined my plans and I would like something to be done to fix this matter.

Horrible. I paid for a room in a hotel that was under renovation and was not made aware that I would not be able to stay. I found out they were closed when I read the sign on the front of the door at 10 pm after a 3 hour drive.

This Motel was closed on my arrival. Expedia had sent me multiple reminder messages about my booking and even telling me that there was no need to contact the facility. It was a local event weekend so piratically no other room where available- esp at a decent rate. My wife contacted Expedia and was promised to be refunded within 24 hour- 48 hours later - nothing. I will never use Expedia.com again!

Got to the motel I had reserved for 4/6/2018 about 3:34 pm and their was a sign on the door saying closed for remolding. I had to cut my trip short and return home. I missed a day at the Charlotte Auto Fair.

This hotel is closed for “renovation”. It’s been closed for months. Looks like squatters have taken over.

The hotel was completely closed

I arrived to find note on door that hotel is closed for renovation!!! Had to search for another place to stay late at night!!! This hotel should have been removed from Expedia!!! Trying to get my money back!!!!!!!

Stained sheet only 1 towels in room no hand towels or bath mat no coffee pot

Hotel needs to be closed . It’s under construction. An has been that way for a year . Rooms are not taking care of . Stayed there a few years ago an it was nice then . Now it’s like they don’t care anymore.

The down to earth staff have big hearts.the facilities are wanting and renovation(s) pending. Do not consider some of the rooms right now if you have issues with mold (hall carpet due to a flood) room was non smoking but smelled heavily of tobacco smoke. Got a great deal for pretty clean room with great heating, breakfast, cable tv- close to towns.

Not sure if motel was under renovations or what but was in poor condition,but i dont se it getting better at all,not sure i will stay at a Microtel Inn again ,stayed at others and was ok ,but still declining and this one broke it i think.

Freshly smoked in room, stains on sheets, missing pillow case, used soap stuffed between towels and hotel lobby had no flooring (maybe construction but no signs).

Horrible place

The Hotel had experienced water damage, floors were stripped, the room smelt like mildew. Sheets on bed had stains. Stay away.

We had stayed at one of your hotels in Chattanooga and it was a good value and comfortable.This one is under a lot construction and smelled of cigarettes.They were out of ice as well.The staff was friendly but had no markings or name tags.No phone or hair dryer in the room either

The hotel lobby was completely torn up with huge cracks in the concrete floor. The ceilings had leaks in our hallway with buckets sitting around. The staff was nice and extremely helpful though!!! They tracked down a refrigerator for our room which was a huge help because we were in town for my son's golf tournament for 4 days. The continental breakfast was below average but ok. I had hard boiled eggs and lunchmeat in our frig so I used one of their bagels and made a ham, egg and cheese open faced bagel each morning. The juice machine was out of order the first day but working the next day and the ice machine was our of order the entire stay which would have been useful for our sporting event. They seemed to have a towel shortage. No bath mat was given until I asked for one which I got after 2 days. No hand towels ever and only 2 towels which I used one as a bath mat till I received it. Then when I asked for more towels they had to check other rooms. In the morning I received 2 more towels which looked more like rags but they did the job. Plus, they were out of conditioner (but plenty of shampoo.) I purchased my own conditioner to use during my stay.

Your front desk agents were awesome. You did not have the tub towels. Most important feature for me was the business center you have listed on all your websites. You don't have a business center and this feature is the reason I paid on line for a room. I could not access or deliver needed business documents because there was no business center. False advertisement

This hotel was horrible. they have severe water damage that's been damaged since January. The whole place has mildew and mold everywhere. there's no flooring in the front office and the carpet is wet on the first floor. it was just horrible.

over all rooms were ok

Was disappointed! Bath room was dirty! Hairs n tub, back of commode seat was dirty. Hotel run down! Woyld not stay there again.

Will stay here again

Our only complaint was that from our reservation we were lede to believe that the rooms all had cofee makers and a small refrigerator. We were told that that only applied to the larger rooms. Minor problem - we made do with an ice chest for our stay.

We tried a new hotel chain instead of the usual one when visiting family. We visited a Microtel in our home town and was impressed by the cleanliness and features that it had and therefore booked the Microtel in the area we were visiting. The first room we entered had worn carpeting, a door missing from the closet, a musty odor and a dirty refrigerator. The next room was better, the the overall appearance of the hotel was disappointing. We will not stay there again, but will return to our usual hotel.

For a very economical short stay, this facility did the trick. Contrary to several other reviews, the staff was extremely pleasant and helpful. The front desk was courteous and accomodating. Maintenance resolved a minor bathroom problem within minutes of informing the staff.

My husband & I booked a non-smoking room. The room we were given on the 2nd floor REEKED of smoke; turned the bedspread down and found multiple cigarette burns on it. The carpet was nasty & the towels were threadbare. On the plus side, the front desk clerk was friendly & fortunately there was another room on the 1st floor in better condition; although I wouldn't recommend even walking on the carpet w/ socks on. If there hadn't been that one room, we would have been out our money b/c we wouldn't have stayed in that first room. Do yourself a favor & pay a little extra for a better hotel.

The hotel looks NOTHING like it does in the pictures. When we drove up to it we actually thought it was closed down because the outside looked so decrepit. Our room smelled HORRIBLE which we later figured out was probably due to the fact that the AC unit was leaking/sweating water all over the floor. I would not stay here ever again, it would have been better to sleep in your car!

This was a good motel. The staff was great, adequate continential breakfast, comfortable room with fridge and microwave, comfortable beds, within walking distance of at least 3 restaurants and a strip mall. Short hop (~9 miles to Charlotte motor speedway and ZMAX dragstrip). Right on the I-85 interstate easy on and off. Short hop (~15 miles to downtown Charlotte). I would recommend this to any who need a clean room and comfortable bed. The only thing they lack was a coffee pot in the room, but you can get it downstairs. We've stayed there two years in a row and we were satisfied each time, will stay there again next year.

Location was convenient and the price was good. A good place to go if you are passing through or just need a place to sleep.