The room was so disgustingly dirty that we left after one night - blood drops on the floor and sheets, pillows stored under the bed (on the dirty ground), food left in fridge, freezer didn’t work, urine on the toilet seat. No manager available to help, and when the manager was in the following morning he didn’t care about the condition of the room - just said it wasn’t his fault because he wasn’t there. I would highly recommend staying anywhere but here - we switched to the Executive Plaza just up the road, it’s a great hotel, clean, closer to everything... and cheaper!!

The room was so disgustingly dirty that we left after one night - blood drops on the floor and sheets, pillows stored under the bed (on the dirty ground), food left in fridge, freezer didn’t work, urine on the toilet seat. No manager available to help, and when the manager was in the following morning he didn’t care about the condition of the room - just said it wasn’t his fault because he wasn’t there. I would highly recommend staying anywhere but here - we switched to the Executive Plaza just up the road, it’s a great hotel, clean, closer to everything... and cheaper!!

Paid $120 / n for what felt like a $50 ultra budget hotel. Place was really gross - found sticky red food residue (I hope) on my coffee table and desk. Common areas (eg halls, elevator) didnt seem to have been cleaned in days and smelt like ashtrays. Seemed to be being utilised as low income housing or something??, which is a great cause, but perhaps don’t try masquerade as a semi decent hotel at the same time.

Paid $120 / n for what felt like a $50 ultra budget hotel. Place was really gross - found sticky red food residue (I hope) on my coffee table and desk. Common areas (eg halls, elevator) didnt seem to have been cleaned in days and smelt like ashtrays. Seemed to be being utilised as low income housing or something??, which is a great cause, but perhaps don’t try masquerade as a semi decent hotel at the same time.

Snot on the walls, hotel smells cigarette smoke People around building particularly outside hiding in shadows some safety concerns For 100 a night I really expect more from best western

Snot on the walls, hotel smells cigarette smoke People around building particularly outside hiding in shadows some safety concerns For 100 a night I really expect more from best western

Very friendly and accomodating staff! Good breakfast too!

Very friendly and accomodating staff! Good breakfast too!

I had exposed wiring on the wall in my room, plus people were smoking inside and my room was non-smoking.

I had exposed wiring on the wall in my room, plus people were smoking inside and my room was non-smoking.

I knew i wasn't going to be staying in a four star hotel and when we arrived, the room looked like a standard hotel room. We did have a pet friendly room because our little dog was with us. However, spilled water on the laminate flooring was sopped up with a white facecloth and the result was a black face cloth. I showed the face cloth to the manager and he said it was just a bit of dust. We later found a toenail clipping on the floor and I didn't even bother telling the manager because he already argued that his girl cleans the floor of every room. I just won't ever stay there again. Apparently my cleanliness standards were too high for this hotel.

I knew i wasn't going to be staying in a four star hotel and when we arrived, the room looked like a standard hotel room. We did have a pet friendly room because our little dog was with us. However, spilled water on the laminate flooring was sopped up with a white facecloth and the result was a black face cloth. I showed the face cloth to the manager and he said it was just a bit of dust. We later found a toenail clipping on the floor and I didn't even bother telling the manager because he already argued that his girl cleans the floor of every room. I just won't ever stay there again. Apparently my cleanliness standards were too high for this hotel.

We had to request a new room as soon as we arrived as there was hairs all over the sink and counter in the bathroom. Would have been nice to know Free breakfast was just a piece of fruit and a cookie.

We had to request a new room as soon as we arrived as there was hairs all over the sink and counter in the bathroom. Would have been nice to know Free breakfast was just a piece of fruit and a cookie.

