We left 2 days earlier and didn´t ask for a refund - no reason to loose any more lifetime there. -) Asking at the check in if we can have a PAID upgrade, we got told, that this might be possible the day after, as the reservation team had already left - fair enough. - )First we´ve got a room which hasn´t been cleaned, at least not the bathroom, located on the ground floor with streetview (to be fair, we haven´t booked a "deluxe room" but for 120€ a night, you´d expect a bit more.) After complaining at the reception the very friendly and helpfull gentleman offered us first a free upgrade to the 2nd floor which turned then into an paid upgrade with side-seaview for 10€ a day. (so suddenly it worked also on the same day). Ok, the view was great. The room kind of clean. 130€/night. -)Unfortunately the balcony had no roof- hot as hell, you had to be carefull not to sit in any pigeon droppings. -)There aren´t any blinds to the neighbour balconies, so you have full view to 4 or 5 rooms next to you. -)You are in the middle of everything, so you have the full party noise from the surrounding. -)Breakfast: The waiter looks annoyed and the variety didn´t reflect in any way a 4 star hotel. The table was sticky. -)The room had a kitchen, so you´d expect to leave food there right? Well, ANTS conquered the breakfast on the 3rd floor - time to leave. No value for money. There´s a wide range of better offers on the canaries than this. Simply a joke and never again.