The hot tub area was great

No free breakfast.

I was exceptionally surprised and pleased with how management upgraded my room and waved the fee!! A third guest was suppose to accompany myself and a friend for my birthday stay at the fox however, very last minute was unable to attnd leaving the two of us with a large room and bigger bill than we expected. We suggested a down grade upon check in. The Fox hotel front of house staff, management and restaurant staff went above and beyond. There's a reason why I've been Visiting Banff and The Fox for the last 4 years on my birthday and not only for the infamous Hot pool. I plan to continue the trend! Thankyou!

Not applicable.

The location was good.

The double beds are too small and extremely uncomfortable.

We absolutely loved the breakfast there!!! It was so delicious and nice that it was included with our room fees. The beds were comfortable and the sitting area in our two bedroom suite was great!

They could have offered more variety of teas in the room. It's always nice to enjoy a cup of tea in the evening.

Love the setup and of course the spa cave!

Rooms are a bit small but not a big deal

The lobby had a wood burning fireplace which added a super nice ambience. The in-room amenities by Rocky Mountain Soap Company were luxe, and the cave like hot pools were really unique and relaxing.

I would've liked a mini fridge in my room. That's a pretty standard amenity in most hotels that was unfortunately missing from this room.

accommodated us without issue when we asked to switch rooms. great hot tub area. clean rooms

dirty change rooms, no towels in hot tub area.

Hotel is beautiful, we really liked the suite. Close to the Main Street.

Felt the price was high for the room standard. TVs were very dated, room had lots of sitting dust & calcium on the taps were bad. Also the beds weren’t very comfortable at all. The cave pool spa wasn’t very clean either.

The hot tub was amazing

Beds were a little uncomfortable