Hotel was quite and comfortable. No issues with a late check in Room was comfortable and clean Hand sanitizer stations at front and in elevator Appreciated the covid snack bags provided in the morning in place of the continental breakfast Have had similar at a different hotel stay but these were stocked with a variety of items. 2 piece of fruit nitrigrain bar bottle of water and cookie

Hotel was quite and comfortable. No issues with a late check in Room was comfortable and clean Hand sanitizer stations at front and in elevator Appreciated the covid snack bags provided in the morning in place of the continental breakfast Have had similar at a different hotel stay but these were stocked with a variety of items. 2 piece of fruit nitrigrain bar bottle of water and cookie

bedbugs all over the bed ended up having to switch rooms at 11pm

bedbugs all over the bed ended up having to switch rooms at 11pm

My stay with sure stay was good for the 4 days I stayed Thank you so much for the stay I’m more inclined to come and stay again when I need !

My stay with sure stay was good for the 4 days I stayed Thank you so much for the stay I’m more inclined to come and stay again when I need !

I did not get to stay because SureStay did not update their rooms with Hotels.com so I booked a room last minute. I was charged for the room and was traveling with my toddler from Washington State and when we arrived to the hotel in Canada they said they did not have any rooms and they don’t know why I was able to book it. Front desk told me to just call Hotels.com, but did not offer any further assistance! Hotels.com informed me that SureStay did not update their availability.

I did not get to stay because SureStay did not update their rooms with Hotels.com so I booked a room last minute. I was charged for the room and was traveling with my toddler from Washington State and when we arrived to the hotel in Canada they said they did not have any rooms and they don’t know why I was able to book it. Front desk told me to just call Hotels.com, but did not offer any further assistance! Hotels.com informed me that SureStay did not update their availability.

We always stay here when we come up from the States to see our friends in Coquitlam. Dependably clean, quiet, comfortable with affordable rates.

We always stay here when we come up from the States to see our friends in Coquitlam. Dependably clean, quiet, comfortable with affordable rates.

Overnight for hospital visit next day. Check in very good

Overnight for hospital visit next day. Check in very good

Our stay here was nothing but disappointing. The first room we were shown was a king size room. When I walked in, I was totally disappointed and decided to have a look at the bed (hadn't brought my luggage in yet), and the bed had bedbugs. I put 2 bedbugs on a piece of white paper and took it down to the gentleman at check out. The gentleman then gave me keys to a double queen room that had just been renovated. It was clean, no bedbugs, so we accepted the room. The next morning, there was some homeless people asleep on the couches in the breakfast room, but they weren't bothering anyone, so nothing was said. Now....if this wasn't bad enough, I woke up to check out the last morning and the 2 rear tyres of my car were flat. I went in to the front desk and they advised me that we could look on camera, but low and behold the camera that wasn't working was the one that looked at my car. We called a tow truck, I continued to check out, with the Manager, whom did not care that my car had been tampered with, and left in the tow truck to get the tyres fixed. It turned out that all 4 of my tyres had been stopped and damaged while in their "secure" parking lot. I will never stay at this hotel or any other SureStay Plus Hotel again.

Our stay here was nothing but disappointing. The first room we were shown was a king size room. When I walked in, I was totally disappointed and decided to have a look at the bed (hadn't brought my luggage in yet), and the bed had bedbugs. I put 2 bedbugs on a piece of white paper and took it down to the gentleman at check out. The gentleman then gave me keys to a double queen room that had just been renovated. It was clean, no bedbugs, so we accepted the room. The next morning, there was some homeless people asleep on the couches in the breakfast room, but they weren't bothering anyone, so nothing was said. Now....if this wasn't bad enough, I woke up to check out the last morning and the 2 rear tyres of my car were flat. I went in to the front desk and they advised me that we could look on camera, but low and behold the camera that wasn't working was the one that looked at my car. We called a tow truck, I continued to check out, with the Manager, whom did not care that my car had been tampered with, and left in the tow truck to get the tyres fixed. It turned out that all 4 of my tyres had been stopped and damaged while in their "secure" parking lot. I will never stay at this hotel or any other SureStay Plus Hotel again.

A bit noisy early weekdays on the brunette side with early rush hour

A bit noisy early weekdays on the brunette side with early rush hour

After going back to my room from breakfast I seen there was a mouse in the middle of the floor in our room. Glad we were only staying one night and won't be back.

After going back to my room from breakfast I seen there was a mouse in the middle of the floor in our room. Glad we were only staying one night and won't be back.